KnownCarProblems2020 Cadillac XT6 Problems and Recalls
Owners filed 38 complaints with NHTSA about the 2020 Cadillac XT6, most often about the electrical (29% of complaints, typically around 2,000 miles). It is the most complained-about XT6 model year since 2000 and has 4 recalls.
Most common 2020 Cadillac XT6 problems
Electrical
11 complaints · 29%Half of these problems showed up before 2,000 miles. Parts named most often: instrument cluster/panel.
Brand new off dealer lot needed new battery. From that point forward the vehicle's electronics constantly malfunctioned. The dealer tried everything including working with Cadillac for new parts and suggestions to make the electrical system function normally. After three weeks of work, it still malfunctions and is…
The fuel gauge is intermittently not showing the level of fuel in the fuel tank. Had to drive to the dealership when this occurred to have the technicians read the codes on the computer. If you shut the car off, the fuel gauge resets and the technicians are unable to find the error code. The dealership service…
Transmission
9 complaints · 24%The contact owns a 2020 Cadillac XT6. The contact stated while driving at 35 MPH, the vehicle lost power. The vehicle was restarted from the Cadillac app via phone.â the contact stated that during the second failure " the steering assist is reduced drive with care" warning message and the check engine warning light…
The contact owns a 2020 Cadillac XT6. The contact stated that while accelerating from a complete stop and driving below 30 MPH, the vehicle shuddered, hesitated, and jerked. The vehicle was taken to the dealer, where it was diagnosed with burned transmission fluid and excessive metal shavings inside the fluid. The…
Backup camera
8 complaints · 21%Parts named most often: rearview system braking, sensing system, display function.
The contact owns a 2020 Cadillac XT6. The contact stated when she placed her vehicle in reverse(r), the rearview camera screen went blank with a line was on the display screen. The vehicle was taken to the dealer and the rearview camera was replaced; however, the failure persisted. The manufacturer was not contacted.…
The contact owns a 2020 Cadillac XT6. The contact stated that while reversing at an undisclosed speed, the rear-view camera screen was intermittently dark and inoperable. The camera malfunction warning light was illuminated. The vehicle was taken back to the residence. The failure mileage was approximately 41,000.
Engine
5 complaints · 13%The contact owns a 2020 Cadillac XT6. The contact stated that while the vehicle was parked, the instrument panel went black. The vehicle was restarted, and the instrument panel lights illuminated but the vehicle began shaking from the driver's side. The check oil warning light was illuminated. Additionally, the…
The contact owns a 2020 Cadillac XT6. The contact stated while driving at 35 MPH, the vehicle lost power. The vehicle was restarted from the Cadillac app via phone.â the contact stated that during the second failure " the steering assist is reduced drive with care" warning message and the check engine warning light…
Other or unspecified
4 complaints · 11%The backup camera randomly works and randomly does not work. It seems that this would be a safety hazard. We have had it in the shop several times since we purchased the car in december and keep getting the run around as to the problem. Last time they replaced the camera and said it was now working. Worked great for 2…
Driver assistance
3 complaints · 8%Parts named most often: automatic emergency braking, adaptive cruise control, blind spot detection.
Visibility and wipers
3 complaints · 8%Parts named most often: fixed panaramic roof/sky light assembly.
The contact owns a 2020 Cadillac XT6. The contact stated while driving approximately 60 MPH, the contact heard an abnormal "popping" sound and seconds later there was a loud bang. The contact pulled over and inspected the vehicle looking for tire damage, then the contact noticed that there was a large concentration of…
The contact owns a 2020 Cadillac XT6. The contact stated that while the vehicle was parked, the instrument panel went black. The vehicle was restarted, and the instrument panel lights illuminated but the vehicle began shaking from the driver's side. The check oil warning light was illuminated. Additionally, the…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2020 Cadillac XT6 recalls
Backup camera: camera
Risk: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.
Fix: Dealers will replace the coaxial cables, free of charge. Owner notification letters were mailed january 18, 2023. Owners may contact cadillac customer service at 1-800-458-8006 or gmc customer service at 1-800-462-8782. Gm's number for this recall is n222378380.
Full defect summary
General motors, llc (gm) is recalling certain 2020-2021 cadillac xt5, xt6, and gmc acadia vehicles equipped with the optional surround vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
Transmission: automatic transmission
Risk: Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Fix: Gm will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began december 15, 2020. Owners may contact gmc customer service at 1-888-988-7267, buick customer service at 1-866-608-8080, chevrolet customer service at 1-800-222-1020 or cadillac customer service at 1-800-458-8006. Gm's number for this recall is n202313440.
Full defect summary
General motors llc (gm) is recalling certain 2018-2019 chevrolet cruze and buick lacrosse, 2018-2020 chevrolet equinox, chevrolet traverse and gmc terrain, 2018 chevrolet malibu, 2019-2020 buick encore, buick enclave, cadillac xt4, chevrolet blazer and gmc acadia, and 2020 cadillac xt6 vehicles. The start/stop accumulator endcap may have missing bolts.
Fuel system: fuel pump
Risk: Insufficient fuel supply can result in an engine stall without warning, increasing the risk of a crash.
Fix: Gm will notify owners, and dealers will replace the fuel pump module. The recall began november 16, 2020. Owners may contact gmc customer service at 1-888-988-7267, buick customer service at 1-866-608-8080, chevrolet customer service at 1-800-222-1020 or cadillac customer service at 1-800-458-8006. Gm's number for this recall is n202314760.
Full defect summary
General motors llc (gm) is recalling certain 2020 buick enclave, cadillac xt5, cadillac xt6, chevrolet traverse, and gmc acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.
Air bags: inflator
Risk: If the diffuser separates from the inflator during deployment, rrab performance may be degraded, increasing the risk of injury in a crash.
Fix: Gm will notify owners, and dealers will replace the suspect rrab modules, free of charge. The recall began september 3, 2020. Owners may contact chevrolet customer service at 1-800-630-2438, cadillac customer service at 1-800-333-4223, or buick customer service at 1-800-521-7300. Gm's number for this recall is n202305380.
Full defect summary
General motors, llc. (gm) is recalling certain 2020 buick enclave, cadillac xt5 and xt6, chevrolet blazer, silverado 1500, 2500 and 3500 and traverse and gmc acadia and sierra 1500, 2500 and 3500 vehicles. The diffuser component of the roof-rail air bag (rrab) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Rear-view camera failure
Summary
On july 22, 2022, the office of defects investigation (odi) opened a preliminary evaluation (pe22-006) to assess alleged failures of the rear-view camera (rvc) in model year (my) 2020-2021 cadillac xt5, xt6, and gmc acadia vehicles. The complaints report that the screen for the rvc is black, sometimes with a red triangle and a circle with a line through it. To date, odi has received a total of 18 complaints and several ewr field reports with allegations of the rvc image failing to display when the vehicle is in reverse. The reports have been received over the past 28 months with most occurring with low vehicle mileage.during the investigation, odi learned incorrect crimping specifications we
Questions about the 2020 Cadillac XT6
- What are the most common problems with the 2020 Cadillac XT6?
- By NHTSA owner complaints: electrical (11 complaints, typically around 2,000 miles); transmission (9 complaints); backup camera (8 complaints).
- How many recalls does the 2020 Cadillac XT6 have?
- 4 recalls listed by NHTSA, the latest from September 22, 2022 (backup camera). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2020 a bad year for the Cadillac XT6?
- It is the most complained-about XT6 model year since 2000, with 38 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.
Other Cadillac XT6 years
- 2020