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2012 Volkswagen Eos Problems and Recalls
Owners filed 94 complaints with NHTSA about the 2012 Volkswagen Eos, most often about the air bags (68% of complaints, typically around 50,000 miles). It is the most complained-about Eos model year since 2000 and has 4 recalls.
Most common 2012 Volkswagen Eos problems
Air bags
64 complaints · 68%Half of these problems showed up before 50,000 miles.
Takata recall on my VIN states: "recall incomplete. Remedy not yet available." if my vehicle is unsafe to drive as reported by takata safety risk, what is my next course of action since the recall is incomplete and remedy is not yet available?
Takata recall required airbag replacement under safety recall 69m9 NHTSA recall number 16vo78 has not been done in a timely manner resulting in a continuing dangerous situation for the vehicle occupants.
Engine
13 complaints · 14%Half of these problems showed up before 67,000 miles.
The contact owns a 2012 Volkswagen Eos. While driving at approximately 35 MPH, the vehicle jerked and the accelerator pedal was depressed but the vehicle did not accelerate. The vehicle was towed to the dealer where it was diagnosed that the cylinder one fuel injector was stuck open and needed to be replaced. The…
I bought the vehicle on 02/15/2013 it only have 10,000 miles on it. Then as soon as it hit 68,500 miles and went out of warranty. I had just had it serviced for the last time under warranty on 6/21/2019 at 67,996 miles. The timing chain snapped and bent all the valves. I had to rebuild the engine. Which coasted a…
Other or unspecified
6 complaints · 6%I took my 2012 vw Eos to them for a clock spring failure which is under a recall. They told me that it did not fall under the recall because they put a dust cover over the clock spring in 2015. I told the that there is no way the mechanic who did the work could guarantee that no debris got into the clock spring during…
I bought the vehicle on 02/15/2013 it only have 10,000 miles on it. Then as soon as it hit 68,500 miles and went out of warranty. I had just had it serviced for the last time under warranty on 6/21/2019 at 67,996 miles. The timing chain snapped and bent all the valves. I had to rebuild the engine. Which coasted a…
Electrical
6 complaints · 6%The vw safety recall 15v483 - safety recall 69l2 on the clock spring- vw did their "fix" when I took it in 2016, however the steering wheel clock spring went bad (loss of steering control when backing up- also controls steering wheel controls such as cruise control) still- when I contacted vw service they ran my VIN…
I took my 2012 vw Eos to them for a clock spring failure which is under a recall. They told me that it did not fall under the recall because they put a dust cover over the clock spring in 2015. I told the that there is no way the mechanic who did the work could guarantee that no debris got into the clock spring during…
Transmission
5 complaints · 5%My automatic transmission is slipping and then clunks into gear. I bought the car used at the end of april 2017. I took it to the vw dealership and they found metal shavings in the transmission fluid. The "warranty" ran out at 60,000 miles, I have 64,000 miles on it. They want $7100 to replace the transmission and vw…
Driving on the highway at 50+ and the transmission quit( like we were in neutral ). Had to maneuver across traffic to the shoulder. Restarted and vehicle drove fine til next day and it happened again.code was checked and it said no communication with transmission module I'm the second owner and the vehicle has less…
Fuel system
5 complaints · 5%Half of these problems showed up before 55,000 miles.
Vehicle continues to stall while at low idle or stopped. Several attempts of fixing this issue at the dealership has failed to identify and correct the issue. The dealership first replaced the spark plugs and coil packs, two moths later when the same issue occurred they replaced the high pressure fuel pump and two…
The contact owns a 2012 Volkswagen Eos. While driving at approximately 35 MPH, the vehicle jerked and the accelerator pedal was depressed but the vehicle did not accelerate. The vehicle was towed to the dealer where it was diagnosed that the cylinder one fuel injector was stuck open and needed to be replaced. The…
Steering
5 complaints · 5%The vw safety recall 15v483 - safety recall 69l2 on the clock spring- vw did their "fix" when I took it in 2016, however the steering wheel clock spring went bad (loss of steering control when backing up- also controls steering wheel controls such as cruise control) still- when I contacted vw service they ran my VIN…
Visibility and wipers
3 complaints · 3%Parts named most often: sun/moon roof assembly.
The contact owns a 2012 Volkswagen Eos. The contact stated while driving approximately 60 MPH the sunroof fractured into small pieces. The vehicle was taken to a dealer where the mechanic diagnosed that the entire glass sunroof needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the…
The contact owns a 2012 Volkswagen Eos. While driving 60 MPH, the sun roof implodedcal dealer (executive Volkswagen of north haven rt5, 444 state street, north haven, ct, 06473) was contacted and informed the contact that the insurance agent needed to be contacted. The vehicle was not diagnosed or repaired. The…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2012 Volkswagen Eos recalls
Other: unknown or other
Risk: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Fix: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or volkswagen will repurchase them if necessary, free of charge. The recall began november 29, 2018. Owners may contact volkswagen customer service at 1-800-893-5298.
Full defect summary
Volkswagen group of america, inc. (volkswagen) is recalling certain 2012-2016 eos, 2012 passat, 2012-2016 cc, 2015-2016 e-golf, 2011-2015 touareg, 2012-2015 and 2017 tiguan, and 2011-2016 golf and 2011-2013 gti vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Air bags: inflator module
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began march 16, 2018. Owners may contact volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69q9. Note: this recall partially supersedes recall 16v-078.
Full defect summary
Volkswagen group of america, inc. (volkswagen) is recalling certain 2009-2014 volkswagen cc, 2010-2014 golf, 2010-2014 eos, 2007-2010 passat sedan and wagon, and 2012-2014 passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Air bags: inflator module
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on april 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact volkswagen customer service at 1-800-893-5298. Audi owners may contact audi customer service at 1-800-253-2834.
Full defect summary
Volkswagen group of america, inc. (volkswagen) is recalling certain model year 2010-2014 golf, 2007-2010 passat sedans and wagon, 2012-2014 passat sedan and eos, 2009-2014 cc, 2009-2012 audi q5, 2010-2012 s5 cabriolet and 2010-2012 audi a5 cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Air bags: frontal
Risk: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Fix: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on january 15, 2016. Owners may contact volkswagen customer service at 1-800-822-8987.
Full defect summary
Volkswagen group of america, inc. (volkswagen) is recalling certain model year 2010-2014 volkswagen cc, and passat, 2010-2013 eos, 2011-2014 golf, gti, jetta, and tiguan, and 2012-2014 jetta sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Air bag clockspring failure
Summary
In august 2015, volkswagen group of america, inc. (volkswagen) launched safety recall 15v-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 model year (my) cc, passat, eos, golf, gti, tiguan, jetta and jetta sportwagen models.contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.the loss of the electrical connection to the front driver air bag will result in i
Air bag clockspring failure
Summary
In august 2015, volkswagen group of america, inc. (volkswagen) launched safety recall 15v-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 model year (my) cc, passat, eos, golf, gti, tiguan, jetta and jetta sportwagen models.contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.the loss of the electrical connection to the front driver air bag will result in i
Air bag clockspring failure
Summary
The office of defects investigation (odi) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (sccm) failures in model year (my) 2012 volkswagen passat and cc models.the sccm is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.complainants alleged that that the clock spring failed while driving and without warning.when the sccm fails electrically, an air bag warning light is illuminated on the dash of the vehicle.if a vehicle with a failed sccm were to be invo
Questions about the 2012 Volkswagen Eos
- What are the most common problems with the 2012 Volkswagen Eos?
- By NHTSA owner complaints: air bags (64 complaints, typically around 50,000 miles); engine (13 complaints, typically around 67,000 miles); other or unspecified (6 complaints).
- How many recalls does the 2012 Volkswagen Eos have?
- 4 recalls listed by NHTSA, the latest from May 16, 2018 (other). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2012 a bad year for the Volkswagen Eos?
- It is the most complained-about Eos model year since 2000, with 94 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.