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2013 Mercedes-Benz C250 Problems and Recalls
Owners filed 278 complaints with NHTSA about the 2013 Mercedes-Benz C250, most often about the air bags (59% of complaints, typically around 58,000 miles). It is the most complained-about C250 model year since 2000 and has 7 recalls.
Most common 2013 Mercedes-Benz C250 problems
Air bags
163 complaints · 59%Half of these problems showed up before 58,000 miles. Parts named most often: frontal.
The contact owns a 2013 Mercedes-Benz C250. The contact stated that the air bag warning indicator was illuminated on the instrument panel. The dealer diagnosed that the vehicle needed a new occupant restraint module. The vehicle was not repaired the manufacturer was made aware of the failure. The failure mileage was…
Mercedes benz has recalled my vehicle, however, refusing to repair it as they claim there is no fix yet available to the passenger's side front airbag. Can you assist in getting mercedes to take action in getting this vehicle repaired? I ahve been patiently waiting for more than one year to get this issue resolved.
Engine
48 complaints · 17%Half of these problems showed up before 62,000 miles. Parts named most often: engine.
Mercedes released a bulletin to their dealerships that stated the radiator has a component that bursts and causes the heater, and all most engine parts to clog. The issue was told to me to be "rare". The reason that it is not considered a recall because it has not happened enough. See attached reports from when I took…
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 18v043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger air bag warning indicator was…
Fuel system
29 complaints · 10%Half of these problems showed up before 55,000 miles. Parts named most often: delivery.
My fuel pump originally was diagnosed as faulty in october 2017 ordered from mercedes benz of sa which was stated by the eta provided. Upon calling back they were unable to get a eta on my fuel pump which has my car running horrible and smelling like gas but is my only car. It has been over 4 months since situation…
The contact owns a 2013 Mercedes-Benz C250. While driving various speeds, the vehicle would not immediately accelerate when the accelerator pedal was depressed. After turning the engine off and back on multiple times, the vehicle would operate normally. Also, the check engine warning indicator illuminated. The vehicle…
Other or unspecified
19 complaints · 7%Half of these problems showed up before 55,500 miles.
I was driving to colorado from texas going north on highway 285 about 15 miles out of clines corners when my moon roof just exploded. Glass went everywhere and I quickly swerved off the road. There were no cars around that would have been capable of throwing up debris of any kind. I have subsequently done research to…
Manufacturer recall [VIN] NHTSA recall [VIN] and manufacturer recall [VIN] NHTSA recall [VIN] both are listed as "recall incomplete, remedy not yet available" and both affect driver airbags. I need remedy for these issues to be sure I won't be injured by my airbags.
Steering
19 complaints · 7%Half of these problems showed up before 69,000 miles.
The contact owns a 2013 Mercedes-Benz C250. The contact stated while driving 55 MPH, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was not taken to be diagnosed nor repaired. The contact associated the failure with NHTSA campaign number: 17v252000…
While pulling into garage, the steering wheel locked in place and would not turn. The dealer diagnosed a faulty esl (electronic steering lock), the repair was completed at a cost to me of $1,140.70. Mercedes benz USA refused to reimburse.
Transmission
14 complaints · 5%Half of these problems showed up before 58,000 miles.
While driving the vehicle one day the check engine light came on, code 0340 for a camshaft sensor. Both sensors are replaced, light returns in two days and all problems persist. Vehicle has a long crank, when diagnosed as the timing chain and timing chain tension($4400 of work). Vehicle has 66k miles. After further…
When accelerating at highway speeds (mostly) check engine light comes on and car shakes. If you pull over and restart the car most of the time the check engine light goes away. The engine error code (from mercedes) is p03001 which is a cylinder misfire. I purchased this car brand new and have had it at the dealership…
Electrical
14 complaints · 5%Half of these problems showed up before 71,500 miles. Parts named most often: horn.
The contact owns a 2013 Mercedes-Benz C250. While depressing the horn, it failed to operate and the SRS warning indicator illuminated. The vehicle was taken to Mercedes-Benz of buckhead (2799 piedmont rd ne, atlanta, ga 30305, ([phone]). The contact was informed that dealers were advised not to service vehicles with a…
The contact owns a 2013 Mercedes-Benz C250. The contact stated that the malfunction service warning indicator illuminated. The contact also recieved two recall notices for NHTSA campaign number: 18v043000 (air bags). The vehicle was taken to Mercedes-Benz of miami (1200 nw 167th st, miami, fl 33169, ([phone]) where…
Body and structure
11 complaints · 4%Half of these problems showed up before 63,000 miles. Parts named most often: body.
The interior door latch broke, keeping the driver from opening the door and safely exiting the vehicle. This is a known defect in many mercedes benz vehicles where the inside of the door latch snaps off inside the door. To exit the vehicle, the driver must lower the window and open the door from the outside.
On may 13, 2018, my driver's side door handle would not open. I had been driving and went to exit the vehicle and could not get out. I panicked that I could not exit. I had to start the car to roll down the window and to open drivers door from outside. I took it in for service repair and notified the plastic handle…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2013 Mercedes-Benz C250 recalls
Air bags: frontal
Risk: An incorrect air bag may not function properly in a crash, increasing the risk of injury.
Fix: Dealers will replace the front passenger air bag on the affected vehicles, free of charge. Owner notification letters were mailed on september 10, 2021. Owners may contact mbusa customer service at 1-800-367-6372.
Full defect summary
Mercedes-benz USA, llc (mbusa) is recalling certain 2015-2016 e400 coupe, 2012-2015 c250 coupe, c350 coupe, c63 amg coupe, 2011-2014 e350 coupe, and 2012-2014 e350 cabrio vehicles. An incorrect front passenger air bag may have been installed during a prior repair.
Infotainment and connectivity: communication
Risk: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Fix: Mbusa has initiated an over the air (OTA) remote update. Mbusa will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began december 23, 2019. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2019120008.
Full defect summary
Mercedes-benz USA, llc. (mbusa) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (ecall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.NHTSA.gov/odi/rcl/2019/rmisc-19v787-4620.pdf
Air bags: inflator module
Risk: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Fix: Mbusa will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began march 29, 2019. Owners may contact mbusa customer service at 1-800-367-6372.
Full defect summary
Mercedes-benz USA, llc (mbusa) is recalling certain 2014 c250, c300 4matic, c350, c63 amg, e350 4matic coupe, e350 cabrio, e350 coupe, sls amg cabrio, sls amg coupe, 2014-2015 c250 coupe, c350 4matic coupe, c350 coupe, c63 amg coupe, glk 350, glk250 bluetec 4matic, glk350 RWD, 2015-2017 e400 4matic coupe, e400 cabrio, e400 coupe, 2014-2017 e550 cabrio, and 2014-2016 e550 coupe vehicles sold, or ever registered, in the states of al, ca, fl, ga, hi, la, ms, sc, tx, pr, as, gu, the mp, and vi or "zone a." additionally, mbusa is recalling certain 2012-2014 c250, e350 4matic coupe, sls amg cabrio, 2012-2015 c250 coupe, c350 4matic coupe, c350 coupe, c63 amg coupe, 2011 c300, 2011-2014 c300 4matic, c350, c63 amg, e350 cabrio, e350 coupe, sls amg coupe, 2015-2016 e400 4matic coupe, e400 cabrio, e400 coupe, 2011-2016 e550 cabrio, e550 coupe, 2011-2015 glk350 4matic, glk350 RWD, and 2013-2015 glk
Air bags: inflator module
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: Mbusa will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. Mercedes issued an interim notification to owners on february 23, 2018. A second notice will be mailed when remedy parts are available. Owners may contact mbusa customer service at 1-877-496-3691.
Full defect summary
Mercedes-benz USA, llc (mbusa) is recalling certain 2013 c250, c250 coupe, c350 coupe 4matic, c300 4matic, c350, c350 coupe, c63 amg, c63 coupe, e350 cabrio, e350 coupe, e550 cabrio, e350 coupe 4matic, e550 coupe, glk350 4matic, glk250 bluetec 4matic, glk350, sls coupe, sls amg gt coupe, and sls roadster vehicles sold, or ever registered, in the states of alabama, california, florida, georgia, hawaii, louisiana, mississippi, south carolina, texas, puerto rico, american samoa, guam, the northern mariana islands (saipan), and the u.s. Virgin islands or "zone a." additionally, mbusa is recalling certain 2010 c300, c300 4matic, c63 amg, e350 coupe, e550 coupe, glk350, and glk350 4matic vehicles ever registered in the states of arizona, arkansas, delaware, district of columbia, illinois, indiana, kansas, kentucky, maryland, missouri, nebraska, nevada, new jersey, new mexico, north carolina, o
Air bags: frontal
Risk: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Fix: Mbusa will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in december 6, 2017. Owners may contact mbusa customer service at 1-877-496-3691.
Full defect summary
Mercedes-benz USA, llc. (mbusa) is recalling these vehicles: 2014-2018 cla250, cla250 4matic, cla45 amg 4matic, 2015-2018 gla250, gla250 4matic, gla45 amg 4matic, c300 4matic, c63s amg, 2012-2014 c250, c350, c300 4matic, e550 4matic, 2013-2014 c63 amg, 2012-2015 c250 coupe, c350 coupe, c63 amg coupe, 2013-2015 c350 4matic coupe, glk250 4matic bluetec, glk350, glk350 4matic, 2016-2017 c350e, c43 amg, 2015 c400 4matic, 2016-2018 c63 amg, glc300, glc300 4matic, 2017-2018 c300 coupe, c300 4matic coupe, c43 amg, c63 amg coupe, c63s amg coupe, c300 cabriolet, c300 4matic cabriolet, c43 amg cabriolet, c63 amg cabriolet, c63s amg cabriolet, glc300 4matic coupe, glc43 amg, glc43 amg coupe, 2014 e350 coupe, e350 4matic coupe, e350 cabriolet, e400 hybrid, 2015-2017 e400 coupe, e400 4matic coupe, e400 cabriolet, 2014-2017 e550 coupe, e550 cabriolet, b250e, 2014-2016 e250 bluetec, e63 amg 4matic wago
Steering
Risk: A loss of steering can increase the risk of a crash.
Fix: Mbusa will notify owners, and dealers will inspect the steering coupling connecting bolt, tightening it as necessary, free of charge. The recall began may 2017. Owners may contact mbusa customer service at 1-800-367-6372.
Full defect summary
Mercedes-benz USA llc. (mbusa) is recalling certain 2013-2014 c250, c300 4matic, glk250 4matic bluetec and glk350 vehicles, 2013 c250 coupe, c350, c350 4matic coupe, c350 coupe and c63 amg coupe vehicles, and 2013-2015 glk350 4matic vehicles. The steering coupling connecting bolt may have been insufficiently tightened, possibly resulting in a loss of steering.
Electrical: software
Risk: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Fix: Mbusa will notify owners, and dealers will update software in the affected control units, free of charge. The recall began april 21, 2017. Owners may contact mbusa customer service at 1-800-367-6372.
Full defect summary
Mercedes-benz USA, llc (mbusa) is recalling certain 2016 amg gt-s, glc300, cla250 and gle300d 4matic vehicles, 2013 c250, e350 bluetec and g63 amg vehicles, 2008-2014 c300 vehicles, 2013-2014 c300 4matic and ml350 4matic vehicles, 2009 c350 vehicles, 2014 cls550, e350 4matic, e350 coupe 4matic, e350 wagon 4matic, glk350 and sl550 vehicles, 2012 cls550 4matic vehicles, 2012-2016 e350 vehicles, 2016-2017 gl450 4matic vehicles, 2012-2014 ml350 4matic bluetec vehicles, 2015 s550, s550 4matic and c300 4matic sedan vehicles, 2015-2016 c300 sedan vehicles, and 2017 sl63 amg vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Desiccated air bag inflator rupture
Summary
From 2000 through 2017, takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("psan") propellant -- propellant 2004 and propellant 2004l. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 blomquist report at www.NHTSA.gov/sites/NHTSA.gov/files/documents/expert_report-hrblomquist.pdf.consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substa
Questions about the 2013 Mercedes-Benz C250
- What are the most common problems with the 2013 Mercedes-Benz C250?
- By NHTSA owner complaints: air bags (163 complaints, typically around 58,000 miles); engine (48 complaints, typically around 62,000 miles); fuel system (29 complaints, typically around 55,000 miles).
- How many recalls does the 2013 Mercedes-Benz C250 have?
- 7 recalls listed by NHTSA, the latest from August 13, 2021 (air bags). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2013 a bad year for the Mercedes-Benz C250?
- It is the most complained-about C250 model year since 2000, with 278 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.