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2015 Mercedes-Benz CLA250 Problems and Recalls
Owners filed 61 complaints with NHTSA about the 2015 Mercedes-Benz CLA250, most often about the other or unspecified (28% of complaints, typically around 27,000 miles). It is the 3rd most complained-about CLA250 model year since 2000 and has 7 recalls.
Most common 2015 Mercedes-Benz CLA250 problems
Other or unspecified
17 complaints · 28%Half of these problems showed up before 27,000 miles.
All 4 tires have blown out, something is wrong with this vehicle. I have never hit anything to make them blow, just normal careful driving. They are blowing out for no reason and it's a safety hazard dates 2/11/2018 2/17/2018 3/1/2018 and the first tire blew approx march 2016
While driving to work on a freeway I suddenly heard a blasting sound and next thing what I saw was there were glass pieces everywhere on my body and in the car. The panoramic moon roof of my car exploded out of no reason. I am very sure that nothing hit the roof or fall on the roof. The freeway was wide open and…
Engine
15 complaints · 25%Half of these problems showed up before 36,000 miles.
If something in the roadway hits the oil pan it will crack and causing the engine to lock up without notice. It seems there should be something protecting the oil pan preventing this from happening and more time notifying of low oil should be allowed to move off the road way and shut the engine down. I also question…
)n 6/15/20 while driving to a doctors appointment on the highway, my engine suddenly overheated and it warned me to pull over immediately. The vehicle had 37,800 miles on it. On diagnosis, it was found that a valve in the water pump had seized from a coolant leak, preventing it from opening and circulating coolant…
Air bags
8 complaints · 13%Half of these problems showed up before 34,500 miles.
The contact owns a 2015 Mercedes-Benz CLA250. While driving approximately 40 MPH, the contact noticed a construction site on the side of the road and a wooden light pole in the middle of the road. The vehicle began to skid due to wet pavement and crashed head on into the light pole. The frontal air bags did not…
Recall issued in march 2019; mercedes says earliest it will replace is nov. 2020. Problem is exacerbated by heat and humidity; I live in houston, where heat & humidity both high. Failure can cause serious injury or death...why allowing mercedes to take nearly two years. Ntsha, do your job!
Body and structure
7 complaints · 12%Parts named most often: body.
I was involved in an accident 12/14/17, in which my car was totaled. I was driving on a three lane highway when someone hit me on my rear passenger side panel & then I hit a light pole head on. The cars were going at least 65mph or more. My airbags did not deploy from the initial impact (which blew out my rear…
Sunroof is faulty in this model. Mercedes have recalled earlier models due to similar issue. The have recalled 750k cars today due to this issue and we are seeing similar problems in our 2015 c class. This issue is very serious and dangerous as the sunroof could potentially fly off myself and my wife were driving at…
Transmission
6 complaints · 10%Ml 250 blu tech diesel. 55,000 miles. Vehicle had been previously maintained only by mercedes benz and every recommended service had been completed timely by only mercedes benz. 1 month out of warranty and the car was inspected by mercedes 30 days prior and given a clean bill of health. No warning lights ever came on…
The vehicle after starting would not go into gear from park. The message on the dash read "service required do not shift gears visit dealer". The vehicle was unable to be put in gear to drive or neutral only park..
Electrical
6 complaints · 10%Half of these problems showed up before 66,000 miles.
While the vehicle is stationary, engine off, all doors closed, and after locking the door using the smart key locking button or the keyless locking function (touching the door handle), all four doors appear to be lock (can visibly see lock move down to lock position). However, without the smart key nearby, the rear…
I bought mercedes cla 2015 on jan 2015 and I drove the vehicle where my audio system used to reboot time to time once in a while but it used to come up. So I did not mention and take it to dealer that time but recently, after driving 53k mile, it completely stopped working and only rebooting itself. Later I found out…
Brakes
4 complaints · 7%Immediately after entering a freeway from an on-ramp at approximately 60mph, warning chimes for collision indicator deactivated came on, auto-dampening of engine speed occurred, and auto-braking occurred. No vehicles were directly in front of vehicle, nor near enough to side or rear cause proximity sensors to…
Car taken to mercedes benz service department on 1/3/2018 for collision assist system failure on 12/30/2017 causing car to lose power, collision assist system warning alert, auto braking (all at highway speed while entering highway from on-ramp). Only solution was to limp to side of freeway and turn off car, then…
Visibility and wipers
4 complaints · 7%Parts named most often: sun/moon roof assembly.
While driving to work on a freeway I suddenly heard a blasting sound and next thing what I saw was there were glass pieces everywhere on my body and in the car. The panoramic moon roof of my car exploded out of no reason. I am very sure that nothing hit the roof or fall on the roof. The freeway was wide open and…
The contact owns a 2015 Mercedes-Benz CLA250. The contact stated that while driving at 65 MPH, the front cover of the sun roof detached from the vehicle without warning and damaged the front end of the vehicle. The contact took the vehicle to an independent mechanic who gave her an estimate for the repair. The dealer…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2015 Mercedes-Benz CLA250 recalls
Body and structure: roof and pillars
Risk: A detached roof panel can become a road hazard, increasing the risk of a crash.
Fix: Dealers will replace the front panel, free of charge. Owner notification letters were mailed on august 2, 2024. Owner notification letters will be mailed in phases, on, march 22,2024, and august 2, 2024. Owners may contact mbusa customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21v-197.
Full defect summary
Mercedes-benz USA, llc (mbusa) is recalling certain 2014-2020 c-class, cla, gla, s-class, glc, and gle vehicles. Please refer to mbusa's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Body and structure: roof and pillars
Risk: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Fix: Mercedes-benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on september 3, 2021 and october 26, 2021. Owners may contact mbusa customer service at 1-800-367-6372.
Full defect summary
Mercedes-benz USA, llc (mbusa) is recalling certain 2017-2020 c300 coupe, c43 coupe amg, c43 amg, 2015-2020 c300, gla250, 2016-2018 c350e, cla45 coupe amg, 2015 c400, s65 amg, 2015-2019 c63 amg, 2016 c450, 2015-2016 gla45 amg, s600, 2016-2020 glc300, 2017-2019 glc43 amg, gle43 coupe amg, 2014-2019 cla250 coupe, 2014-2015 cla45 amg, 2018 glc63 amg, 2014-2017 s550, 2018-2020 s450, 2016-2019 gle63 coupe amg, 2016 gle450 coupe, 2014-2020 s63 amg, 2018-2019 s560, and 2019 glc350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Air bags: occupant classification
Risk: In the event of a crash, if the air bag does not deploy as designed, the front seat passenger has an increased risk of an injury.
Fix: Mbusa will notify owners, and dealers will replace the passenger seat cushion, free of charge. The recall began july 31, 2020. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2020060012.
Full defect summary
Mercedes-benz USA, llc. (mbusa) is recalling certain 2015-2018 cla250 and cla250 4matic, and 2017-2018 cla45 amg vehicles. The occupant classification system (ocs) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag.
Infotainment and connectivity: communication
Risk: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Fix: Mbusa has initiated an over the air (OTA) remote update. Mbusa will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began december 23, 2019. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2019120008.
Full defect summary
Mercedes-benz USA, llc. (mbusa) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (ecall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.NHTSA.gov/odi/rcl/2019/rmisc-19v787-4620.pdf
Air bags: frontal
Risk: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Fix: Mbusa will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in december 6, 2017. Owners may contact mbusa customer service at 1-877-496-3691.
Full defect summary
Mercedes-benz USA, llc. (mbusa) is recalling these vehicles: 2014-2018 cla250, cla250 4matic, cla45 amg 4matic, 2015-2018 gla250, gla250 4matic, gla45 amg 4matic, c300 4matic, c63s amg, 2012-2014 c250, c350, c300 4matic, e550 4matic, 2013-2014 c63 amg, 2012-2015 c250 coupe, c350 coupe, c63 amg coupe, 2013-2015 c350 4matic coupe, glk250 4matic bluetec, glk350, glk350 4matic, 2016-2017 c350e, c43 amg, 2015 c400 4matic, 2016-2018 c63 amg, glc300, glc300 4matic, 2017-2018 c300 coupe, c300 4matic coupe, c43 amg, c63 amg coupe, c63s amg coupe, c300 cabriolet, c300 4matic cabriolet, c43 amg cabriolet, c63 amg cabriolet, c63s amg cabriolet, glc300 4matic coupe, glc43 amg, glc43 amg coupe, 2014 e350 coupe, e350 4matic coupe, e350 cabriolet, e400 hybrid, 2015-2017 e400 coupe, e400 4matic coupe, e400 cabriolet, 2014-2017 e550 coupe, e550 cabriolet, b250e, 2014-2016 e250 bluetec, e63 amg 4matic wago
Electrical: starter assembly
Risk: If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Fix: Mbusa will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began august 31, 2017. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2017080002.
Full defect summary
Mercedes-benz USA, llc. (mbusa) is recalling certain 2015-2017 c300 4matic, c300, cla250, cla250 4matic and cla45 amg vehicles, 2017 c300 4matic cabrio, c300 4matic coupe, c300 cabrio, c300 coupe, e300, e300 4matic, e400 4matic wagon, e43 amg 4matic, gla250, gla250 4matic and glc300 4matic coupe vehicles and 2016 c350e and glc300 vehicles and 2016-2017 c450 4matic amg sport and glc300 4matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
Engine
Risk: Engine damage may result in a stall, increasing the risk of a crash.
Fix: Mercedes-benz will notify owners, and dealers will replace the affected camshafts, free of charge. Interim notices were mailed to owners on december 9, 2015. The recall began on december 23, 2015. Owners may contact mercedes-benz customer service at 1-800-367-6372. Mercedes-benz's number for this recall is 2015100006.
Full defect summary
Mercedes-benz USA, llc (mercedes-benz) is recalling certain model year 2015 cla250, cla250 4matic, gla250, gla250 4matic, and 2016 slk300 roadster vehicles manufactured july 17, 2015, to august 31, 2015. The affected vehicles have intake or exhaust camshafts whose welds may fail and possibly cause engine damage.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Desiccated air bag inflator rupture
Summary
From 2000 through 2017, takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("psan") propellant -- propellant 2004 and propellant 2004l. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 blomquist report at www.NHTSA.gov/sites/NHTSA.gov/files/documents/expert_report-hrblomquist.pdf.consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substa
Front roof panel detachment
Summary
On january 8, 2021, after ongoing review with mercedes benz, the national highway traffic safety administration (NHTSA) office of defects investigation (odi) opened pe21-001 to assess allegations of front roof panel detachments while driving at highway speeds in certain 2015 mercedes-benz (mercedes) c-class vehicles.the subject front roof panel is a stationary panel composed of polycarbonate and is attached to the vehicle via adhesive at the time of manufacture. The panel is found on subject vehicles equipped with panoramic sunroofs. Over time, the subject panels may exhibit cosmetic degradation leading to replacement of the panel, a procedure which entails: removal of the old panel and adhe
Questions about the 2015 Mercedes-Benz CLA250
- What are the most common problems with the 2015 Mercedes-Benz CLA250?
- By NHTSA owner complaints: other or unspecified (17 complaints, typically around 27,000 miles); engine (15 complaints, typically around 36,000 miles); air bags (8 complaints, typically around 34,500 miles).
- How many recalls does the 2015 Mercedes-Benz CLA250 have?
- 7 recalls listed by NHTSA, the latest from December 15, 2023 (body and structure). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2015 a bad year for the Mercedes-Benz CLA250?
- It is the 3rd most complained-about CLA250 model year since 2000, with 61 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.