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2016 Mercedes-Benz CLA250 Problems and Recalls
Owners filed 66 complaints with NHTSA about the 2016 Mercedes-Benz CLA250, most often about the other or unspecified (30% of complaints). It is the 2nd most complained-about CLA250 model year since 2000 and has 8 recalls.
Most common 2016 Mercedes-Benz CLA250 problems
Other or unspecified
20 complaints · 30%The sunroof spontaneously exploded with a large noise raining glass down on US. There were no cars around, no objects hit the sunroof. We were driving at normal speed on the highway. This issue is very dangerous because it was startling like an explosion and could have caused loss of control. The car had very low…
I leased this vehicle end of september 2016 but have replaced tires 6 times within last two years due to bubble in side of the tires. I don't think it is issue with tires since I have 2016 bmw with same tires without any issues. It could the rim size or the suspension on this vehicle cause tires to bubble up. I have…
Engine
16 complaints · 24%Half of these problems showed up before 45,000 miles.
My car has shut off on me while driving two times and road side assistance came out two different occasion. I kept up with maintenace on the vehicle. I went to pep boys up the st from my house instead of mercedes for oil changes. Out of no where my engine light came on and I towed my car two mercedes to fix. They said…
The contact owns a 2016 Mercedes-Benz CLA250. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the regulator valve had failed and needed to be replaced. The vehicle was not repaired. The…
Air bags
13 complaints · 20%The contact owns a 2016 Mercedes-Benz CLA250. While driving at slow speeds, the passenger side air bag deployed without warning or impact. The vehicle was towed to the dealer where it was diagnosed that the driver's side undercarriage was damaged. The vehicle was not repaired. The passenger sustained injuries to the…
"takata recall" why do it take so long to fix this problem. Also I see where mercedes is covering themselves by sending a letter to warn you, so you can't bring up no charges. Why don't you don't offer loner cars until this problem is fix. You shouldn't have anyone driving these cars in this condition. You need to…
Body and structure
8 complaints · 12%Parts named most often: body.
Electrical
8 complaints · 12%Parts named most often: starter assembly.
My car has shut off on me while driving two times and road side assistance came out two different occasion. I kept up with maintenace on the vehicle. I went to pep boys up the st from my house instead of mercedes for oil changes. Out of no where my engine light came on and I towed my car two mercedes to fix. They said…
The contact owns a 2016 Mercedes-Benz CLA250. While stopped at a traffic light, the vehicle stalled, the gear shifter failed to shift into neutral, and the brake and accelerator pedals traveled to the floorboard when depressed. There were no warning indicators illuminated. The police assisted with moving the vehicle…
Fuel system
7 complaints · 11%Car cannot be filled with gas more than 7/8 of the tank. When filled full, the engine sputters and car start to stall/shake violently, engine loses power and engine light comes on and then engine shuts down by itself. After engine shuts down all lights on the dash board lit up and need to turn off car. This happens on…
Car cannot be driven when gas gage shows a little bit less than tank. The range on the car showed almost 90 miles to empty on highway driving and all of the sudden the engine started to lose power and engine light came on, pulled to the side of road limping along at 20 miles per hour with gas pedal all the way to the…
Steering
6 complaints · 9%My car has shut off on me while driving two times and road side assistance came out two different occasion. I kept up with maintenace on the vehicle. I went to pep boys up the st from my house instead of mercedes for oil changes. Out of no where my engine light came on and I towed my car two mercedes to fix. They said…
We have a 2016 mercedes c-300 vehicle that had a recall on the steering column concerning a latch bolt. Unknown if this recall pertains to the safety concern itself, after this fix the electronic communication system failed and causes this vehicle to lose power steering and would/can result in a crash. My family was…
Transmission
5 complaints · 8%Parts named most often: automatic transmission.
The contact owns a 2016 mercedes benz cla 250. The contact stated that the gear shifter failed. The contact stated that the gear shifted into neutral independently when driving at low speeds. The contact was able to switch the gear back into drive when the failure occurred. The vehicle was taken to the dealer. The…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2016 Mercedes-Benz CLA250 recalls
Body and structure: roof and pillars
Risk: A detached roof panel can become a road hazard, increasing the risk of a crash.
Fix: Dealers will replace the front panel, free of charge. Owner notification letters were mailed on august 2, 2024. Owner notification letters will be mailed in phases, on, march 22,2024, and august 2, 2024. Owners may contact mbusa customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21v-197.
Full defect summary
Mercedes-benz USA, llc (mbusa) is recalling certain 2014-2020 c-class, cla, gla, s-class, glc, and gle vehicles. Please refer to mbusa's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Body and structure: roof and pillars
Risk: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Fix: Mercedes-benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on september 3, 2021 and october 26, 2021. Owners may contact mbusa customer service at 1-800-367-6372.
Full defect summary
Mercedes-benz USA, llc (mbusa) is recalling certain 2017-2020 c300 coupe, c43 coupe amg, c43 amg, 2015-2020 c300, gla250, 2016-2018 c350e, cla45 coupe amg, 2015 c400, s65 amg, 2015-2019 c63 amg, 2016 c450, 2015-2016 gla45 amg, s600, 2016-2020 glc300, 2017-2019 glc43 amg, gle43 coupe amg, 2014-2019 cla250 coupe, 2014-2015 cla45 amg, 2018 glc63 amg, 2014-2017 s550, 2018-2020 s450, 2016-2019 gle63 coupe amg, 2016 gle450 coupe, 2014-2020 s63 amg, 2018-2019 s560, and 2019 glc350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Infotainment and connectivity: auto crash notification
Risk: Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: Mbusa will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began march 12, 2021. Owners may contact mbusa customer service at 1-877-762-8267. Mbusa's number for this recall is 2021020025.
Full defect summary
Mercedes-benz USA, llc (mbusa) is recalling certain 2016 - 2021 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, gt-class, c-class, e-class, s-class, cls-class, sl-class, b-class, glb-class, glc-class, and g-class vehicles. Please refer to the part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Air bags: occupant classification
Risk: In the event of a crash, if the air bag does not deploy as designed, the front seat passenger has an increased risk of an injury.
Fix: Mbusa will notify owners, and dealers will replace the passenger seat cushion, free of charge. The recall began july 31, 2020. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2020060012.
Full defect summary
Mercedes-benz USA, llc. (mbusa) is recalling certain 2015-2018 cla250 and cla250 4matic, and 2017-2018 cla45 amg vehicles. The occupant classification system (ocs) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag.
Infotainment and connectivity: communication
Risk: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Fix: Mbusa has initiated an over the air (OTA) remote update. Mbusa will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began december 23, 2019. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2019120008.
Full defect summary
Mercedes-benz USA, llc. (mbusa) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (ecall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.NHTSA.gov/odi/rcl/2019/rmisc-19v787-4620.pdf
Air bags: frontal
Risk: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Fix: Mbusa will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in december 6, 2017. Owners may contact mbusa customer service at 1-877-496-3691.
Full defect summary
Mercedes-benz USA, llc. (mbusa) is recalling these vehicles: 2014-2018 cla250, cla250 4matic, cla45 amg 4matic, 2015-2018 gla250, gla250 4matic, gla45 amg 4matic, c300 4matic, c63s amg, 2012-2014 c250, c350, c300 4matic, e550 4matic, 2013-2014 c63 amg, 2012-2015 c250 coupe, c350 coupe, c63 amg coupe, 2013-2015 c350 4matic coupe, glk250 4matic bluetec, glk350, glk350 4matic, 2016-2017 c350e, c43 amg, 2015 c400 4matic, 2016-2018 c63 amg, glc300, glc300 4matic, 2017-2018 c300 coupe, c300 4matic coupe, c43 amg, c63 amg coupe, c63s amg coupe, c300 cabriolet, c300 4matic cabriolet, c43 amg cabriolet, c63 amg cabriolet, c63s amg cabriolet, glc300 4matic coupe, glc43 amg, glc43 amg coupe, 2014 e350 coupe, e350 4matic coupe, e350 cabriolet, e400 hybrid, 2015-2017 e400 coupe, e400 4matic coupe, e400 cabriolet, 2014-2017 e550 coupe, e550 cabriolet, b250e, 2014-2016 e250 bluetec, e63 amg 4matic wago
Electrical: software
Risk: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Fix: Mbusa will notify owners, and dealers will update software in the affected control units, free of charge. The recall began april 21, 2017. Owners may contact mbusa customer service at 1-800-367-6372.
Full defect summary
Mercedes-benz USA, llc (mbusa) is recalling certain 2016 amg gt-s, glc300, cla250 and gle300d 4matic vehicles, 2013 c250, e350 bluetec and g63 amg vehicles, 2008-2014 c300 vehicles, 2013-2014 c300 4matic and ml350 4matic vehicles, 2009 c350 vehicles, 2014 cls550, e350 4matic, e350 coupe 4matic, e350 wagon 4matic, glk350 and sl550 vehicles, 2012 cls550 4matic vehicles, 2012-2016 e350 vehicles, 2016-2017 gl450 4matic vehicles, 2012-2014 ml350 4matic bluetec vehicles, 2015 s550, s550 4matic and c300 4matic sedan vehicles, 2015-2016 c300 sedan vehicles, and 2017 sl63 amg vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Electrical: starter assembly
Risk: If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Fix: Mbusa will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began august 31, 2017. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2017080002.
Full defect summary
Mercedes-benz USA, llc. (mbusa) is recalling certain 2015-2017 c300 4matic, c300, cla250, cla250 4matic and cla45 amg vehicles, 2017 c300 4matic cabrio, c300 4matic coupe, c300 cabrio, c300 coupe, e300, e300 4matic, e400 4matic wagon, e43 amg 4matic, gla250, gla250 4matic and glc300 4matic coupe vehicles and 2016 c350e and glc300 vehicles and 2016-2017 c450 4matic amg sport and glc300 4matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Desiccated air bag inflator rupture
Summary
From 2000 through 2017, takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("psan") propellant -- propellant 2004 and propellant 2004l. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 blomquist report at www.NHTSA.gov/sites/NHTSA.gov/files/documents/expert_report-hrblomquist.pdf.consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substa
Front roof panel detachment
Summary
On january 8, 2021, after ongoing review with mercedes benz, the national highway traffic safety administration (NHTSA) office of defects investigation (odi) opened pe21-001 to assess allegations of front roof panel detachments while driving at highway speeds in certain 2015 mercedes-benz (mercedes) c-class vehicles.the subject front roof panel is a stationary panel composed of polycarbonate and is attached to the vehicle via adhesive at the time of manufacture. The panel is found on subject vehicles equipped with panoramic sunroofs. Over time, the subject panels may exhibit cosmetic degradation leading to replacement of the panel, a procedure which entails: removal of the old panel and adhe
Questions about the 2016 Mercedes-Benz CLA250
- What are the most common problems with the 2016 Mercedes-Benz CLA250?
- By NHTSA owner complaints: other or unspecified (20 complaints); engine (16 complaints, typically around 45,000 miles); air bags (13 complaints).
- How many recalls does the 2016 Mercedes-Benz CLA250 have?
- 8 recalls listed by NHTSA, the latest from December 15, 2023 (body and structure). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2016 a bad year for the Mercedes-Benz CLA250?
- It is the 2nd most complained-about CLA250 model year since 2000, with 66 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.