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2019 Mercedes-Benz Sprinter 2500 Problems and Recalls
Owners filed 67 complaints with NHTSA about the 2019 Mercedes-Benz Sprinter 2500, most often about the steering (22% of complaints, typically around 4,500 miles). It is the 2nd most complained-about Sprinter 2500 model year since 2000 and has 42 recalls.
Most common 2019 Mercedes-Benz Sprinter 2500 problems
Steering
15 complaints · 22%Half of these problems showed up before 4,500 miles.
As is now commonly being reported with these vehicles, the lower power steering hose clamp is inadequate and the hose is slipping off the pump. This would lead to a total lose of power steering. This was purchased new and now has 5000 miles on it.
The vehicle has some emergency steering control that is automatically built in. If you go outside of the lanes, it not only steers you back to within the lanes, but also slams on the brakes. It is automatically on. It can be shifted off every single time you start the vehicle, but it is a default setting. This has…
Transmission
14 complaints · 21%Half of these problems showed up before 29,000 miles. Parts named most often: automatic transmission.
We are experiencing an issue with our 2019 mercedes sprinters freely rolling in park after 10 minutes of idle time. We have 20 sprinters and out of the 20 we were able to duplicate this issue on 4 so far. One unit spent about two months at the dealer and they replaced the transmission on it. That seemed to have fix…
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while the vehicle was parked, the vehicle started rolling backward without warning. The contact stated that the TPMS warning light was illuminated. The vehicle was diagnosed but was not repaired. The manufacturer was not informed of the failure.…
Brakes
9 complaints · 13%Half of these problems showed up before 38,000 miles. Parts named most often: conventional, electrical, foundation components.
The delivery driver placed the van in park on a hill and engaged the emergency parking brake. While the engine was still running the delivery driver took a minute or two to locate his package and proceeded to step out of the driver door while the van was still running. Just as he was stepping out of the van the driver…
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was at the dealer for routine maintenance, the dealer determined that the rear driver's side brake caliper was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure…
Other or unspecified
9 complaints · 13%Sprinter van caught fire burning up the entire vehicle. Van was serviced a week prior to fire for an issue with the A/C by mercedes benz of jacksonville. Van was driven daily after service appointment and began to smoke. Once it was parked in a parking lot (church/school lot) it burst into flames. Driver and two…
The delivery driver placed the van in park on a hill and engaged the emergency parking brake. While the engine was still running the delivery driver took a minute or two to locate his package and proceeded to step out of the driver door while the van was still running. Just as he was stepping out of the van the driver…
Electrical
8 complaints · 12%Parts named most often: instrument cluster/panel.
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA campaign number: 21v055000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The…
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds, the mbux multimedia system became inoperable resulting in the rear-view camera not functioning as designed. Upon investigation, the contact associated the failure with NHTSA campaign number: 21v411000 (electrical…
Engine
6 complaints · 9%Parts named most often: cooling system.
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that the power steering failed while driving approximately 50 MPH. The vehicle was pulled over. The contact stated that he looked under the hood of the vehicle and noticed that the hose connecting the reservoir had detached. The vehicle was towed…
Driver assistance
5 complaints · 8%Parts named most often: adaptive cruise control, automatic emergency braking, warnings, assist.
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that on several occasions when the vehicle was started, the message "distance assistance currently unavailable" was displayed. The contact also stated that while driving on several occasions at various speeds, the cruise control was activated, but…
Visibility and wipers
4 complaints · 6%Parts named most often: glass, side/rear.
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving 15 MPH, when he heard an explosion and saw that the rear driver side window had exploded on it's own. The contact stated he sustained a cut on his left foot but did not seek any medical attention. The contact stated he was able to…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2019 Mercedes-Benz Sprinter 2500 recalls
Electrical: instrument cluster/panel
Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Fix: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed january 31, 2025. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3belkom.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2022 mercedes-benz sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 101, "controls and displays."
Body and structure: critical fasteners
Risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Fix: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed march 4, 2024. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3rohrah.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2021 mercedes-benz sprinter and freightliner sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Body and structure: critical fasteners
Risk: A detached partition wall can increase the risk of injury.
Fix: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed february 16, 2024. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3trewan.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2023 mercedes-benz sprinter and 2019-2021 freightliner sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Electrical: instrument cluster/panel
Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Fix: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed may 5, 2023. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3kombaus.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2022 mercedes-benz sprinter and 2019-2021 freightliner sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Transmission: park pawl
Risk: Vehicle rollaway increases the risk of a crash.
Fix: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed february 10, 2023. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's numbers for this recall are 22v2790611, 22v2790612, and 22v2790613.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2022 mercedes-benz sprinter and freightliner sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Infotainment and connectivity: auto crash notification
Risk: A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Fix: The communication module software will be updated through an over-the-air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed october 13, 2022. Owners may contact dvusa at 1-877-762-8267. Dvusa's number for this recall is vs2simkom/vs3simkom.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2021 freightliner sprinter, mercedes-benz metris, and mercedes-benz sprinter vehicles. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Backup camera: display function
Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Fix: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed july 20, 2022. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3komrue.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2021 freightliner sprinter and mercedes-benz sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 111, "rear visibility."
Electrical: software
Risk: Unintentional vehicle movement can increase the risk of a crash.
Fix: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed february 11, 2022. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3pa27 eri/ero.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2020 mercedes-benz sprinter and freightliner sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the park 'p' position without the parking brake applied.
Electrical: software
Risk: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Fix: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Dvusa issued owners an interim notification on july 23, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3uxpobox.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2021 mercedes-benz sprinter and freightliner sprinter vehicles. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rear visibility."
Air bags: cushion
Risk: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Fix: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on august 11, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3drehsel.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling 2019-2021 mercedes benz sprinter and freightliner sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Steering: hose, piping, and connections
Risk: A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on may 28, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is nv3letulpx.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2020 mercedes benz sprinter and freightliner sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
Electrical: instrument cluster/panel
Risk: A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on may 28, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3dispki.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2020 mercedes benz sprinter and freightliner sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 101, "control and displays."
Brakes: pedals and linkages
Risk: Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.
Fix: Dvusa will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with pnr a 907 994 01 00) at the bearing bracket of brake pedal, free of charge. Dvusa issued owners an interim notification on may 3, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3brebol.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2020 mercedes-benz sprinter and freightliner sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.
Doors and locks: lock
Risk: In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.
Fix: Dvusa will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed january 20, 2023. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3schiebt.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2020 mercedes benz sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 226, "ejection mitigation."
Backup camera: camera
Risk: A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began march 5, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3ruecon.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2020 mercedes benz sprinter and freightliner sprinter vehicles equipped with the multimedia system "connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the emergency call (ecall) pop-up window if the ecall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rear visibility."
Electrical: software
Risk: Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: Dvusa will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on may 5, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vsxhermpos.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016-2020 mercedes-benz metris and 2019-2020 mercedes-benz sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Brakes: caliper
Risk: Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
Fix: Dvusa will replace the rear brake calipers, free of charge. Owners notification letters were mailed on january 4, 2022. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3brepb.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2020 mercedes-benz sprinter and freightliner sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing air to enter the hydraulic brake system.
Body and structure: hood
Risk: In the event of a crash, the hood could make contact with the windshield, entering the passenger compartment and increasing the risk of an injury.
Fix: Dvusa will notify the owner, and a dealer will replace the engine hood, free of charge. The recall is expected to begin january 18, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3schaube.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling one 2019 mercedes-benz sprinter 2500 vehicle. The engine hood may not have been installed properly.
Equipment: owners/service/other manual
Risk: If the operator relies on the provided owner's manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.
Fix: Dvusa will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge. Dvusa distributed owners an interim notification on january 22, 2021. The recall began march 17, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3pridiba.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019 mercedes benz sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.
Steering: hose, piping, and connections
Risk: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Fix: Dvusa will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began december 23, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this campaign is nv3letulpe.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2015-2020 mercedes benz sprinter and freightliner sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Fuel system: hoses, lines/piping, and fittings
Risk: A fuel leak can increase the risk of a fire.
Fix: Dvusa will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. Dvusa issued owners an interim notification on november 9, 2020. The recall began january 19, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3schelle.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling 2019-2020 mercedes benz and freightliner sprinters. The fuel line clamps may loosen and result in a fuel leak.
Equipment: owners/service/other manual
Risk: If the driver relies on the auto-p function as described in the operator's manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Fix: Dvusa will notify owners, and mercedes-benz or freightliner sprinter dealers will provide the correct description of the auto-p function for the operator's manual, free of charge. The recall began may 18, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3bautop.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019 freightliner sprinter and mercedes-benz sprinter vehicles. The operator's manual may not contain the correct information about how the automatic parking function ("auto-p") operates.
Body and structure: underbody shields
Risk: Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
Fix: Dvusa will notify owners, and mercedes-benz or freightliner sprinter dealers will inspect and replace the brake hoses, as necessary. Additionally, the fender liners will be modified. All services will be performed free of charge. The recall began may 8, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3bradver.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019 freightliner sprinter and mercedes-benz sprinter vehicles. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.
Equipment: labels
Risk: Without the label, an operator may be unaware of the maximum speed limit of the spare tire and operate the vehicle at a excessive speed, increasing the risk of tire failure and a crash.
Fix: Dvusa will notify owners, and mercedes-benz or freightliner sprinter dealers will attach the speed limitation label on the spare wheel, free of charge. The recall began may 15, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3begrepp.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2018-2019 mercedes-benz sprinter and freightliner sprinter vehicles. The spare tire label indicating the maximum speed may have not been affixed to the spare tire.
Equipment: labels
Risk: With only the metric speed listed on the spare tire label, the driver could misinterpret the kph as MPH and operate the vehicle with the spare tire installed at higher speeds than the tire can withstand, increasing the risk of a crash.
Fix: Dvusa will notify owners, and mercedes-benz or freightliner sprinter dealers will replace it with the label with the correct maximum speed information indicated in miles per hour, free of charge. The recall began may 15, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3begress.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2018-2019 mercedes-benz sprinter and freightliner sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (MPH).
Wheels and tires: tires
Risk: A reduction in traction may result in a loss of vehicle control, increasing the risk of a crash.
Fix: Dvusa will notify owners, and mercedes-benz or freightliner sprinter dealers will inspect the running direction of the tires, correcting them as necessary. If the thread wear is uneven, the tires will be replaced. All services will be performed free of charge. The recall began may 15, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3laufri.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019 mercedes-benz sprinter and freightliner sprinter vehicles equipped with winter tires. The tires may not have been correctly installed, possibly resulting in reduced traction in wet or snowy conditions.
Steering
Risk: If the screws detach, the driver may have difficulty steering the vehicle, increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will replace and properly tighten the steering spindle intermediate bearing screws, free of charge. The recall began april 13, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3schlenk.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019 mercedes-benz sprinter and freightliner sprinter vehicles. The screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen and detach.
Steering: column
Risk: If small vehicle components, such as nuts and screws, enter the steering column area, the steering operation can be affected, increasing the risk of a crash.
Fix: Dvusa will notify owners, and mercedes-benz or freightliner sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin april 10, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3verkle.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019 mercedes-benz sprinter and freightliner sprinter vehicles. The steering column casing cover may have not been installed, allowing the steering column area to be exposed.
Engine: gas recirculation valve (egr valve)
Risk: If the connecting screws are not properly tightened, hot exhaust gases may leak from the EGR pipe, increasing the risk of a fire.
Fix: Dvusa will notify owners, and mercedes-benz or freightliner sprinter dealers will renew the screw connection and the flange seals on the exhaust gas recirculation pipe, free of charge. Dvusa issued owners an interim notification on april 6, 2020. The recall began may 4, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3agrohr.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019 mercedes benz sprinter and freightliner sprinter vehicles. The connecting screws on the exhaust gas recirculation (EGR) pipe may not have been correctly tightened.
Engine: exhaust system
Risk: An exhaust gas leak in the engine compartment increases the risk of a fire.
Fix: Dvusa will notify owners, and mercedes-benz or freightliner sprinter dealers will replace the flange seals and properly tighten the connection, free of charge. The recall began april 10, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3flabind.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019 mercedes benz sprinter and freightliner sprinter vehicles. The flange connection between the exhaust gas turbocharger and the exit to the diesel particulate filter may not be attached properly, potentially causing an exhaust gas leak.
Equipment
Risk: If the lashing rails disconnect, the cargo could become unsecured, increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. Dvusa issued owners an interim notification on february 7, 2020. The recall began april 15, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3zuschi.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019 mercedes-benz sprinter and freightliner sprinter vehicles. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.
Fuel system: fuel system, diesel
Risk: A diesel fuel leak can create slippery road conditions, increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will inspect the bayonet lock on the fuel pump, locking it as necessary, free of charge. The recall began january 3, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3krafmod.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019 mercedes-benz and freightliner sprinter vehicles equipped with diesel fuel systems. The bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing. As a result, a leak between the fuel pump and the fuel tank could occur. In addition, a gas station fuel pump may not automatically stop once the tank fill level is reached, potentially causing the fuel to overflow.
Seats
Risk: In the event of a crash, the weld seam may break and cause the seat cushion to shift forward, increasing the risk of injury.
Fix: Dvusa will notify owners, and dealers will replace the tilt adjuster for the front seats, free of charge. Dvusa issued owners an interim notification on december 19, 2019. The recall began march 9, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3sitzver.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019 mercedes-benz sprinter and freightliner vehicles. A seam on the height adjuster for the front seats may have been insufficiently welded.
Body and structure: door
Risk: If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.
Fix: Dvusa will notify owners, and dealers will inspect the installation of the abutting wedge on the driver and front passenger side, correcting it, as necessary, free of charge. Dvusa issued owners an interim notification on november 22, 2019. The recall began february 10, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3keil.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019 mercedes-benz and freightliner sprinter vehicles. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.
Air bags: air bag/restraint control module
Risk: An inactive airbag system can increase the risk of injury in the event of a crash.
Fix: Dvusa will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge. Dvusa issued owners an interim notification on november 22, 2019. The recall began february 10, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3airigel.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2018-2019 mercedes-benz and freightliner sprinter vehicles. The airbag systems may not have been activated after vehicle production. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 208, "occupant crash protection."
Other: unknown or other
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
Fix: Dvusa will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began november 15, 2019. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vsx566zp25.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2018-2019 sprinter and metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Doors and locks: latch
Risk: A hood that opens while driving can reduce the driver's visibility, increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began november 1, 2019. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3hauboss.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2018-2019 mercedes-benz and freightliner sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle's speed, wind resistance and road conditions may cause the hood to open while the vehicle is being driven.
Lights: switch
Risk: Reduced taillight visibility increases the risk of a crash.
Fix: Mbusa will notify owners, and mercedes-benz or freightliner sprinter dealers will update the body control unit software, free of charge. The recall began september 30, 2019. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is vs3heli.
Full defect summary
Daimler vans USA, llc. (mbusa) is recalling certain 2019 mercedes-benz and freightliner sprinter 1500, 2500, 3500, and 4500 vehicles. If the manual turn-switch that activates the vehicle lights is turned quickly from one lighting position to another, the brightness of the taillights can be significantly reduced or could switch off completely.
Visibility and wipers: glass, side/rear
Risk: In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.
Fix: Dvusa will notify owners, and mercedes-benz or freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. Dvusa issued owners an interim notification on august 16, 2019. The recall began january 21, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3verglas.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2018-2019 mercedes-benz and freightliner sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.
Lights: high/low beam dimmer switch
Risk: Being unable to turn off the high beams may result in oncoming traffic being blinded by the vehicle's lights, increasing the risk of crash.
Fix: Dvusa will notify owners, and mercedes-benz or freightliner sprinter dealers will update the control unit software, free of charge. The recall began june 14, 2019. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3fernli.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019 mercedes-benz sprinter (platform 907) vehicles equipped with high-beam assist. A software error in the control unit may prevent the driver from being able to switch off the high beams when intended.
Lights: headlights
Risk: Unexpected changes in the headlamp lighting angle may affect the drivers visibility, increasing the risk of crash.
Fix: Dvusa will notify owners, and dealers will inspect and retrofit the sensor and correctly calibrate the rotation angle sensor, free of charge. The recall began june 11, 2019. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3ledsens.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019 freightliner sprinter and mercedes-benz sprinter vehicles equipped with LED high performance headlights. The sensor for the headlamp range adjustment may not have been mounted or calibrated, possibly causing unexpected changes in the headlamp lighting angle.
Other: unknown or other
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
Fix: Dvusa will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began may 17, 2019. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vsx566zp25.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2018-2019 mercedes-benz sprinter and metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
Questions about the 2019 Mercedes-Benz Sprinter 2500
- What are the most common problems with the 2019 Mercedes-Benz Sprinter 2500?
- By NHTSA owner complaints: steering (15 complaints, typically around 4,500 miles); transmission (14 complaints, typically around 29,000 miles); brakes (9 complaints, typically around 38,000 miles).
- How many recalls does the 2019 Mercedes-Benz Sprinter 2500 have?
- 42 recalls listed by NHTSA, the latest from December 13, 2024 (electrical). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2019 a bad year for the Mercedes-Benz Sprinter 2500?
- It is the 2nd most complained-about Sprinter 2500 model year since 2000, with 67 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.