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2021 Mercedes-Benz Sprinter 2500 Problems and Recalls
Owners filed 45 complaints with NHTSA about the 2021 Mercedes-Benz Sprinter 2500, most often about the driver assistance (29% of complaints). It is the 3rd most complained-about Sprinter 2500 model year since 2000 and has 18 recalls.
Most common 2021 Mercedes-Benz Sprinter 2500 problems
Driver assistance
13 complaints · 29%Parts named most often: automatic emergency braking, assist, warnings, adaptive cruise control.
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds, the vehicle would inadvertently abruptly stop every 20 minutes. The contact stated that the forward collision-avoidance automatic: dynamic brake support/brake assist warning light would illuminate prior to the…
Electrical
9 complaints · 20%The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated while driving at an unknown speed, the air conditioning system failed to function properly. The contact pulled over and looked underneath the vehicle and noticed that the alternator belt and serpentine belts were not properly seated and were…
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that after repositioning the swiveling driver's seat, the seat became jammed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure…
Brakes
8 complaints · 18%Other or unspecified
6 complaints · 13%Engine
5 complaints · 11%Transmission
5 complaints · 11%Body and structure
4 complaints · 9%Parts named most often: body.
Seats
3 complaints · 7%
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2021 Mercedes-Benz Sprinter 2500 recalls
Electrical: instrument cluster/panel
Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Fix: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed january 31, 2025. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3belkom.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2022 mercedes-benz sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 101, "controls and displays."
Body and structure: critical fasteners
Risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Fix: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed march 4, 2024. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3rohrah.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2021 mercedes-benz sprinter and freightliner sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Body and structure: critical fasteners
Risk: A detached partition wall can increase the risk of injury.
Fix: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed february 16, 2024. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3trewan.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2023 mercedes-benz sprinter and 2019-2021 freightliner sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Body and structure: body
Risk: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Fix: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, dvusa may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed february 5, 2024. Owner notification letters were mailed november 4, 2024. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3lackha.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2021-2023 mercedes-benz sprinter and 2021 freightliner sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Fuel system: fuel pump
Risk: A loss of drive power can increase the risk of a crash.
Fix: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed november 1, 2023. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is 4790205.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2021 freightliner sprinter and 2021-2023 mercedes-benz sprinter and metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Electrical: instrument cluster/panel
Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Fix: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed may 5, 2023. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3kombaus.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2022 mercedes-benz sprinter and 2019-2021 freightliner sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Transmission: park pawl
Risk: Vehicle rollaway increases the risk of a crash.
Fix: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed february 10, 2023. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's numbers for this recall are 22v2790611, 22v2790612, and 22v2790613.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2022 mercedes-benz sprinter and freightliner sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Electrical: wiring
Risk: An electrical surge can increase the risk of a fire.
Fix: Dealers will inspect and correct the wiring harness connection, as necessary, free of charge. Owner notification letters were mailed august 10, 2022. Owners may contact dvusa at 1-877-762-8267. Dvusa's number for this recall is vs3le54ele.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2021 mercedes-benz sprinter 2500 vehicles. The generator wiring harness may be incorrectly connected to the electric power steering, which can result in an electrical surge.
Infotainment and connectivity: auto crash notification
Risk: A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Fix: The communication module software will be updated through an over-the-air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed october 13, 2022. Owners may contact dvusa at 1-877-762-8267. Dvusa's number for this recall is vs2simkom/vs3simkom.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2021 freightliner sprinter, mercedes-benz metris, and mercedes-benz sprinter vehicles. An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Backup camera: display function
Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Fix: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed july 20, 2022. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3komrue.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2021 freightliner sprinter and mercedes-benz sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 111, "rear visibility."
Suspension: torsion bar
Risk: An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.
Fix: Dealers will correct the position of the shim and replace the torsion bar linkages, free of charge. Owner notification letters were mailed august 16, 2022. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3vadreh.
Full defect summary
Daimler vans USA, llc. (dvusa) is recalling certain 2021 mercedes-benz sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.
Equipment: labels
Risk: The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.
Fix: Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge. Interim owner notifications were mailed to owners on march 4, 2022. Owner notification letters were mailed on march 21, 2022. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3re58hin.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2021 mercedes-benz sprinter vehicles. The gross vehicle weight rating (gvwr) may be improperly stated on the tire and loading label. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 120, "wheels and rims-other than passenger cars."
Brakes: hoses, lines/piping, and fittings
Risk: A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.
Fix: Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on march 4, 2022. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3baurave.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2021 mercedes-benz sprinter and freightliner sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
Body and structure: structure
Risk: Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.
Fix: Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed february 11, 2022. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3hecktri.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2021 mercedes-benz sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.
Electrical: wiring
Risk: An electrical short can increase the risk of a fire.
Fix: Dealers will replace the engagement hooks on the affected cable duct with expanding rivets, free of charge. The recall began on november 2, 2021. Owners may contact dvusa's customer service at 1-877-762-8267. Dvusa's number for this recall is vs3kabkan.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2021 mercedes-benz sprinter vehicles. A cable duct may drop out of place due to unlatched engagement hooks inside the battery case. This may cause the starter-generator wiring harness to chafe against the transmission carrier, which could result in an electrical short-circuit.
Seat belts: retractor
Risk: An unsecured child restraint system can increase the risk of injury during a crash.
Fix: Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on december 21, 2021. Owners may contact dvusa's customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2021 mercedes-benz sprinter, metris, and freightliner sprinter vehicles equipped with automatic locking retractor (alr) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of federal motor vehicle safety standard number 208, "occupant crash protection."
Electrical: software
Risk: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Fix: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Dvusa issued owners an interim notification on july 23, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3uxpobox.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2019-2021 mercedes-benz sprinter and freightliner sprinter vehicles. The mbux multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rear visibility."
Air bags: cushion
Risk: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Fix: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on august 11, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs3drehsel.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling 2019-2021 mercedes benz sprinter and freightliner sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
Questions about the 2021 Mercedes-Benz Sprinter 2500
- What are the most common problems with the 2021 Mercedes-Benz Sprinter 2500?
- By NHTSA owner complaints: driver assistance (13 complaints); electrical (9 complaints); brakes (8 complaints).
- How many recalls does the 2021 Mercedes-Benz Sprinter 2500 have?
- 18 recalls listed by NHTSA, the latest from December 13, 2024 (electrical). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2021 a bad year for the Mercedes-Benz Sprinter 2500?
- It is the 3rd most complained-about Sprinter 2500 model year since 2000, with 45 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.