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2004 Mercury Grand Marquis Problems and Recalls
Owners filed 348 complaints with NHTSA about the 2004 Mercury Grand Marquis, most often about the lights (60% of complaints, typically around 85,500 miles). It is the 3rd most complained-about Grand Marquis model year since 2000 and has 1 recall.
Most common 2004 Mercury Grand Marquis problems
Lights
209 complaints · 60%Half of these problems showed up before 85,500 miles. Parts named most often: headlights, turn signal, brake lights, lighting control module.
2004 Mercury marquis. After 2-3 hours of driving with the headlights on, they will go out. All other lights continue to work properly. This is a very dangerous situation. I stopped the car and continued with my trip during the daylight. I believe this is a problem with the lighting control module and is a common…
The headlights do not stay on. The lights may or may not go on initially but can go out at any time making driving hazardous. The only way to make them light is to hold the handle in the "bright light" position." I have contacted ford with the problem and several dealers to no avail. This has been happening for…
Steering
65 complaints · 19%Half of these problems showed up before 85,000 miles. Parts named most often: hydraulic power assist, rack and pinion, gear box, column.
The contact owns a 2004 Mercury Grand Marquis. The contact stated that after turning the steering wheel, it failed to return to the center. Additionally, there was an abnormal noise coming from the steering column when making a turn. The vehicle was taken to an independent mechanic where it was diagnosed that the rack…
I am having a difficult time moving my steering wheel on my 2004 Mercury Grand Marquis. It started with some noisy operation of the steering wheel. Once I can get the steering wheel to move the car doesn't want to turn. I am a afraid to drive it on the road. From what I have read there is a issue with a component of…
Electrical
40 complaints · 12%Half of these problems showed up before 88,500 miles. Parts named most often: instrument cluster/panel, ignition.
Loss of headlights while night driving. This happened on two different occasions. Correction required was the replacement of the lighting control module (lcm) on a 2004 Mercury Grand Marquis gs ($512,00). We understand this problem entails 2000 to 2007 ford crown victoria and Mercury marquis models only, and ford…
My headlights fail intermittently, don't know when it going to happen. It causes a safety hazard for me and any driver around me on the road. I am afraid to drive the vehicle in the evening. Ford sent me notice of recall twice in two years but, no parts available till they call. Do I have to crash before they get the…
Speed control
23 complaints · 7%Half of these problems showed up before 39,000 miles. Parts named most often: accelerator pedal, cruise control.
Dt: the vehicel accelerated suddenly and the brakes could not stop it. While in a parking lot to put air in the tires the vehicle just took off and crashed into a building. This happened july 30, 2005 the consumer is getting ready to contact ford.
The contact owns a 2004 Mercury marquis. The contact stated that while driving 20 MPH with the brakes engaged, the vehicle suddenly accelerated. The contact stated that in order to stop the vehicle, he had to shift into neutral and shut the engine off. The vehicle was not taken to a dealer to have the failure…
Engine
13 complaints · 4%Half of these problems showed up before 100,000 miles. Parts named most often: exhaust system, engine.
Intake manifold cracked, needed replacement. This is a plastic component which is not designed for cold weather climates. This is the second time (second car) that this has happened to.
I had what seems to be a simple coolant leak but it turned out to be the plastic intake manifold cracked. Putting a plastic part on top of a motor seems to me a failure of engineering on the part of ford. I did not receive any call back for this part. I did some searching on the web and found that many ford owners had…
Visibility and wipers
11 complaints · 3%Half of these problems showed up before 52,000 miles. Parts named most often: windshield wiper/washer, power window devices and controls.
The right windshield wiper broke off the arm while driving and flew off the vehicle. The arm and windshield wiper had to be replaced. The following vehicles had the same problem. Vehicle #1 [] 2004 gs Mercury marquis 06/24/05 vehicle #2 [] 2004 gs Mercury marquis 06/26/05 information redacted pursuant to the freedom…
The "actuator" that allow hot air to flow into the car for heat malfunctions and will not move. You can not defrost the windshield resulting in zero visibility while driving in the cold.
Transmission
9 complaints · 3%Half of these problems showed up before 17,000 miles. Parts named most often: automatic transmission, manual transmission, driveline.
: the contact stated while approaching a stop under normal braking, the vehicles engine revs and surges forward. The brake pedal must be depressed to the floor to stop the vehicle. This happened 5 times and the vehicle was inspected by the dealer however; the problem could not be duplicated. The vehicle was driven…
Stopped at red light. Engine stopped. Could not restart. Was towed to lincoln/Mercury dealer. Diagnosis indicated failure of powertrain command module. According to service manager this failure could take place at any time or place and at any speed. Subsequent to this the heater motor blower control unit failed.
Body and structure
8 complaints · 2%Half of these problems showed up before 65,000 miles. Parts named most often: body.
On december 23, 2015 I was driving my 2004 Mercury Grand Marquis through an intersection in harris county, texas. I had just received a green light and was proceeding to make a left turn when my vehicle was hit by another vehicle in the driver's side front. The damage to my vehicle was severe. The at fault driver's…
Fuel pump and crankshaft sensor both went out on vehicle at same time. Repair of crankshaft sensor was a $400 and fuel pump repair was $740. Doors do not lock properly when using the key remote and lights inside the vehicle on controls flicker on and off. Heating element in leather seat on passenger side has never…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2004 Mercury Grand Marquis recalls
Lights: headlights
Risk: A loss of headlights can reduce driver visibility and increase the risk of a crash.
Fix: Ford will notify owners, and dealers will replace the lcm, free of charge. The recall began april 14, 2017. Owners may contact ford customer service at 1-866-436-7332. Ford's number for this recall is 15s39.
Full defect summary
Ford motor company (ford) is recalling certain model year 2003-2005 ford crown victoria and mercury grand marquis vehicles manufactured october 3, 2001, to august 2, 2005. The affected vehicles have a lighting control module (lcm) that may fail, resulting in a loss of headlights.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Loss of headlights
Summary
The office of defects investigation (odi) opened an investigation concerning the loss of headlights in model year (my) 2003-2005 ford crown victoria and mercury grand marquis vehicles. The subject vehicles share the same architecture and major components.odi has received 636 unique reports (for all submission dates) related to the alleged defect, with owners describing a loss of both low and/or high beam headlights occurring while driving.odi identified 4 vehicle owner questionnaire ( voq) reports alleging minor crash or loss of control incidents due to headlight failures.drivers alleged running off of the road due to a lack of headlights and one driver reportedly struck a deer.no injuries w
Loss of headlamp/exterior lighting
Summary
In a letter dated october 2, 2014 the office of defects investigation (odi) was initially petitioned by the north carolina consumers council, inc. Requesting a defect investigation of an alleged defect condition resulting in headlight and/or exterior lighting failure on 2003-2005 ford crown victoria and mercury grand marquis vehicles.odi analyzed vehicle owner questionnaire (voq) complaints received from consumers and identified a total of 605 reports (for all submission dates) alleging headlight failure.the complaints indicate failures of both low beam headlights typically while driving, a defect condition that was evaluated under a prior odi investigation (pe08066).most consumer voqs indic
Steering column shaft obstruction
Summary
On july 7, 2014 the office of defects investigation (odi) opened a preliminary evaluation based on five complaints (voqs) alleging incidents ofinterference between dislodged exhaust manifold heat shields and the lower steering shaft/knuckle, including one alleging the interference resulted in a crash on a highway entrance ramp. Since opening this investigation, odi has received four additional owner complaints.one indicated that the shield was removed before binding could occur.the other three occurred at low speed and produced some momentary steering binding that was overcome by the driver when additional steering effort was applied.once the shield was repaired or removed, the steering retu
Loss of headlight function
Summary
The agency has closed this investigation based on its review of complaint reports, field and technical data provided by ford and complainant interviews. Ford found that some lighting control modules (lcm) in the subject vehicles contained defective solder joints on the printed circuit board.this condition can lead to poor headlight performance ranging from intermittent outage and dimming to eventual headlights failure.the failure does not affect other lighting functions (park, emergency flasher, brake and flash to pass lights).the agency is aware of a total of 306 consumers complaints and no report of crash, injury or fatality.ford reports 2,074 warranty claims related to headlight failure l
Spark plug ejection from cylinder head
Summary
On september 6, 2005, odi received a petition requesting that the agency investigate allegations of engine spark plug ejection in certain model year 1997 through 2004 ford vehicles with triton v-8 and v-10 engines.odi received a total of 474 non-duplicative complaints on the subject vehicles where the complainant, or the dealer repairing the vehicle, reported that a spark plug detached from the cylinder and/or ejected from the engine.as of december 8, 2005, odi is not aware of any allegations where the alleged defect resulted in a loss of vehicle control, a crash, an injury, or a fatality in any of the 10,319,810 subject vehicles.in addition, odi is aware of only two incidents where the vehi
Questions about the 2004 Mercury Grand Marquis
- What are the most common problems with the 2004 Mercury Grand Marquis?
- By NHTSA owner complaints: lights (209 complaints, typically around 85,500 miles); steering (65 complaints, typically around 85,000 miles); electrical (40 complaints, typically around 88,500 miles).
- How many recalls does the 2004 Mercury Grand Marquis have?
- 1 recall listed by NHTSA, the latest from December 22, 2015 (lights). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2004 a bad year for the Mercury Grand Marquis?
- It is the 3rd most complained-about Grand Marquis model year since 2000, with 348 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.