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2016 Mercedes-Benz Metris Problems and Recalls
Owners filed 127 complaints with NHTSA about the 2016 Mercedes-Benz Metris, most often about the fuel system (30% of complaints, typically around 32,500 miles). It is the most complained-about Metris model year since 2000 and has 13 recalls.
Most common 2016 Mercedes-Benz Metris problems
Fuel system
38 complaints · 30%Half of these problems showed up before 32,500 miles.
There is a strong gas smell inside and outside the van when first started in the mornings. The smell is to the point that you have to drive the first few miles with the windows down. I took the van to hendrick motors in charlotte, nc where it was purchased new to have it checked at 40,250 miles. They offered to fix…
There is a fuel leak in the engine compartment. Mercedes replaced the high pressure fuel pump under warranty, but it's leaking somewhere else and it's no longer under warranty. It's an emissions issue(raw fuel leak) and a fire hazard. Checking the internet it seems this is very common problem w/o a common cure.
Visibility and wipers
22 complaints · 17%Half of these problems showed up before 1,500 miles. Parts named most often: rearview mirrors/devices.
While driving approximately 45 MPH, the contact was unable to see out of the front passenger side mirror. The contact stated that the visibility on the passenger side mirror was inadequate. The failure recurred three times. The contact notified the local dealer who stated that the manufacturer was aware of the issue…
The passenger side mirror on this vehicle offers very little visibility and creates a huge blind spot. The mirror is flat offers a very narrow field of view. Because this is a cargo van with no window on the side door a convex mirror is necessary to offer a acceptable field of view for safe lane changing. I feel the…
Wheels and tires
21 complaints · 17%The vehicle wears the outer edges of the front tires prematurely potentially causing dangerous handling. This issue has been reported by many 2016 Metris owners.
The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA campaign number: 22v482000 (tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that…
Engine
18 complaints · 14%Half of these problems showed up before 52,000 miles. Parts named most often: engine.
The contact owns a 2016 Mercedes-Benz Metris. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the crank case ventilation valve had failed and needed to be replaced. The vehicle was not yet repaired.…
The contact owns a 2016 Mercedes-Benz Metris. While operating the vehicle, the check engine indicator remained illuminated, the vehicle drove roughly, and the vehicle was difficult to start. The vehicle was taken to orrin b hayes Mercedes-Benz mazda (543 w michigan ave, kalamazoo, mi 49007) where it was diagnosed that…
Other or unspecified
15 complaints · 12%Engine temp drops 4 marks from regular operating temp. Come into town temp drops and heater blows cold air. Took to dealership they say everything is fine. It all checks out. Sent videos to them of what it is doing. Told to put a divider in but won't help if it cools drastically and blows cold air. Over a year this…
Electrical
10 complaints · 8%The rearview camera froze while I was backing up. By "froze" I meant the picture became static while the van was moving back. This is very dangerous because it will mislead the driver on what's or what's not on the path of moving direction. The issue persist when I moved the car back and forth. It went away after…
I have a 2016 Metris passenger van with 14000 miles that the mechanical/analog speedometer shows incorrect speed sometimes. It only happens after the van has been traveling with speeds over 60 MPH + I notice the speedometer showing about a 20 MPH slower speed, then over a few min. The speed slowly keeps dropping until…
Steering
9 complaints · 7%Half of these problems showed up before 55,000 miles.
Loss of power steering when driving over cattle grates on two separate occasions. First time loss of power steering at 55mph on a two lane highway and second time loss of power steering at 30mph when entering a freeway on-ramp. An error message displays on the screen 'power steering malfunction see owners manual'. On…
The contact owns a 2016 Mercedes-Benz Metris. The contact stated that while driving downhill approximately 60 MPH, the steering wheel became very difficult to turn in either direction. During the failure the "power steering assist" message was displayed. The contact stated that the failure occurred immediately after…
Brakes
4 complaints · 3%
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2016 Mercedes-Benz Metris recalls
Wheels and tires: tires
Risk: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
Fix: Dealers will install corrected labels on the b-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning april 19, 2024. Owners may contact dvusa at 1-877-762-8267. Dvusa's number for this recall is vs2lastre.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016-2018 mercedes-benz metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 110, "tire and loading information."
Backup camera: camera
Risk: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed february 10, 2023. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs2ru54kam.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2015-2018 mercedes-benz metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Brakes: fluid
Risk: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Fix: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on may 2, 2022. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs2be42bre.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016-2021 mercedes-benz metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Electrical: software
Risk: Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: Dvusa will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on may 5, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vsxhermpos.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016-2020 mercedes-benz metris and 2019-2020 mercedes-benz sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Electrical: 12v/24v/48v battery
Risk: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Fix: Dvusa will notify owners, and mercedes-benz dealers will install covers over the battery compartment area, free of charge. Dvusa issued owners an interim notification on december 2, 2019. The recall began march 9, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs2sitzab.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016-2019 mercedes-benz metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Steering: electric power assist system
Risk: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Fix: Dvusa will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. Dtna issued owners an interim notification on june 3, 2019. The recall began november 15, 2019. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs2schralu.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016-2017 metris vehicles sold, or ever registered in connecticut, delaware, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, washington dc, west virginia and wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Fuel system: hoses, lines/piping, and fittings
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Fix: Dvusa will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin january 25, 2019. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016-2017 mercedes-benz metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the schrader valve and/or where the fuel line connects to the fuel pump.
Transmission: automatic transmission
Risk: Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began july 11, 2018. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2015-2017 mercedes-benz metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.
Steering: electric power assist system
Risk: The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on november 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact daimler's customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain model year 2015-2017 mercedes-benz metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.
Electrical: software
Risk: The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
Fix: Dvusa will notify owners, and mercedes-benz and freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on july 12, 2017. The recall began on september 1, 2017. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2013-2014 freightliner sprinter and 2016 mercedes-benz metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
Seat belts: pretensioner
Risk: If the front seat seatbelt pretensioners do not function properly, the seat occupants may not be adequately restrained in the event of a crash, increasing the risk of injury.
Fix: Dvusa will notify owners, and dealers will replace the front seat belts, free of charge. An interim notification was mailed to owners on june 9, 2017. A second notice was mailed on july 7, 2017, to tell owners that the remedy is now available. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016 mercedes-benz metris vehicles. The affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash.
Driver assistance: blind spot detection
Risk: If a vehicle is in the driver's blind spot, but the bsm system does not warn the driver, there would be an increased risk of a crash.
Fix: Dvusa will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the bsm function, free of charge. Interim notices informing owners of the safety risk were mailed on may 8, 2017. Owners will receive a second notice when the remedy becomes available. The recall began on may 26, 2017. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA llc (dvusa) is recalling certain 2016-2017 mercedes-benz metris vehicles. These vans were to be equipped with the blind spot monitoring (bsm) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the bsm system does not work on the vehicle.
Transmission: axle assembly
Risk: The weld may fail and result in a loss of power to the wheels, increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will replace the rear differential gears, free of charge. The recall began on august 11, 2016. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016 mercedes benz metris vehicles manufactured from september 1, 2015, through december 31, 2015. The affected vehicles have rear differential gears that may have been improperly welded.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Low pressure fuel supply hose leak
Summary
On november 27, 2018, daimler vans USA, llc submitted a defect information report (dir) to NHTSA describing two engine compartment fuel hose connection defects in certain model year (my) 2016 and 2017 mercedes-benz metris vehicles (recall 18v-837).the recall scope includes approximately 12,383 metris vehicles manufactured from march 2, 2015 (sop) to march 15, 2017.the defects may result in leakage from an upper hose connection that feeds the high-pressure fuel pump or from a lower hose connection of the fuel transition hose between the underbody fuel line and the shrader valve.the upper connection defect was caused by thermal aging of the hose material (veritas hose), resulting in a loss of
Questions about the 2016 Mercedes-Benz Metris
- What are the most common problems with the 2016 Mercedes-Benz Metris?
- By NHTSA owner complaints: fuel system (38 complaints, typically around 32,500 miles); visibility and wipers (22 complaints, typically around 1,500 miles); wheels and tires (21 complaints).
- How many recalls does the 2016 Mercedes-Benz Metris have?
- 13 recalls listed by NHTSA, the latest from July 7, 2022 (wheels and tires). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2016 a bad year for the Mercedes-Benz Metris?
- It is the most complained-about Metris model year since 2000, with 127 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.