KnownCarProblemsHome › Mercedes-Benz › Metris › 2017
2017 Mercedes-Benz Metris Problems and Recalls
Owners filed 29 complaints with NHTSA about the 2017 Mercedes-Benz Metris, most often about the wheels and tires (59% of complaints, typically around 23,500 miles). It is the 2nd most complained-about Metris model year since 2000 and has 14 recalls.
Most common 2017 Mercedes-Benz Metris problems
Wheels and tires
17 complaints · 59%Half of these problems showed up before 23,500 miles.
The contact owns a 2017 mercedes benz Metris equipped with hankook tires, tireline ventus s1 noble 2, tire size 225/55/r17, dot # [VIN].. The contact stated that the tires were just rotated and was driving at 75 MPH and the front driver's side tire blew out from inside outward. The contact pulled over along the left…
The contact owns a 2017 Mercedes-Benz Metris. The contact stated that the rear back-up camera would display a blank image while in use. The contact also stated that he replaced four tires after he noticed that the tread on all four tires were wearing excessively. The contact then received notification of NHTSA…
Steering
5 complaints · 17%The contact owns a 2017 Mercedes-Benz Metris. The contact stated while starting the vehicle, the power steering malfunction warning illuminated. Additionally, the contact heard a clicking sound coming from the steering wheel. The dealer was contacted, and the dealer stated that the electric power steering rack needed…
Other or unspecified
4 complaints · 14%Backup camera
3 complaints · 10%The contact owns a 2017 Mercedes-Benz Metris. The contact stated that the rear back-up camera would display a blank image while in use. The contact also stated that he replaced four tires after he noticed that the tread on all four tires were wearing excessively. The contact then received notification of NHTSA…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2017 Mercedes-Benz Metris recalls
Wheels and tires: tires
Risk: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
Fix: Dealers will install corrected labels on the b-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning april 19, 2024. Owners may contact dvusa at 1-877-762-8267. Dvusa's number for this recall is vs2lastre.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016-2018 mercedes-benz metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 110, "tire and loading information."
Fuel system: hoses, lines/piping, and fittings
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Fix: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed may 5, 2022. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs2krauch.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2017-2022 mercedes-benz metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Backup camera: camera
Risk: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed february 10, 2023. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs2ru54kam.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2015-2018 mercedes-benz metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Brakes: fluid
Risk: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Fix: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on may 2, 2022. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs2be42bre.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016-2021 mercedes-benz metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Electrical: software
Risk: Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: Dvusa will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on may 5, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vsxhermpos.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016-2020 mercedes-benz metris and 2019-2020 mercedes-benz sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Electrical: 12v/24v/48v battery
Risk: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Fix: Dvusa will notify owners, and mercedes-benz dealers will install covers over the battery compartment area, free of charge. Dvusa issued owners an interim notification on december 2, 2019. The recall began march 9, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs2sitzab.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016-2019 mercedes-benz metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Steering: electric power assist system
Risk: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Fix: Dvusa will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. Dtna issued owners an interim notification on june 3, 2019. The recall began november 15, 2019. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vs2schralu.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016-2017 metris vehicles sold, or ever registered in connecticut, delaware, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, washington dc, west virginia and wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Fuel system: hoses, lines/piping, and fittings
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Fix: Dvusa will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin january 25, 2019. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016-2017 mercedes-benz metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the schrader valve and/or where the fuel line connects to the fuel pump.
Transmission: driveshaft
Risk: If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began september 28, 2018. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2017-2018 mercedes-benz metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Transmission: automatic transmission
Risk: Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began july 11, 2018. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2015-2017 mercedes-benz metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.
Suspension: wheel bearing
Risk: The loss of a front wheel would increase the risk of a crash.
Fix: Dvusa will notify owners, and dealers will inspect the front axle wheel bearing retaining rings, correcting their position as necessary, free of charge. The recall began on december 15, 2017. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2017 mercedes-benz metris vans. The front axle wheel bearings may not have been correctly seated possibly resulting in a front wheel detaching.
Steering: electric power assist system
Risk: The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on november 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact daimler's customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain model year 2015-2017 mercedes-benz metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.
Driver assistance: blind spot detection
Risk: If a vehicle is in the driver's blind spot, but the bsm system does not warn the driver, there would be an increased risk of a crash.
Fix: Dvusa will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the bsm function, free of charge. Interim notices informing owners of the safety risk were mailed on may 8, 2017. Owners will receive a second notice when the remedy becomes available. The recall began on may 26, 2017. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA llc (dvusa) is recalling certain 2016-2017 mercedes-benz metris vehicles. These vans were to be equipped with the blind spot monitoring (bsm) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the bsm system does not work on the vehicle.
Air bags: inflator module
Risk: An improperly vented air bag may not protect the front passenger as expected, increasing the risk of injury.
Fix: Dvusa will notify owners, and authorized mercedes-benz sprinter dealers will replace the front passenger air bag, free of charge. The recall began february 8, 2017. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain model year 2017 mercedes-benz metris vans manufactured september 9, 2016, to september 28, 2016. The affected vehicles have a passenger air bag that may have been manufactured with an incorrect tether activation unit (tau). As a result, in the event of a crash necessitating deployment of the passenger frontal air bag, the air bag may not vent properly.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Low pressure fuel supply hose leak
Summary
On november 27, 2018, daimler vans USA, llc submitted a defect information report (dir) to NHTSA describing two engine compartment fuel hose connection defects in certain model year (my) 2016 and 2017 mercedes-benz metris vehicles (recall 18v-837).the recall scope includes approximately 12,383 metris vehicles manufactured from march 2, 2015 (sop) to march 15, 2017.the defects may result in leakage from an upper hose connection that feeds the high-pressure fuel pump or from a lower hose connection of the fuel transition hose between the underbody fuel line and the shrader valve.the upper connection defect was caused by thermal aging of the hose material (veritas hose), resulting in a loss of
Questions about the 2017 Mercedes-Benz Metris
- What are the most common problems with the 2017 Mercedes-Benz Metris?
- By NHTSA owner complaints: wheels and tires (17 complaints, typically around 23,500 miles); steering (5 complaints); other or unspecified (4 complaints).
- How many recalls does the 2017 Mercedes-Benz Metris have?
- 14 recalls listed by NHTSA, the latest from July 7, 2022 (wheels and tires). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2017 a bad year for the Mercedes-Benz Metris?
- It is the 2nd most complained-about Metris model year since 2000, with 29 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.