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2014 Mercedes-Benz Sprinter 3500 Problems and Recalls
Owners filed 54 complaints with NHTSA about the 2014 Mercedes-Benz Sprinter 3500, most often about the air bags (35% of complaints). It is the 2nd most complained-about Sprinter 3500 model year since 2000 and has 7 recalls.
Most common 2014 Mercedes-Benz Sprinter 3500 problems
Air bags
19 complaints · 35%Takata recall - this recall was identified in january 2016 - almost one year ago. Having seen the potential damage to a passenger, it is imperative to resolve this quickly. I do not want to be filing a complaint after the air bag blows up!
Takata recall I was notified about a year ago of the recall of my sprinter. Campaign [phone] . Recall status: recall incomplete. Remedy not yet available we travel all over the country from alaska to fla and live in arizona. This makes the inflator subject to all the extremes of weather. We want it fixed now. We were…
Brakes
15 complaints · 28%Half of these problems showed up before 22,000 miles. Parts named most often: antilock/traction control/electronic limited slip.
Abs safety for our 2015 mercedes sprinter chassis []. Two years ago we started to have problems with our ABS braking. Two different dealers said the right rear sensor is defective. They were changed but problem returned. We are concerned about our safety not having brakes that should work according to the manufacture.…
The contact owns a 2014 merceds-benz Sprinter 3500. While driving various speeds, the ABS, esp, and bas warning indicators illuminated. The vehicle was taken to Mercedes-Benz of san jose (3000 e capitol expy, san jose, ca 95148, ([phone]) where the front passenger wheel speed sensor failed and needed to be replaced.…
Speed control
11 complaints · 20%Half of these problems showed up before 21,000 miles.
Problem with speed sensors . I have replaced the speed sensor on my vehicle on four different occasions. This seems to be a reoccurring problem that needs to be addressed before someone gets seriously injured. Mercedes benz seems to be doing nothings to rectify this problem. Please be concerned that the public needs…
The contact owns a 2014 Mercedes-Benz Sprinter 3500. The contact stated that while driving 70 MPH, the vehicle surged without warning. The contact restarted the vehicle and the vehicle drove as designed. The contact received notification of NHTSA campaign number: 21v042000 (electronic stability control) however, the…
Stability control
10 complaints · 19%Half of these problems showed up before 22,500 miles.
The contact owns a 2014 merceds-benz Sprinter 3500. While driving various speeds, the ABS, esp, and bas warning indicators illuminated. The vehicle was taken to Mercedes-Benz of san jose (3000 e capitol expy, san jose, ca 95148, ([phone]) where the front passenger wheel speed sensor failed and needed to be replaced.…
The contact owns a 2014 Mercedes-Benz Sprinter 3500. The contact stated while driving 60 MPH, the rear wheel speed sensor failed causing the transmission to inadvertently downshift. The contact stated that the ABS warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed. The mechanic…
Wheels and tires
6 complaints · 11%Half of these problems showed up before 25,500 miles. Parts named most often: pressure monitoring and regulating systems.
Sprinter hubcaps wheel covers come off while the vehicle is in motion. The problem has occured 4 times with one time almost causing a accident. Most recent occurance 7/16/2017. From what I have been able to find out this is a fairly common problem with the mercedes sprinter.
Wheel speed sensors malfunctioning while driving. Going on the third trip to the dealer for rnr. Third fault after a couple of hundred miles since the second rnr. Many internet forums explain same issues n frustrations. Veh has only 13500 miles, three rnrs within the 500-1000 miles.
Engine
6 complaints · 11%Half of these problems showed up before 28,000 miles.
I was driving on the highway during rain and 3 messages displayed on the dash: 1) esp (electronic stability program) visit workshop, 2) asr (acceleration slip regulation) icon visit workshop and 3) ABS (anti-lock braking system) visit workshop. Also received collision avoidance assist inoperative notification. I…
At approximately 11,600 vehicle miles the DEF warning message came on stating that there were only 10 remaining starts left on the vehicle. Previous message prior to this was to check the DEF system level. Def had been added for the previous 2500 miles every 500 miles to maintain a full tank. Since I was in wyoming…
Electrical
4 complaints · 7%The contact owns a 2001 saturn j-type (na). The contact stated that the vehicle failed to start and the service engine soon warning indicator illuminated. In addition, the vehicle misfired and idled. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 03v231000 (electrical…
While driving about 30 miles per hour on a slightly bumpy road, three indicator lights on the dashboard started to show problems with the ABS, asr/bas, and ebd systems. According to the onboard diagnostics the root problem is a faulty right rear wheel speed sensor. This design seems to have put the wheel speed sensor…
Other or unspecified
3 complaints · 6%California smog. 9th emission monitor fails to clear. Dealer keeps sending me out to drive hundreds of miles. Doesn't repair. Under warranty. Cal smog board aware of this known defect.
I left my motorhome parked and secured by locking deadbolt on the coach door. When I returned I could not open the door. Locksmith noted door latch deadbolt is susceptible to failure without notice leaving occupant(s) unable to open the door. The actuator rod for the deadbolt quite easily slips from the mechanism…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2014 Mercedes-Benz Sprinter 3500 recalls
Stability control: control module
Risk: If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. Dvusa issued owners an interim notification on march 10, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is nc3drezaha.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2012-2018 mercedes benz sprinter 3500 and freightliner sprinter 3500 vehicles upfitted into campers or recreational vehicles. The electronic stability control (ESC) unit may become disabled on these vehicles.
Air bags: inflator module
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: Dvusa will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began march 15, 2019. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2014-2017 freightliner sprinter 2500 and 3500 and mercedes-benz sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Equipment
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on december 11, 2017. Owners may contact kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "product safety recall" for more information.
Full defect summary
Midwest automotive designs, llc (midwest) is recalling certain custom vans and camper van recreational vehicles built on 2014-2017 mercedes benz sprinter chassis and 2016-2017 ram promaster chassis. These vehicles are equipped with kidde plastic-handle or push button 'pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.NHTSA.gov/odi/rcl/2017/rmisc-17e062-5427.pdf
Air bags
Risk: If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
Fix: Dvusa will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on may 26, 2017. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2013-2016 mercedes-benz sprinter 2500 and 3500 and freightliner sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.
Air bags: inflator module
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Daimler vans will notify the mercedes-benz and freightliner owners and fiat chrysler will notify the dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began march 31, 2017. Mercedes-benz and freightliner owners may contact daimler van's customer service at 1-877-762-8267. Dodge owners may contact fiat chrysler customer service at 1-800-853-1403.
Full defect summary
Daimler vans USA, llc (daimler vans) is recalling certain model year 2007-2009 dodge sprinter 2500 and 3500 vehicles manufactured july 1, 2006, to july 31, 2008, 2007-2014 freightliner sprinter 2500 and 3500 vehicles manufactured july 1, 2006, to july 1, 2014, and 2010-2014 mercedes benz sprinter 2500 and 3500 vehicles manufactured july 1, 2010, to july 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Engine: diesel
Risk: Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Fix: Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on december 19, 2014. Owners may contact mercedes customer service at 1-877-762-8267. Mercedes' number for this recall is 2014120003.
Full defect summary
Mercedes-benz USA, llc - dba sprinter (mercedes) is recalling certain model year 2014-2015 sprinter 2500, and sprinter 3500 vehicles manufactured february 28, 2014, to november 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Equipment Adaptive/Mobility
Risk: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Fix: Cummings will notify owners to take buses to a ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began january 13, 2015. Owners may contact cumming's customer service at 1-800-639-5438 or ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14e-041.
Full defect summary
Cummings mobility conversion & supply (cummings) is recalling certain model year 2006-2014 ford e-150, e-250, e-350, chevrolet express, 2006-2008 dodge sprinter, and 2009-2014 mercedes-benz sprinter, and 2013 ford transit connect vehicles manufactured january 1, 2006, to october 8, 2014, equipped with certain model s2005, s2010, s5005, s5010, s5505, and s5510 wheelchair lifts manufactured by ricon corporation after january 1, 2006. The platform side plate of the affected wheelchair lifts may crack.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Rear wheel speed sensor failure
Summary
The office of defects investigation (odi) analyzed complaint data provided by daimler vans USA, llc (daimler) as well as complaints submitted to odi from consumers to identify incidents related to rear wheel speed sensors (rwss) failures. Odi's analysis identified 6,710 incidents of rwss failure (unique vins) in my 2012-2018 mercedes- benz and freightliner sprinter vehicles upfitted to campers or recreational vehicles (rvs) representing 81 percent of all sprinter rwss reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to rwss moisture intrusion condition in the sprinter 3500 5-ton variant, which accounts for 98 percent of upfit
Questions about the 2014 Mercedes-Benz Sprinter 3500
- What are the most common problems with the 2014 Mercedes-Benz Sprinter 3500?
- By NHTSA owner complaints: air bags (19 complaints); brakes (15 complaints, typically around 22,000 miles); speed control (11 complaints, typically around 21,000 miles).
- How many recalls does the 2014 Mercedes-Benz Sprinter 3500 have?
- 7 recalls listed by NHTSA, the latest from February 3, 2021 (stability control). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2014 a bad year for the Mercedes-Benz Sprinter 3500?
- It is the 2nd most complained-about Sprinter 3500 model year since 2000, with 54 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.