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2017 Mercedes-Benz Sprinter 3500 Problems and Recalls
Owners filed 28 complaints with NHTSA about the 2017 Mercedes-Benz Sprinter 3500, most often about the wheels and tires (29% of complaints, typically around 16,000 miles). It is the 3rd most complained-about Sprinter 3500 model year since 2000 and has 9 recalls.
Most common 2017 Mercedes-Benz Sprinter 3500 problems
Wheels and tires
8 complaints · 29%Half of these problems showed up before 16,000 miles. Parts named most often: rim.
I purchased a 2017 rv (17,00 mi) mercedes benz chassis in dec 2019 and in feb 2020 while driving home from a camping trip (55 MPH highway) the warning light come on and vehicle was surging. I looked up the issue (wheel sensor failure) and slowly drove home. Got app with mb dealer and rear sensor replacement made under…
The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated that while driving at an undisclosed speed, the front driver's side tire became deflated. The vehicle was driven to the dealer, where the contact was informed that the front driver's side rim was cracked. The contact was informed that the front…
Stability control
7 complaints · 25%Rmp sensor failed causing vehicle to lose anti lock brakes, traction control and cruise control. Plus forced vehicle into limp mode so it would barely move to rest area to call for assistance. I've been to three dealerships with this issue and they are all very aware that these faulty sensors exist. They have been and…
The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated while driving at 65 MPH, the cruise control disengaged as the ABS and esp warning lights illuminated. The contact pulled the vehicle over and read the owner's manual to get information on the failure. Upon restart, the check engine warning light…
Brakes
5 complaints · 18%Traveling on I-95 with the cruise control set at 70 MPH. Suddenly the vehicle decelerated and three warning lights (ABS, traction & the acceleration skid control / electronic braking assist) came on the dash. The vehicle felt sluggish and the cruise control would no longer work. There are only 21,200+ miles on the…
Rmp sensor failed causing vehicle to lose anti lock brakes, traction control and cruise control. Plus forced vehicle into limp mode so it would barely move to rest area to call for assistance. I've been to three dealerships with this issue and they are all very aware that these faulty sensors exist. They have been and…
Speed control
4 complaints · 14%Rmp sensor failed causing vehicle to lose anti lock brakes, traction control and cruise control. Plus forced vehicle into limp mode so it would barely move to rest area to call for assistance. I've been to three dealerships with this issue and they are all very aware that these faulty sensors exist. They have been and…
Electrical
3 complaints · 11%Sprinter completely lost electrical power, engine and drive train propulsion. The tach and speedometer froze in place at 2500 RPM and 15mph. 60 seconds passed and the dash lights blinked and then allowed me to restart vehicle. It was like the system re-booted itself. Luckily I was not at speed or in a driving lane…
Body and structure
3 complaints · 11%Parts named most often: body.
Body parts are falling of for running boards, parts have fallen off on the highway and hit other vehicles. Dealer unable to find parts to resolve issue.
The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 25 MPH, he had to brake abruptly, due to an animal crossing the roadway. Then he heard a loud sound coming from underneath the vehicle, when he took his foot off the brake. . The contact pulled over to the side of the…
Fuel system
3 complaints · 11%The contact owns a 2017 mercedes- benz sprinter 350. The contact stated that while driving at various highway speeds the warning message "DEF is low" had suddenly displayed and the vehicle went into "limp mode" causing the speed to suddenly reduce to 5 MPH. The vehicle was taken to the local dealer who diagnosed that…
The contact owns a 2017 Mercedes-Benz m3ca76 Sprinter 3500. The contact stated while driving at approximately 65 MPH, the diesel purifier, diesel exhaust fluid, DEF system, warning illuminated. The contact stated that the failure of the DEF system had occurred before the recent failure. The contact stated that the…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2017 Mercedes-Benz Sprinter 3500 recalls
Stability control: control module
Risk: If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Fix: Dvusa will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. Dvusa issued owners an interim notification on march 10, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is nc3drezaha.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2012-2018 mercedes benz sprinter 3500 and freightliner sprinter 3500 vehicles upfitted into campers or recreational vehicles. The electronic stability control (ESC) unit may become disabled on these vehicles.
Steering: hose, piping, and connections
Risk: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Fix: Dvusa will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began december 23, 2020. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this campaign is nv3letulpe.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2015-2020 mercedes benz sprinter and freightliner sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Air bags: inflator module
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: Dvusa will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began march 15, 2019. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2015-2017 freightliner sprinter 2500 and 3500 and mercedes-benz sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Air bags: inflator module
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: Dvusa will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began march 15, 2019. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2014-2017 freightliner sprinter 2500 and 3500 and mercedes-benz sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Body and structure: body
Risk: If the missing welds affect body strength, there may be an increased risk of injury in the event of a crash.
Fix: Dvusa will notify owners, and dealers will inspect the vehicles and add any missing spot welds, free of charge. The recall began on july 2, 2018. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2017 mercedes-benz and freightliner sprinter 2500 and 3500 vehicles. These vehicles may be missing spot welds on the front side wall, connecting the door portal to the hinge reinforcements in the a-pillar area, possibly affecting vehicle strength in a crash.
Equipment: labels
Risk: The incorrect uvw label can result in final stage manufacturers exceeding the maximum vehicle weight once the vehicle is completed. A vehicle that exceeds its maximum weight has an increased risk of a crash.
Fix: Dvusa will notify owners, and dealers will replace the uvw label and inspect the vehicle to make sure that it is not overloaded, free of charge. The recall began on april 3, 2018. Owners may contact dvusa customer service at 1-877-762-8267.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2016-2017 mercedes-benz sprinter 2500 and sprinter 3500 vehicles, equipped with folding seats (sales code s20). The unloaded vehicle weight (uvw) label on these incomplete vehicles may be incorrect.
Driver assistance: assist
Risk: If crosswind assist system does not activate the automatic braking system as expected in the event of a strong crosswind, there would be an increased risk of a crash.
Fix: Dvusa will notify owners, and dealers will update the esp control unit with corrected software, free of charge. The recall is expected to begin in january 2018. Owners may contact dvusa customer service at 1-854-888-3214.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2017 mercedes-benz sprinter 3500 and freightliner sprinter 3500 vehicles equipped with the crosswind assist function. In the event of strong crosswind, automatic brake interventions by the vehicle dynamics control system (adaptive esp) might not be activated.
Equipment
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on december 11, 2017. Owners may contact kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "product safety recall" for more information.
Full defect summary
Midwest automotive designs, llc (midwest) is recalling certain custom vans and camper van recreational vehicles built on 2014-2017 mercedes benz sprinter chassis and 2016-2017 ram promaster chassis. These vehicles are equipped with kidde plastic-handle or push button 'pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.NHTSA.gov/odi/rcl/2017/rmisc-17e062-5427.pdf
Wheels and tires: temporary/emergency spare tire
Risk: If the spare tire holder is not properly secured, the spare tire may separate from the vehicle and become a road hazard, increasing the risk of a crash.
Fix: Dvusa will notify owners and dealers will lift the spare tire holder completely and tighten the securing screws as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact dvusa custom service at 1-854-888-3214.
Full defect summary
Daimler vans USA, llc (dvusa) is recalling certain 2017 mercedes-benz and freightliner sprinter 2500 and 3500 vans. The spare tire holder under the vehicle may not be properly secured.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Desiccated air bag inflator rupture
Summary
From 2000 through 2017, takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("psan") propellant -- propellant 2004 and propellant 2004l. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 blomquist report at www.NHTSA.gov/sites/NHTSA.gov/files/documents/expert_report-hrblomquist.pdf.consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substa
Rear wheel speed sensor failure
Summary
The office of defects investigation (odi) analyzed complaint data provided by daimler vans USA, llc (daimler) as well as complaints submitted to odi from consumers to identify incidents related to rear wheel speed sensors (rwss) failures. Odi's analysis identified 6,710 incidents of rwss failure (unique vins) in my 2012-2018 mercedes- benz and freightliner sprinter vehicles upfitted to campers or recreational vehicles (rvs) representing 81 percent of all sprinter rwss reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to rwss moisture intrusion condition in the sprinter 3500 5-ton variant, which accounts for 98 percent of upfit
Questions about the 2017 Mercedes-Benz Sprinter 3500
- What are the most common problems with the 2017 Mercedes-Benz Sprinter 3500?
- By NHTSA owner complaints: wheels and tires (8 complaints, typically around 16,000 miles); stability control (7 complaints); brakes (5 complaints).
- How many recalls does the 2017 Mercedes-Benz Sprinter 3500 have?
- 9 recalls listed by NHTSA, the latest from February 3, 2021 (stability control). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2017 a bad year for the Mercedes-Benz Sprinter 3500?
- It is the 3rd most complained-about Sprinter 3500 model year since 2000, with 28 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.