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2020 Chrysler Pacifica Problems and Recalls
Owners filed 171 complaints with NHTSA about the 2020 Chrysler Pacifica, most often about the electrical (37% of complaints, typically around 52,000 miles). It is 10th of 18 Pacifica model years by number of complaints and has 5 recalls.
⚠ Safety advisory1 recall for this car came with a park-outside warning. See below and check your VIN at nhtsa.gov/recalls.
Most common 2020 Chrysler Pacifica problems
Electrical
64 complaints · 37%Half of these problems showed up before 52,000 miles. Parts named most often: propulsion system.
The contact owns a 2020 Chrysler Pacifica. While the contact's wife was driving at an undisclosed speed, the engine seized in the middle of the road. The contact stated that there was no power to the vehicle. The contact stated that the failure occurred close to the residence, and there was not a lot of traffic. The…
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at various speeds, the vehicle stalled upon the depression of the accelerator pedal. There was no warning light illuminated. The contact had taken the vehicle to a dealer where the relay sense circuit was replaced. The contact stated that one…
Engine
54 complaints · 32%Half of these problems showed up before 33,500 miles.
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact parked on the side of the road and attempted several times before the vehicle restarted and was able to drive to his residence. The…
The contact owns a 2020 Chrysler Pacifica. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the wiring harness that controlled the flaps for the coolant and the radiator…
Transmission
38 complaints · 22%Parts named most often: automatic transmission.
Went for 1st ever oil change, technicians noticed coolant reservoir was empty (should never be) and there was leaked coolant all over the engine and bottom of cars protection pads (bad issue). Told me (get it to the dealer immediately), which I did, taking it to phillips Chrysler of ocala. In order for my engine not…
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an unknown speed, the vehicle began to forcefully jerk. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing to complete tbs: 21-043-20 (flash update…
Steering
32 complaints · 19%Half of these problems showed up before 49,000 miles.
The contact owns a 2020 Chrysler Pacifica. The contact stated that on several occasions while driving at various speeds, the vehicle lost power steering functionality intermittently. The power steering warning light and the power steering malfunction message was displayed. The vehicle was taken to the residence. The…
The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving at various speeds and attempting to make a left or right turn, the steering wheel was sticking and failed to return to center. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and…
Other or unspecified
19 complaints · 11%While approaching a stop sign and almost completely stopped the engine revved and caused the vehicle to enter the intersection before I could stop it. The engine returned to idle a few seconds later. Fortunately there was no other traffic at this time. The second time this problem occurred I was stopping at a red…
Fuel system
9 complaints · 5%Went for 1st ever oil change, technicians noticed coolant reservoir was empty (should never be) and there was leaked coolant all over the engine and bottom of cars protection pads (bad issue). Told me (get it to the dealer immediately), which I did, taking it to phillips Chrysler of ocala. In order for my engine not…
Seats
6 complaints · 4%I just purchased a new 2020 Pacifica and discovered it has fixed second row seat headrests. The user's manual that came with my van shows illustrations of the headrests with arrows pointing to the headrest's adjustment buttons are but those buttons do not exist in my van. There are also written instructions on how to…
Driver assistance
6 complaints · 4%Parts named most often: automatic emergency braking, warnings, assist.
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2020 Chrysler Pacifica recalls
Electrical: traction battery
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning june 23, 2026. Owners may contact fca US llc customer service at 1-800-853-1403. Fca US llc's number for this recall is 52d. The vehicle identification numbers (vins) involved in this recall will become searchable o
Full defect summary
Chrysler (fca US, llc) is recalling certain 2020-2022 pacifica plug-in hybrid electric (phev) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "off" position.
Equipment Adaptive/Mobility
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Rollx will work with q'straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed february 5, 2026. Owners may contact rollx's customer service at 1-800-956-6668.
Full defect summary
Rollx vans (rollx) is recalling certain gmc yukon, sierra, chevrolet express 2500, ford transit, e-250, toyota sienna, sienna hybrid, honda odyssey, chrysler town and country, voyager, pacifica, dodge grand caravan, and ram promaster vehicles equipped with qrt-deluxe and qrt-max wheelchair restraints. Please refer to rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Air bags: curtain
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Fix: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed october 22, 2024. Owners may contact fca customer service at 1-800-853-1403. Fca's number for this recall is a8b.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2020-2023 pacifica and 2020-2021, 2023 voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard numbers 214, "side impact protection" and 226, "ejection mitigation."
Electrical: connectors/plugs/receptacles
Risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Fix: Dealers will update the power inverter module (pim) software and, if necessary, update the instrument panel cluster (ipc) and the electronic control module (ECM) software, free of charge. Fca US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. Fca began notifying owners on february 23, 2023. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, llc's number for this recall is 03a.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2017-2023 pacifica plug-in hybrid electric vehicles (phevs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Backup camera: camera
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an over-the-air (OTA) update available as of may 1, 2020. The recall began april 27, 2020. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is w30-w37.
Full defect summary
Chrysler (fca US llc) is recalling certain 2020 jeep gladiator and jeep cherokee, 2019-2020 ram 1500 pickup, ram 2500 pickup, ram 3500 pickup, chrysler pacifica, dodge durango, jeep grand cherokee, jeep wrangler, and jeep renegade and 2019 dodge challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rearview mirrors."
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Loss of motive power due to an internal wiring connector short.
Summary
On july 22, 2022, the office of defects investigation (odi) opened investigation pe22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in model years 2019-2021 chrysler pacifica plug-in hybrid electric vehicles (phev).â on january 17, 2023, fiat chrysler automobiles (fca) issued safety recall (NHTSA recall 23v-010) involving 2017-2023 model years (my) pacifica plug-in hybrid electric vehicles (phev) produced between august 12, 2016, through january 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an une
Transmission fault leading to loss of motive power
Summary
On july 22, 2022, the office of defects investigation (odi) opened pe22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain chrysler pacifica vehicles. In a january 17, 2023 letter to NHTSA, fiat chrysler automobiles (fca) submitted recall notice 23v-010 involving a transmission motor wiring defect in 67,118 model year (my) 2017-2023 chrysler pacifica plug-in hybrid electric vehicles (phevs) manufactured from august 12, 2016 through january 9, 2023. Fca determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with fca confirmed this defect
Questions about the 2020 Chrysler Pacifica
- What are the most common problems with the 2020 Chrysler Pacifica?
- By NHTSA owner complaints: electrical (64 complaints, typically around 52,000 miles); engine (54 complaints, typically around 33,500 miles); transmission (38 complaints).
- How many recalls does the 2020 Chrysler Pacifica have?
- 5 recalls listed by NHTSA, the latest from June 4, 2026 (electrical). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2020 a bad year for the Chrysler Pacifica?
- It is 10th of 18 Pacifica model years by number of complaints, with 171 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.