KnownCarProblems2004 Cadillac Srx Problems and Recalls
Owners filed 216 complaints with NHTSA about the 2004 Cadillac Srx, most often about the stability control (20% of complaints, typically around 75,500 miles). It is 7th of 14 Srx model years by number of complaints and has 7 recalls.
Most common 2004 Cadillac Srx problems
Stability control
43 complaints · 20%Half of these problems showed up before 75,500 miles.
I have a 2004 Cadillac Srx. A few days ago the "stability system engaged" message started appearing on the display screen. It is occurring several times as I drive. The car all of a sudden makes a noise and jerks and the message flashes. This happens on the highway and general roads. It's scary and I feel unsafe in…
Stability light warning comes on, mechanic cannot find a defect. However, started locking up front wheels when turning. Makes a grinding noise. So far no major issues, but could be very dangerous if it locks at the wrong time. I have 4 small children, concerned about safety of this issue. Cannot seem to get it fixed.…
Electrical
36 complaints · 17%Half of these problems showed up before 67,500 miles. Parts named most often: ignition, instrument cluster/panel, 12v/24v/48v battery.
Ecm has replaced two times and the car keeps having electrical problem and will not accelerate. The problem happens atleast every 4-6 months after replacing ECM.
The contact owns a 2004 Cadillac Srx. The contact stated that the ignition key failed to turn in either direction until after numerous attempts. The failure recurred on separate occasions. The vehicle was taken to the dealer where the ignition switch was replaced. The VIN was not included in NHTSA campaign number…
Engine
35 complaints · 16%Half of these problems showed up before 52,500 miles. Parts named most often: exhaust system, engine.
While driving 55 MPH vehicle stalled. Consumer managed to restart the vehicle. Dealership was notified, but did not resolve the problem.
: the contact stated while driving various speeds, there was a loss of all vehicle power, and the engine stalled without warning. The engine would not restart. The vehicle was inspected by a dealer who was unable to duplicate the problem. The manufacturer was alerted.
Transmission
34 complaints · 16%Half of these problems showed up before 84,500 miles. Parts named most often: automatic transmission, transfer case (4-wheel drive), driveline.
Key stuck in ignition, able to shift out of park with out applying the brake first. With engine off can shift from park. The car was service thru a recall for this problem in february 2010.
2004 Cadillac Srx has a problem with one of the following, cv joint, torque converter, or the chain located in the transfer case. All of which cause the vehicle, when accelerated at a stop, on a hill, or traveling (at any speed) up a hill to make a loud popping or clicking noise. I have reviewed this and have a 6 page…
Brakes
29 complaints · 13%Half of these problems showed up before 72,500 miles. Parts named most often: antilock/traction control/electronic limited slip, pedals and linkages, foundation components.
My wife was driving her 2004 Srx with only 70000 miles. She was traveling at 65 MPH when the brakes suddenly started activating and the car swerved to the side almost causing an accident. The error message displayed was service stability on the console. After she told what had happened , I went on the internet and…
Service stability system lights on display, car shudders as brakes ramdomly apply at any speed, pulling steering to left or right. Service ABS on display, tractioncontrol off, and service car soon all on display. Car has had transfer case failure, all 4 hubs had bearing failure, brake booster failure, power seat…
Steering
25 complaints · 12%Half of these problems showed up before 67,000 miles. Parts named most often: hydraulic power assist system, steering wheel/handle bar, column, hydraulic power assist.
Vehicle stability system began to engage spontaneously causing vehicle to temporarily engage ABS, and veering off course. Vehicle stability system service light appeared. Problem worsened over aa 1 month period. Took to Cadillac dealership where problem was diagnosed as a faulty steering wheel position sensor.
I have a 2004 Cadillac Srx v8 with a stability system error recurring. This happens at least one time every time I drive the car. When the stability system error comes on the car skids a bit, sometimes pulling left or right, or if it comes on when I am breaking, its grinds with the braking and seems to skip a bit. The…
Speed control
17 complaints · 8%Half of these problems showed up before 46,500 miles. Parts named most often: accelerator pedal.
The contact owns a 2004 Cadillac Srx. The contact stated when braking to a complete stop, the vehicle would lose power and hesitate to accelerate. The dealer replaced the throttle body assembly twice, the power control module was replaced and reprogrammed and the body gasket was also replaced. The failure was not…
When activating the resume switch to a set speed of 65mph, the switch sticks in the resume/acceleration position, resulting in the vehicle accelerating past the set speed, too speeds greater 85 MPH, prior to disengaging the cruise control. This has occurred three different times over the past five or six years. The…
Other or unspecified
15 complaints · 7%Half of these problems showed up before 122,000 miles.
Power steering engages on its own and causes problems when I am turning into traffic. There is a problem with the power steering pump that is causing it to turn only when in motion and it is still hard to turn.
Hood hydraulics bar doesn't stay up on front.rear hydraulics hatch door doesn't stay up. Brake line is rotted yet was garaged for most of its life.caddy repair noticed this. Front and rear differentials are bad.they are leaking.brought it in because of the noise to mechanic and too costly to repair. Extended warranty…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2004 Cadillac Srx recalls
Electrical: ignition
Risk: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Fix: Gm will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on september 15, 2014. Owners may contact cadillac customer service at 1-800-458-8006. Gm's number for this recall is 14172.
Full defect summary
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General motors llc (gm) notified the agency on july 2, 2014 that they are recalling 554,328 model year 2003-2014 cadillac cts vehicles manufactured august 16, 2001, to april 28, 2014, and 2004-2006 cadillac srx vehicles manufactured march 20, 2003, to august 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Transmission: automatic transmission
Risk: If the vehicle is parked or parked on a slope, this condition could allow the vehicle to roll increasing the risk of a crash.
Fix: Dealers will replace the pawl stopper and a bushing within the shifter assembly free of charge. The recall began on december 3, 2008. Owners may contact cadillac at 1-800-982-2339 or through their website at <a href=http://www.gmownercenter.com>http://www.gmownercenter.com</a> .
Full defect summary
Gm is recalling 17,301 my 2004 cadillac srx vehicles equipped with an automatic transmission. Some of these vehicles have a condition in which the transmission shift lever can be moved from the "park" position with the ignition "on" and without the operator depressing the brake pedal or, in some cases, the shifter can be moved from the "park" position with the ignition turned off.
Speed control: accelerator pedal
Risk: If this were to occur, greater brake pedal force and a longer distance may be required to stop the vehicle.
Fix: Dealers will replace the accelerator pedal assembly. This recall began on march 8, 2005. Owners may contact cadillac at 1-866-982-2339 or pontiac at 1-800-620-7668.
Full defect summary
Certain passenger vehicles fail to comply with the requirements of federal motor vehicle safety standard no. 124, 'accelerator control systems.' if one of the two accelerator pedal return springs fails and the temperature is -22 degrees f to -40 degrees f, the engine may not return to idle within three seconds, as required.
Air bags
Risk: A person positioned for driving may receive minor injuries, such as abrasions, from contact with a deploying air bag.
Fix: Dealers will replace the sensing and diagnostic module free of charge. The recall began on may 20, 2005. Owners may contact cadillac at 1-866-982-2339.
Full defect summary
On certain passenger vehicles, an interaction between the sensing and diagnostic module and vehicle's electrical system may cause the driver's frontal air bag and/or roof-mounted side impact air bag to deploy when the ignition key is turned to the "on" position.
Steering: linkages
Risk: If the control arm separates from the knuckle, the affected corner of the vehicle will drop and the control arm would be forced downward, contacting the wheel. The affected wheel could tilt outward and create a dragging action that would tend to slow the vehicle and create a tendency for the vehicle to turn in the direction of the affected wheel. In extreme situations, the affected wheel assembly could separate from the vehicle. Separation of the wheel assembly would also sever that wheel;s hydraulic brake hose and result in diminished braking performance of the vehicle, which could result in
Fix: Dealers will inspect the ball stud joints and measure the torque of the nut for all front lower control arms in all models affected as well as the rear lower control arms on the xlr and corvette. If the torque is not at specification, the dealers will replace the ball stud, the knuckle, and the nut. If the torque is at specification, the dealers will replace the nut/washer assembly only. The recall will begin on august 25, 2004. Owners should contact cadillac at 1-866-982-2339 or chevrolet at 1-800-630-2438.
Full defect summary
On certain passenger vehicles involved in this campaign, the lower control arm ball stud nut/washer assemblies with washers were made of the wrong material. The washers may fracture and become loose or fall away from the vehicle, reducing clamp load. Separation of the control arm ball stud and steering knuckle, due to disengagement of the tapered attachment and retaining nut, is possible.
Brakes: control unit/module
Risk: This can cause in an increase in braking distance, which could result in a crash.
Fix: Dealers will reprogram the ABS traction control system controller. Owner notification began on may 10, 2004. Owners should contact cadillac at 1-866-982-2339.
Full defect summary
On certain passenger vehicles equipped with all wheel drive, the antilock brake system (ABS) may improperly temporarily isolate the driver from the foundation brake system for a maximum of 1.25 seconds.
Seats
Risk: In some crash conditions, the seat could pivot rearward and its occupant or a rear seat occupant could be injured more severely.
Fix: Dealers will ensure that both front anchor tabs are fully seated in the floor pan reinforcement slots. Owner notification began september 19, 2003. Owners should contact gm at 1-800-458-8006.
Full defect summary
Certain passenger and sport utility vehicles fail to comply with the requirements of federal motor vehicle safety standard no. 207, "seating systems." one or both front anchor tabs for the front bucket seats are not engaged in the floor pan reinforcement slots. A seat with only one tab engaged or neither engaged would not meet the static rearward loading test requirements of the standard.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Sunroof glass failure
Summary
Odi's investigation of the cadillac srx glass roof did not identify any defective manufacturing process, design, or quality control issue with the srx glass roof system.gm believes that the most likely cause of breakage is stone or sharp object impact against the glass.the investigation included a peer multi-vehicle analysis.that analysis found that other vehicles with large glass roof systems experience random stone/object impacts and broken glass panels.the incident rate for the subject vehicles did not stand out in this analysis.the srx ultraview power glass roof consists of up to three tempered glass panels surrounded by metal trim around the perimeter of the roof structure.the main fron
Sun roof glass failure
Summary
Of the 17 complaints, there were 9 injury incidents resulting in 19 individuals being injured.the injuries consist of cuts and scrapes to occupant's face, arm, hand or leg.some injuries were the direct result of the falling glass fragments while other injuries occurred when occupants were exiting the vehicle or while handling the glass fragments.in addition, there were five warranty claims related to the issue for a total of 22 reports.gm has not identified any manufacturing process or quality control issue with the movable sun roof/moon roof glass panel.they believe the most likely cause of the breakage is random stone or sharp debris impact to the glass roof structure.odi's analysis indica
Questions about the 2004 Cadillac Srx
- What are the most common problems with the 2004 Cadillac Srx?
- By NHTSA owner complaints: stability control (43 complaints, typically around 75,500 miles); electrical (36 complaints, typically around 67,500 miles); engine (35 complaints, typically around 52,500 miles).
- How many recalls does the 2004 Cadillac Srx have?
- 7 recalls listed by NHTSA, the latest from July 2, 2014 (electrical). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2004 a bad year for the Cadillac Srx?
- It is 7th of 14 Srx model years by number of complaints, with 216 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.