KnownCarProblems2012 Cadillac Srx Problems and Recalls
Owners filed 417 complaints with NHTSA about the 2012 Cadillac Srx, most often about the lights (56% of complaints, typically around 75,500 miles). It is 4th of 14 Srx model years by number of complaints and has 3 recalls.
⚠ Safety advisory1 recall for this car came with a do-not-drive warning. See below and check your VIN at nhtsa.gov/recalls.
Most common 2012 Cadillac Srx problems
Lights
234 complaints · 56%Half of these problems showed up before 75,500 miles. Parts named most often: headlights, tail lights.
The contact owns a 2012 Cadillac Srx. While driving 25 MPH, the low beam headlights did not provide adequate lighting. The vehicle was taken to valenti Cadillac (99 liebert rd, hartford, ct 06120, ([phone]) to be diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired and the…
Headlamp assembly on my 2012 Cadillac Srx seem to allow water in , it has caused moister in and on the lens and burned out the low beam light bulb. There are only 78k miles and never been in a accident. From my internet search this seems to be a very common problem on all years of the Srx. My wife received the…
Brakes
45 complaints · 11%Half of these problems showed up before 79,500 miles. Parts named most often: foundation components.
The contact owns a 2012 Cadillac Srx. While driving various speeds, the vehicle did not stop when the brake pedal was depressed. There was no warning indicator illuminated. The dealer was not called. The vehicle was taken to an independent mechanic where the master cylinder was replaced, but the failure recurred. The…
I have a Cadillac 2012 and I can not see to drive it at night. I have to use the high beams to see blinging the on coming vehicles which is very dangerous. At unknown time when a apply pressure to the brakes my vehicle wont stop. I have to pump the brakes and that don't work. The pedal drops to the floor. Took it into…
Suspension
42 complaints · 10%Half of these problems showed up before 90,500 miles. Parts named most often: rear.
The contact owns a 2012 Cadillac Srx. While driving approximately 55 MPH over a pothole, the vehicle swayed from the left to the right and the antilock brake and electronic stability control warning lights illuminated. In addition, there was an abnormal noise coming from the rear of the vehicle. The failure occurred…
The contact owns a 2012 Cadillac Srx. The contact's vehicle was repaired under NHTSA campaign number: 14v571000 (suspension). While driving approximately 65 MPH, the vehicle struck a bump in the road and veered to the left without warning. The failure occurred on several occasions at various speeds. The vehicle was…
Electrical
32 complaints · 8%Half of these problems showed up before 60,000 miles. Parts named most often: ignition, body control module/bcm.
When it rains the closed sunroof drains into both floor boards of the car, and into the back hatch floorboard whether driving or stationary. Soaking my feet while driving. This has also caused the electrical system that controls the liftgate to go out and it will not open even manually. It saturates the floor and is…
After opening, the lift gate closes slowly on its own all of the time. Happens whenever the lift gate is open in a stationary position. Has been ongoing for a couple of months now. Has closed several times on myself and my husband.
Other or unspecified
27 complaints · 7%Half of these problems showed up before 69,500 miles.
Power lift gate opens and then automatically closes. It cannot be stopped and will pin you in the lift gate if you do not get out of the way.05/0
A letter was sent to me by Cadillac related to headlights that got moisture in them and became cloudy. It said they would pay to have this fixed for 1 or both headlights whether the problem had happened or not yet. I had just paid $1,600.00 to have 1 headlight replaced due to this very problem. The letter said I would…
Body and structure
19 complaints · 5%Half of these problems showed up before 60,000 miles. Parts named most often: body.
When it rains the closed sunroof drains into both floor boards of the car, and into the back hatch floorboard whether driving or stationary. Soaking my feet while driving. This has also caused the electrical system that controls the liftgate to go out and it will not open even manually. It saturates the floor and is…
Rear hatch does not stop after opening. It goes up and down several times then shuts. Slammed down and hit my wife on her shoulder. We cannot use the rear hatch due to safety concerns. Never been in an accident other than a small scrape on the side door. This needs to be addressed as soon as possible. Safety issue
Steering
18 complaints · 4%Half of these problems showed up before 58,000 miles. Parts named most often: hydraulic power assist system.
The contact owns a 2012 Cadillac Srx. The contact stated while driving the vehicle at low speeds, the steering column jammed. The contact stated that the vehicle resumked to normal after thirty seconds. The vehicle was taken to the dealer where the failure could not be replicated. The manufacturer was not notified of…
Rear tie rod failed, came apart causing steering to be very hazardous vehicle shifted into oncoming lane. Tie rod didn't break it was rusted from inside, the threads were worn. While the vehicle was in motion it was on a secondary road and the road is in good condition, no pot holes some patches here and there but…
Air bags
15 complaints · 4%Half of these problems showed up before 42,000 miles.
I fell asleep while driving, jumped a levee, ran through a fence, and wrecked in a grassy watery area. My engine was smashed, the motor mount broke, and my tires are pushed back. My air bags did not deploy. My face hit the steering wheel and my nose is broken. I would like to find out if there is any recalls on this…
On 6/25/18, my wife was traveling 45 MPH., in our 2012 Cadillac Srx. The vehicle in front of her went to make a left turn into a subdivision. But, then decided not to do that and pulled back into the lane of my wife. She slammed on her brakes, to avoid hitting the vehicle. However, she couldn?t anticipate their move.…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2012 Cadillac Srx recalls
Suspension: rear
Risk: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Fix: Owners are advised to not drive their vehicle if they experience certain malfunction indicator lamp (mil) warnings or other issues, such as unusual steering behavior, while driving. Please see the part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed august 6, 2021. Owner notification letters were mailed on october 25, 2021. Cadillac and saab customers may direct questions to cadillac customer service at 1-800-333-4223. Gm's number for this recall is n212340980.
Full defect summary
General motors, llc (gm) is recalling certain 2010-2016 cadillac srx and 2011-2012 saab 9-4x vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Suspension: rear
Risk: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Fix: Gm will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The the recall began november 11, 2014. Owners may contact cadillac customer service at 1-800-458-8006 or saab customer service at 1-800-955-9007. Gm's number for this recall is 14457.
Full defect summary
General motors llc (gm) is recalling certain model year 2010-2015 cadillac srx vehicles manufactured april 14, 2009, to september 1, 2014, and 2011-2012 saab 9-4x vehicles manufactured february 1, 2011, to september 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Seats: power adjust
Risk: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Fix: Gm will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on september 11, 2014. The recall began on december 26, 2014. Owners may contact gm customer service at 1-800-521-7300 (buick), 1-800-458-8006 (cadillac), 1-800-222-1020 (chevrolet), or 1-800-462-8782 (gmc). Gm's number for this recall is 14271.
Full defect summary
General motors llc (gm) is recalling certain model year 2011-2012 buick lacrosse, regal and chevrolet camaro, as well as certain 2010-2012 cadillac srx, chevrolet equinox and gmc terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Rear toe link adjuster separation
Summary
On november 06, 2020, the office of defects investigation (odi) opened a preliminary evaluation (pe20-019) to assess the remedy and scope of general motors (gm) recall 14v-571. Odi had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14v-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14v-571 and reported uncontrolled swaying while driving.odi's review focused on all 2010-2015 cadillac srx vehicles that experienced a rear toe link failure while the vehicl
Questions about the 2012 Cadillac Srx
- What are the most common problems with the 2012 Cadillac Srx?
- By NHTSA owner complaints: lights (234 complaints, typically around 75,500 miles); brakes (45 complaints, typically around 79,500 miles); suspension (42 complaints, typically around 90,500 miles).
- How many recalls does the 2012 Cadillac Srx have?
- 3 recalls listed by NHTSA, the latest from June 24, 2021 (suspension). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2012 a bad year for the Cadillac Srx?
- It is 4th of 14 Srx model years by number of complaints, with 417 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.