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2017 Chrysler Pacifica Plug-In Hybrid Problems and Recalls
Owners filed 79 complaints with NHTSA about the 2017 Chrysler Pacifica Plug-In Hybrid, most often about the electrical (39% of complaints, typically around 16,000 miles). It is the 3rd most complained-about Pacifica Plug-In Hybrid model year since 2000 and has 6 recalls.
⚠ Safety advisory2 recalls for this car came with a park-outside warning. See below and check your VIN at nhtsa.gov/recalls.
Most common 2017 Chrysler Pacifica Plug-In Hybrid problems
Electrical
31 complaints · 39%Half of these problems showed up before 16,000 miles. Parts named most often: 12v/24v/48v battery.
While driving, vehicle completely lost power/stalled. Power steering lost, all acceleration and power assisted braking. Indicator lights for variety of systems light up. Pull over to side and restart vehicle. Vehicle exhibits "haywire" behavior, with indicators for all systems, including traction control tire…
While driving, the car disabled radio and navigation to put up an alert to schedule a software update. Attempting to dismiss this alert by selecting a time resulted in the alert coming back. When I hit 'cancel' to block the update, the vehicle decided to perform a software update while driving. The vehicle created an…
Engine
19 complaints · 24%Half of these problems showed up before 8,000 miles.
Vehicle lost motive power while attempting to excelerate from a stop on a city street. Vehicle was restarted but loud clunking noise and violent shaking came from engine compartment. Vehicle was towed and has been at the local dealer since with little communication about a prognosis or permanent fix.
While driving 45 MPH on 4-lane divided surface street, a warning chime sounded, all the dash lights illuminated, and the engine died. Once stopped, was unable to restart the engine. All the lights remained on, as did the radio, etc. Was able to 'start' the system in order to put it in neutral and get pushed to side of…
Hybrid system
19 complaints · 24%Half of these problems showed up before 73,000 miles.
The contact owns a 2017 Chrysler pacifica. The contact stated while driving 75 MPH, the check engine warning light was illuminated, and there was a burning odor coming from the A/C vents. The contact veered to the side of the road and noticed that the burning odor was also coming from underneath the hood of the…
The contact owns a 2017 Chrysler pacifica hybrid. The contact received notification of NHTSA campaign number: 24v536000 (hybrid propulsion system); however, the part to do the recall repair was not yet available. The contact stated that the battery had previously been replaced. The check engine warning light had…
Fuel system
18 complaints · 23%Half of these problems showed up before 22,000 miles.
While driving, I experienced a sudden loss of power. The vehicle put itself into a low-speed mode (aka "turtle mode") and then would no longer accelerate at all. It has been determined that an entirely new transmission is required.
While driving to work in the morning on 19-feb-2019, the mil check engine lamp illuminated as well as the "red turtle" limp mode indicator and a dashboard message stating "vehicle speed may be limited." this happened while driving on local surface streets about one mile from my place of work. I had just turned off a…
Transmission
15 complaints · 19%Half of these problems showed up before 3,000 miles.
The van's engine stopped while traveling at 30 MPH on a city street. The AC had been running. The hybrid and engine light came on. The day board stated I needed to put vehicle in park to start van. After coasting to a stop the vehicle did not respond to trying to use gear selector. This changed after sitting for 15…
The car had been operating normally while driving for about 15 minutes when we realized we missed a turn and decided to turn around using a driveway. The car was never switched out of drive. After turning around we started accelerating to cross the two lane road and then all motive power cut out, we lost power…
Other or unspecified
10 complaints · 13%Chrysler says possible diode failure, possible sudden loss of power, possible crash (fatal), but Chrysler has no replacement, says nothing can be done until third quarter 2017. That's unacceptable. I can't drive a deathmobile. My car has not shown symptoms, but that's not the point. My VIN is on recall list. Recall…
On three seperate occasions over the past five months, I have encountered the same issue. While driving between 75-80mph on the highway with 32-44% life on the hybrid battery, the vehicle has shut off the engine. A message comes up on the cluster that I must put the vehicle in park to drive. The accelerator does…
Steering
5 complaints · 6%The van's engine stopped while traveling at 30 MPH on a city street. The AC had been running. The hybrid and engine light came on. The day board stated I needed to put vehicle in park to start van. After coasting to a stop the vehicle did not respond to trying to use gear selector. This changed after sitting for 15…
While driving, vehicle completely lost power/stalled. Power steering lost, all acceleration and power assisted braking. Indicator lights for variety of systems light up. Pull over to side and restart vehicle. Vehicle exhibits "haywire" behavior, with indicators for all systems, including traction control tire…
Brakes
4 complaints · 5%The car had been operating normally while driving for about 15 minutes when we realized we missed a turn and decided to turn around using a driveway. The car was never switched out of drive. After turning around we started accelerating to cross the two lane road and then all motive power cut out, we lost power…
Car was powered on, put in reverse and we began backing down a steep driveway. Part of the way down the motive power cut out, we lost power steering and power brakes and could not operate the gear shifter. We could not get the vehicle to restart on the hill but were able to roll down to the bottom. Once at the bottom…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2017 Chrysler Pacifica Plug-In Hybrid recalls
Hybrid system: hybrid propulsion system
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (bpcm) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed august 1, 2024. Owner notification letters were mailed december 12, 2024. Owners may contact fca US llc customer service at 1-800-853-1403. Fca US llc's number for this recall is 73b. Vehicl
Full defect summary
Chrysler (fca US, llc) is recalling certain 2017-2018 pacifica plug-in hybrid electric (phev) vehicles that received a software update remedy under NHTSA recall number 22v-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "off" position.
Hybrid system: hybrid propulsion system
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (bpcm) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on february 25, 2022. Final owner notification letters were mailed october 6, 2022. Owners may contact fca US llc customer service at 1-800-853-1403. Fca US llc's number for this recall is z11. This rec
Full defect summary
Chrysler (fca US, llc) is recalling certain 2017-2018 pacifica plug-in hybrid electric vehicles (phev). A vehicle fire can occur when parked, even with the ignition in the "off" position.
Electrical: interior/under dash
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Fix: Fca will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. Fca US llc will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicat
Full defect summary
Chrysler (fca US llc) is recalling certain 2017-2020 pacifica plug-in hybrid electric vehicles ("phev"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Hybrid system: hybrid propulsion system
Risk: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Fix: Fca will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began november 15, 2018. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is u94.
Full defect summary
Chrysler (fca US llc) is recalling certain 2017-2018 chrysler pacifica plug-in hybrid electric vehicles (phev). After the vehicle has been operating in phev propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Equipment: labels
Risk: The incorrect tire label may cause customer confusion, potentially resulting in vehicle overloading, increasing the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace tire placard label, free of charge. The recall began july 6, 2017. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is t37.
Full defect summary
Chrysler (fca US llc) is recalling certain 2017 pacifica plug-in hybrid electric vehicles (phev). The tire placard on the affected vehicles incorrectly lists the seating capacity as 6 occupants rather then 7 occupants, with a combined weight of 950lbs rather than 1,100lbs. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 110, "tire selection and rims."
Hybrid system: inverter
Risk: A vehicle that suddenly cannot be driven, increases the risk of a crash.
Fix: Chrysler will notify owners, and dealers will reprogram the powertrain control module, battery pack control module, on board charging module, and pim, free of charge. The pim will be replaced as necessary. The recall began on september 14, 2017. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is t34.
Full defect summary
Chrysler (fca US llc) is recalling certain 2017-2018 pacifica plug-in hybrid electric vehicles (phev). The affected vehicles have diodes in the power inverter module ("pim") that may fail due to an overvoltage condition. If the diodes fail, the vehicle will not move under its own power.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Intermittent loss of electric power steering
Summary
The office of defects investigation (odi) is opening this preliminary evaluation to assess the scope, frequency, and potential safety consequences of alleged defects related to the electric power steering (eps) system in model year (my) 2017â2018 chrysler pacifica vehicles. Odi has received 94 vehicle owner questionnaires (voqs) reporting a condition in which the steering system exhibits a sticking sensation during gradual turns, particularly when the steering wheel is positioned near the 11 o'clock or 1 o'clock position. Complainants allege that during these events, increased steering effort is required to return the wheel to center. In many cases, this is followed by a sudden reactivatio
Loss of motive power due to an internal wiring connector short.
Summary
On july 22, 2022, the office of defects investigation (odi) opened investigation pe22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in model years 2019-2021 chrysler pacifica plug-in hybrid electric vehicles (phev).â on january 17, 2023, fiat chrysler automobiles (fca) issued safety recall (NHTSA recall 23v-010) involving 2017-2023 model years (my) pacifica plug-in hybrid electric vehicles (phev) produced between august 12, 2016, through january 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an une
Ignition-off high voltage battery fire (remedy effectiveness of recall 22v-077)
Summary
On february 11, 2022, fiat chrysler automobiles (fca) issued a safety recall (NHTSA recall 22v-077) on all 2017-2018 pacifica plug-in hybrid electric vehicles (phev) produced between august 12, 2016 through august 7, 2018. The recall addresses ignition âoffâ fires that originate at the high voltage (hv) battery pack assembly. An ignition âoffâ vehicle fire can result in an increased risk of occupant injury, injury to persons outside the vehicle, and property damage, with little to no warning. At the time of the recall filing the root cause of the vehicle fires was unknown and under investigation by fca and suppliers. A software remedy designed to improve thermal event detectability b
Questions about the 2017 Chrysler Pacifica Plug-In Hybrid
- What are the most common problems with the 2017 Chrysler Pacifica Plug-In Hybrid?
- By NHTSA owner complaints: electrical (31 complaints, typically around 16,000 miles); engine (19 complaints, typically around 8,000 miles); hybrid system (19 complaints, typically around 73,000 miles).
- How many recalls does the 2017 Chrysler Pacifica Plug-In Hybrid have?
- 6 recalls listed by NHTSA, the latest from July 18, 2024 (hybrid system). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2017 a bad year for the Chrysler Pacifica Plug-In Hybrid?
- It is the 3rd most complained-about Pacifica Plug-In Hybrid model year since 2000, with 79 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.