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2020 Chrysler Pacifica Plug-In Hybrid Problems and Recalls
Owners filed 58 complaints with NHTSA about the 2020 Chrysler Pacifica Plug-In Hybrid, most often about the electrical (43% of complaints). It is 4th of 9 Pacifica Plug-In Hybrid model years by number of complaints and has 2 recalls.
⚠ Safety advisory1 recall for this car came with a park-outside warning. See below and check your VIN at nhtsa.gov/recalls.
Most common 2020 Chrysler Pacifica Plug-In Hybrid problems
Electrical
25 complaints · 43%The vehicle is an electric and gas hybrid vehicle. While driving the vehicle at highway speeds, the vehicle goes completely dead. There is no power to accelerate, no power steering, reduced braking. This happened in june of 2020 and the vehicle had to be towed to the dealership. The dealership had the vehicle for…
The contact owns a 2020 Chrysler pacifica hybrid. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled. The contact stated that after waiting for approximately 15 minutes, the vehicle failed to restart and was towed to the residence. The contact stated that prior to the failure the…
Engine
22 complaints · 38%The vehicle is an electric and gas hybrid vehicle. While driving the vehicle at highway speeds, the vehicle goes completely dead. There is no power to accelerate, no power steering, reduced braking. This happened in june of 2020 and the vehicle had to be towed to the dealership. The dealership had the vehicle for…
The contact owns a 2020 Chrysler pacifica hybrid. The contact stated while driving 75 MPH, the vehicle stalled. The check engine warning light illuminated intermittently. The vehicle was taken to an auto parts store for a diagnostic test. The employee retrieved dtc: p0a43-00 (drive motor âaâ position sensor…
Transmission
17 complaints · 29%The vehicle is an electric and gas hybrid vehicle. While driving the vehicle at highway speeds, the vehicle goes completely dead. There is no power to accelerate, no power steering, reduced braking. This happened in june of 2020 and the vehicle had to be towed to the dealership. The dealership had the vehicle for…
The contact owned a 2020 Chrysler pacific. The contact stated while entering the vehicle unknown warning lights illuminated, and the contact shut down the vehicle and restarted it. When the contact restarted the vehicle, the contact noticed that the engine was running rough and shut down the vehicle. When the contact…
Fuel system
10 complaints · 17%Other or unspecified
7 complaints · 12%Brakes
6 complaints · 10%Speed control
4 complaints · 7%Seats
4 complaints · 7%
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2020 Chrysler Pacifica Plug-In Hybrid recalls
Hybrid system: hybrid propulsion system
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (bpcm) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed march 6, 2025. Owners may contact fca US llc customer service at 1-800-853-1403. Fca US llc's number for this recall is 72b. This recall is an expansion of NHTSA recall number 22v-077.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2019-2021 pacifica plug-in hybrid electric (phev) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "off" position.
Electrical: interior/under dash
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Fix: Fca will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. Fca US llc will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicat
Full defect summary
Chrysler (fca US llc) is recalling certain 2017-2020 pacifica plug-in hybrid electric vehicles ("phev"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Loss of motive power due to an internal wiring connector short.
Summary
On july 22, 2022, the office of defects investigation (odi) opened investigation pe22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in model years 2019-2021 chrysler pacifica plug-in hybrid electric vehicles (phev).â on january 17, 2023, fiat chrysler automobiles (fca) issued safety recall (NHTSA recall 23v-010) involving 2017-2023 model years (my) pacifica plug-in hybrid electric vehicles (phev) produced between august 12, 2016, through january 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an une
Transmission fault leading to loss of motive power
Summary
On july 22, 2022, the office of defects investigation (odi) opened pe22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain chrysler pacifica vehicles. In a january 17, 2023 letter to NHTSA, fiat chrysler automobiles (fca) submitted recall notice 23v-010 involving a transmission motor wiring defect in 67,118 model year (my) 2017-2023 chrysler pacifica plug-in hybrid electric vehicles (phevs) manufactured from august 12, 2016 through january 9, 2023. Fca determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with fca confirmed this defect
Questions about the 2020 Chrysler Pacifica Plug-In Hybrid
- What are the most common problems with the 2020 Chrysler Pacifica Plug-In Hybrid?
- By NHTSA owner complaints: electrical (25 complaints); engine (22 complaints); transmission (17 complaints).
- How many recalls does the 2020 Chrysler Pacifica Plug-In Hybrid have?
- 2 recalls listed by NHTSA, the latest from July 18, 2024 (hybrid system). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2020 a bad year for the Chrysler Pacifica Plug-In Hybrid?
- It is 4th of 9 Pacifica Plug-In Hybrid model years by number of complaints, with 58 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.