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2015 Mercedes-Benz GLK350 Problems and Recalls
Owners filed 114 complaints with NHTSA about the 2015 Mercedes-Benz GLK350, most often about the air bags (74% of complaints, typically around 41,500 miles). It is 5th of 9 GLK350 model years by number of complaints and has 4 recalls.
Most common 2015 Mercedes-Benz GLK350 problems
Air bags
84 complaints · 74%Half of these problems showed up before 41,500 miles.
Received notification of takata air bag recall in february 2019. Unable to get replacement from dealer. I will have to wait until may 2020 to replace the airbag. We are senior citizens and feel that having to wait over a year and a quarter to make our car safe is unreasonable.
The contact owns a 2015 Mercedes-Benz glk350w2. The contact received notification of NHTSA campaign number: 19v010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact heard a humming noise coming from the air bag compartments on both the front…
Electrical
7 complaints · 6%We were driving on normal freeway speed along interstate 5 south approaching fort tejon towards los angeles when suddenly the dashboard displayed the message " inoperative. Check operator's manual". With this message, the car slowed down and ultimately shut off its power on US. Fortunately, we were able to safely…
The key is not recognized in the electronic ignition switch, the vehicle cannot be started and/or the automatic transmission may go into park at speeds below 6 km/h.
Fuel system
6 complaints · 5%While exiting the hwy the car slow down on its own from about 60 to around 45 without breaking. Inoperative see owner's manual appeared on the dashboard and the car started loosing power. When I tried to accelerate it did would not speed up pass 50. After coming to a traffic light I tried to accelerate and it was very…
Small quantity of spilled liquid causes shutdown of engine and fuel ECM. Over $2200 to repair (replacing fuel pump! And ECM!), but the real issue is the immediate disabling of the vehicle in traffic can easily cause an accident. This could be prevented by a little cover or epoxy or caulk. This module was killed by a…
Speed control
5 complaints · 4%While exiting the hwy the car slow down on its own from about 60 to around 45 without breaking. Inoperative see owner's manual appeared on the dashboard and the car started loosing power. When I tried to accelerate it did would not speed up pass 50. After coming to a traffic light I tried to accelerate and it was very…
Driving 25 MPH around a curve when my car lost control, despite my best attempts my car would not allow me to take control or to break. My car went from 25 MPH to 60 MPH through a two lane traffic street, forcing me to swerve in and out of traffic merely missing six cars and a semi trailer truck, spinning my car…
Steering
5 complaints · 4%The contact owns a 2015 Mercedes-Benz GLK350. The contact stated that the power steering indicator illuminated and malfunctioned. The contact called Mercedes-Benz of palm beach (4000 okeechobee blvd, west palm beach, fl 33409, ([phone]) and was advised to call aaa to have the vehicle towed to their facility even if it…
Transmission
5 complaints · 4%The key is not recognized in the electronic ignition switch, the vehicle cannot be started and/or the automatic transmission may go into park at speeds below 6 km/h.
The contact owns a 2015 Mercedes-Benz GLK350. The contact stated that while attempting to reverse, the gear shifter was in reverse position however, the vehicle failed to respond. The contact then shifted into drive but the vehicle failed to respond. There were no warning lights illuminated. The tow truck driver was…
Stability control
4 complaints · 4%While exiting the hwy the car slow down on its own from about 60 to around 45 without breaking. Inoperative see owner's manual appeared on the dashboard and the car started loosing power. When I tried to accelerate it did would not speed up pass 50. After coming to a traffic light I tried to accelerate and it was very…
For last 2 months and continuing on, the 'esp inoperative' message pops up frequently, even when the weather and road conditions are warm, dry and clear. When it occurs, the car seems to loose acceleration (power) and slows down (rather very quickly on roadway sloping up). Pressing the gas pedal would not speed up the…
Engine
3 complaints · 3%Driving back from vacation last saturday, on the pennsylvania turnpike, our motor shut itself off. My husband was driving, using cruise control, going straight, with the "econ" button turned off. Luckily traffic was light and we were able to coast to a stop off the right side of the freeway without mishap. My husband…
Driving 25 MPH around a curve when my car lost control, despite my best attempts my car would not allow me to take control or to break. My car went from 25 MPH to 60 MPH through a two lane traffic street, forcing me to swerve in and out of traffic merely missing six cars and a semi trailer truck, spinning my car…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2015 Mercedes-Benz GLK350 recalls
Infotainment and connectivity: communication
Risk: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Fix: Mbusa has initiated an over the air (OTA) remote update. Mbusa will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began december 23, 2019. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2019120008.
Full defect summary
Mercedes-benz USA, llc. (mbusa) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (ecall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.NHTSA.gov/odi/rcl/2019/rmisc-19v787-4620.pdf
Air bags: inflator module
Risk: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Fix: Mbusa will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began march 29, 2019. Owners may contact mbusa customer service at 1-800-367-6372.
Full defect summary
Mercedes-benz USA, llc (mbusa) is recalling certain 2014 c250, c300 4matic, c350, c63 amg, e350 4matic coupe, e350 cabrio, e350 coupe, sls amg cabrio, sls amg coupe, 2014-2015 c250 coupe, c350 4matic coupe, c350 coupe, c63 amg coupe, glk 350, glk250 bluetec 4matic, glk350 RWD, 2015-2017 e400 4matic coupe, e400 cabrio, e400 coupe, 2014-2017 e550 cabrio, and 2014-2016 e550 coupe vehicles sold, or ever registered, in the states of al, ca, fl, ga, hi, la, ms, sc, tx, pr, as, gu, the mp, and vi or "zone a." additionally, mbusa is recalling certain 2012-2014 c250, e350 4matic coupe, sls amg cabrio, 2012-2015 c250 coupe, c350 4matic coupe, c350 coupe, c63 amg coupe, 2011 c300, 2011-2014 c300 4matic, c350, c63 amg, e350 cabrio, e350 coupe, sls amg coupe, 2015-2016 e400 4matic coupe, e400 cabrio, e400 coupe, 2011-2016 e550 cabrio, e550 coupe, 2011-2015 glk350 4matic, glk350 RWD, and 2013-2015 glk
Air bags: frontal
Risk: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Fix: Mbusa will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in december 6, 2017. Owners may contact mbusa customer service at 1-877-496-3691.
Full defect summary
Mercedes-benz USA, llc. (mbusa) is recalling these vehicles: 2014-2018 cla250, cla250 4matic, cla45 amg 4matic, 2015-2018 gla250, gla250 4matic, gla45 amg 4matic, c300 4matic, c63s amg, 2012-2014 c250, c350, c300 4matic, e550 4matic, 2013-2014 c63 amg, 2012-2015 c250 coupe, c350 coupe, c63 amg coupe, 2013-2015 c350 4matic coupe, glk250 4matic bluetec, glk350, glk350 4matic, 2016-2017 c350e, c43 amg, 2015 c400 4matic, 2016-2018 c63 amg, glc300, glc300 4matic, 2017-2018 c300 coupe, c300 4matic coupe, c43 amg, c63 amg coupe, c63s amg coupe, c300 cabriolet, c300 4matic cabriolet, c43 amg cabriolet, c63 amg cabriolet, c63s amg cabriolet, glc300 4matic coupe, glc43 amg, glc43 amg coupe, 2014 e350 coupe, e350 4matic coupe, e350 cabriolet, e400 hybrid, 2015-2017 e400 coupe, e400 4matic coupe, e400 cabriolet, 2014-2017 e550 coupe, e550 cabriolet, b250e, 2014-2016 e250 bluetec, e63 amg 4matic wago
Steering
Risk: A loss of steering can increase the risk of a crash.
Fix: Mbusa will notify owners, and dealers will inspect the steering coupling connecting bolt, tightening it as necessary, free of charge. The recall began may 2017. Owners may contact mbusa customer service at 1-800-367-6372.
Full defect summary
Mercedes-benz USA llc. (mbusa) is recalling certain 2013-2014 c250, c300 4matic, glk250 4matic bluetec and glk350 vehicles, 2013 c250 coupe, c350, c350 4matic coupe, c350 coupe and c63 amg coupe vehicles, and 2013-2015 glk350 4matic vehicles. The steering coupling connecting bolt may have been insufficiently tightened, possibly resulting in a loss of steering.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Desiccated air bag inflator rupture
Summary
From 2000 through 2017, takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("psan") propellant -- propellant 2004 and propellant 2004l. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 blomquist report at www.NHTSA.gov/sites/NHTSA.gov/files/documents/expert_report-hrblomquist.pdf.consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substa
Questions about the 2015 Mercedes-Benz GLK350
- What are the most common problems with the 2015 Mercedes-Benz GLK350?
- By NHTSA owner complaints: air bags (84 complaints, typically around 41,500 miles); electrical (7 complaints); fuel system (6 complaints).
- How many recalls does the 2015 Mercedes-Benz GLK350 have?
- 4 recalls listed by NHTSA, the latest from November 1, 2019 (infotainment and connectivity). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2015 a bad year for the Mercedes-Benz GLK350?
- It is 5th of 9 GLK350 model years by number of complaints, with 114 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.