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2011 Volkswagen CC Problems and Recalls
Owners filed 86 complaints with NHTSA about the 2011 Volkswagen CC, most often about the air bags (37% of complaints, typically around 44,000 miles). It is 5th of 10 CC model years by number of complaints and has 4 recalls.
Most common 2011 Volkswagen CC problems
Air bags
32 complaints · 37%Half of these problems showed up before 44,000 miles. Parts named most often: frontal.
I received a notice that my fuel pump was being recalled for safety precautions. I immediately called my local vw dealership and they proceeded to tell me that even though this was a safety issue, the part was not yet available for the dealerships to repair. I have had issues with the car not going when I press on the…
I was notified by vw that my airbag was made by takada and was recalled, needed replacement. But they also told me that vw had no part. It's been dragged on until this day. Please help.
Engine
27 complaints · 31%Half of these problems showed up before 92,000 miles.
On multiple occasions, vehicle failed to start, but displayed a "steering wheel lock defective" alert. When key is removed and replaced in the ignition, it will then start. In addition, the engine is now in need of replacement due to oil running low. The vehicle was maintained on its regular 10,000 mile schedule and…
My 2.0l tsi timing chain tensioner failed causing timing chain to jump timing and damaging other engine parts. I was driving when the engine light and noise came in.
Fuel system
19 complaints · 22%Half of these problems showed up before 99,000 miles. Parts named most often: fuel injection system.
The contact owns a 2011 Volkswagen CC. While driving unknown speeds, the vehicle stalled and the check engine indicator illuminated. The vehicle was towed to eastside Volkswagen (28400 chardon rd, willoughby hills, oh 44092) where it was diagnosed that the positive crankcase ventilation and fuel pump module needed to…
Vehicle keeps misfiring. Check engine light remains on. Epc light comes on periodically after fuel pump was replaced. While driving car jerks and check engine light begins to flash. Lots of wear to tires within a few thousand miles. Breaks must be push on hard to stop. The dealership said the only thing that was wrong…
Steering
13 complaints · 15%Half of these problems showed up before 75,000 miles.
Started the car and the red steering wheel light came on. I have no power steering. Turned the car off, restarted and power steering was active and red light was off but the effort to turn was lighter than normal. The next time we started the car we had no power steering again. This is very dangerous, when it does…
On multiple occasions, vehicle failed to start, but displayed a "steering wheel lock defective" alert. When key is removed and replaced in the ignition, it will then start. In addition, the engine is now in need of replacement due to oil running low. The vehicle was maintained on its regular 10,000 mile schedule and…
Electrical
7 complaints · 8%While driving my steering wheel controls stopped functioning to include my horn, airbag, esp, and traction control. After researching the web I found this is a common issue on all vw models and occurs around 40,000 miles. Apparently the vw clockspring in the steering column assembly has a design flaw, and there is no…
Vehicle keeps misfiring. Check engine light remains on. Epc light comes on periodically after fuel pump was replaced. While driving car jerks and check engine light begins to flash. Lots of wear to tires within a few thousand miles. Breaks must be push on hard to stop. The dealership said the only thing that was wrong…
Other or unspecified
7 complaints · 8%For no apparent reason, steering clock spring ceased function, resulting in the loss of steering wheel controls, but more importantly, the horn and driver's side airbag. Upon internet search, this is a very common problem, starting at 50,000 miles.
My car shut down while I was driving the car had fuel and wasn't able to register there was fuel in the car and was told it was the throttle body and that my converter went bad. It had all the signs of a fuel component problem. I am told the converter and throttle body damage can be directly from the fuel pump issues.
Transmission
6 complaints · 7%Half of these problems showed up before 83,500 miles.
Driving along push gas no responds car lights come on car not in gear. On highway no photos but the 08 & 09 were recalled for the same reason.
Went into parking lot and cranked vehicle and selected reverse. The vehicle would not reverse. Shut vehicle off, started again, and pushed accelerator harder. The vehicle moved, but would only accelerate to about 30-40 MPH. Drove car to the dealership where I purchased it. They stated that the vehicle was in safe…
Stability control
3 complaints · 4%Driving at 65 MPH suddenly the steering wheel system was blocked. Become very hard to move the steering wheel & also very noise when I was trying to move it. The car was took to dealer and they said. That the steering gear box failed. Later on the customer service free phone line of vw said that was a quality issue.…
While driving my steering wheel controls stopped functioning to include my horn, airbag, esp, and traction control. After researching the web I found this is a common issue on all vw models and occurs around 40,000 miles. Apparently the vw clockspring in the steering column assembly has a design flaw, and there is no…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2011 Volkswagen CC recalls
Air bags: inflator module
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began march 16, 2018. Owners may contact volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69q9. Note: this recall partially supersedes recall 16v-078.
Full defect summary
Volkswagen group of america, inc. (volkswagen) is recalling certain 2009-2014 volkswagen cc, 2010-2014 golf, 2010-2014 eos, 2007-2010 passat sedan and wagon, and 2012-2014 passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Fuel system: fuel pump
Risk: If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Fix: Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began june 26, 2018. Owners may contact volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20ae.
Full defect summary
Volkswagen group of america, inc. (volkswagen) is recalling certain 2009-2016 volkswagen cc, 2006-2010 passat and passat wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Air bags: inflator module
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on april 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact volkswagen customer service at 1-800-893-5298. Audi owners may contact audi customer service at 1-800-253-2834.
Full defect summary
Volkswagen group of america, inc. (volkswagen) is recalling certain model year 2010-2014 golf, 2007-2010 passat sedans and wagon, 2012-2014 passat sedan and eos, 2009-2014 cc, 2009-2012 audi q5, 2010-2012 s5 cabriolet and 2010-2012 audi a5 cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Air bags: frontal
Risk: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Fix: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on january 15, 2016. Owners may contact volkswagen customer service at 1-800-822-8987.
Full defect summary
Volkswagen group of america, inc. (volkswagen) is recalling certain model year 2010-2014 volkswagen cc, and passat, 2010-2013 eos, 2011-2014 golf, gti, jetta, and tiguan, and 2012-2014 jetta sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Air bag clockspring failure
Summary
In august 2015, volkswagen group of america, inc. (volkswagen) launched safety recall 15v-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 model year (my) cc, passat, eos, golf, gti, tiguan, jetta and jetta sportwagen models.contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.the loss of the electrical connection to the front driver air bag will result in i
Air bag clockspring failure
Summary
In august 2015, volkswagen group of america, inc. (volkswagen) launched safety recall 15v-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 model year (my) cc, passat, eos, golf, gti, tiguan, jetta and jetta sportwagen models.contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.the loss of the electrical connection to the front driver air bag will result in i
Air bag clockspring failure
Summary
The office of defects investigation (odi) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (sccm) failures in model year (my) 2012 volkswagen passat and cc models.the sccm is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.complainants alleged that that the clock spring failed while driving and without warning.when the sccm fails electrically, an air bag warning light is illuminated on the dash of the vehicle.if a vehicle with a failed sccm were to be invo
Questions about the 2011 Volkswagen CC
- What are the most common problems with the 2011 Volkswagen CC?
- By NHTSA owner complaints: air bags (32 complaints, typically around 44,000 miles); engine (27 complaints, typically around 92,000 miles); fuel system (19 complaints, typically around 99,000 miles).
- How many recalls does the 2011 Volkswagen CC have?
- 4 recalls listed by NHTSA, the latest from March 6, 2018 (air bags). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2011 a bad year for the Volkswagen CC?
- It is 5th of 10 CC model years by number of complaints, with 86 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.