KnownCarProblems2017 Dodge Journey Problems and Recalls
Owners filed 199 complaints with NHTSA about the 2017 Dodge Journey, most often about the electrical (30% of complaints, typically around 36,000 miles). It is 9th of 14 Journey model years by number of complaints and has 2 recalls.
Most common 2017 Dodge Journey problems
Electrical
59 complaints · 30%Half of these problems showed up before 36,000 miles. Parts named most often: horn.
There bag light has come on at about 35,000 miles and has not went off. The A/C and heat keeps coming on whenever it wants no matter how many times I turn it off I have went up to Dodge multiple times and nothing has happened as I am over the 30,000 miles and to be charged 200 just to see what the problem is and then…
The contact owns a 2017 Dodge Journey gt. Stated 500 miles out of 36,000 mile warranty the airbag light came on. When checked by a mechanic it had the following error code, b1c29, left side seat thorax squib 1 circuit open. Chrysler is refusing to repair as a safety issue. The light first appeared intermittently upon…
Engine
45 complaints · 23%Half of these problems showed up before 49,000 miles.
The contact owns a 2017 Dodge Journey. The contact stated that the vehicle failed to start and the transmission temperature gauge indicated that it was too hot to start. The contact stated that it could take ten to thirty minutes for the vehicle to cool down. The contact stated that the failure occurred five times…
First it was all the lights on my dashboard would stay on. My usb and charging ports would go out. Every once in while my digital speedometer would randomly start doubling my speed. I took it in to the dealership. They apparently replaced the part needed. That seemed to fix that problem at least for now. But now the…
Transmission
32 complaints · 16%Half of these problems showed up before 29,500 miles. Parts named most often: driveline.
This is a follow-up to 11244334 and 11243797. For background, the 2017 Journey began stalling intermittently and not throwing a code (starting at about 23,500 miles). The stalling occurred during all driving conditions and speeds. The dealership could not reproduce the event and told me to drive until it throws a…
This is a continuation of 11243797. For background, the 2017 doge Journey has been stalling intermittently starting at 23,000 miles most of the time not throwing a code. The dealership couldn't recreate the problem and without a code could not fix without a code. We endured 7,000 miles and 100's of stalls (stop and go…
Air bags
30 complaints · 15%Half of these problems showed up before 38,500 miles. Parts named most often: srs malfunction warning lamp/light.
One month after purchasing the 2017 Dodge Journey the airbag light came on while driving the vehicle. Took the vehicle to a certified Dodge dealer and they informed US that the airbag wireing harness located under the drivers front seat was faulty. The told US the airvagwireing harness is not covered under any…
The contact owns a 2017 Dodge Journey. The contact stated that the air bag warning indicator was illuminated. The vehicle was taken to bergeron auto chrysler Dodge jeep ram (located at 3525 veterans memorial blvd, metairie, la 70002, ([phone]), but was not diagnosed or repaired. The manufacturer was informed of the…
Other or unspecified
25 complaints · 13%Half of these problems showed up before 48,500 miles.
Body control model was faulty and made lights flickering witch makes it hard to see at night took it in to dealer they said nothing was wrong about little less than a year later I took it back ib because it became more frequent then they said yeah its definitely flickering and said the BCM was faulty and needed to be…
The ABS light and the traction control lights have been on my car continuously. At first they would come on intermittently during a ride and then stay on. But now, they are on during almost every ride during startup.
Seats
21 complaints · 11%Half of these problems showed up before 74,000 miles. Parts named most often: front assembly.
The contact owns a 2017 Dodge Journey. The contact stated that after entering the vehicle, she observed that the driver's side seat headrest had detached from the seat, potentially compromising safety in the event of a collision. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not…
We were driving my car last night and all of a sudden there was a big pop sound and my husband got hit in the back of the head with the headrest. I guess what had happened was the headrest deployed out of the blue for no reason.
Speed control
19 complaints · 10%Half of these problems showed up before 24,500 miles. Parts named most often: cruise control.
Cruise control sticks when using it on the highway and I have to press the cancel button multiple times to take it off while other times the cruise control won't work at all.
I just became aware that a recall was made for my vehicle, a 2017 Dodge Journey. Last year I had an accident in norristown, pa after my car failed to stop or slow down while attempting to turn left with cruise control activated on a city street. My vehicle went up a hill, over a couple of fences, before stopping…
Brakes
16 complaints · 8%Half of these problems showed up before 30,000 miles. Parts named most often: antilock.
Just left my drive way not from from it about to turn on another road when my car steering went out the dash was froze and when I went to use the brakes I couldn't. I was glad I was only going 13mph and didn't have to turn and no one was around me. My kids were in the car with me we rolled to a slow stop. I then…
This is a follow-up to 11244334 and 11243797. For background, the 2017 Journey began stalling intermittently and not throwing a code (starting at about 23,500 miles). The stalling occurred during all driving conditions and speeds. The dealership could not reproduce the event and told me to drive until it throws a…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2017 Dodge Journey recalls
Lights: exterior lighting
Risk: A dim reflector may reduce the visibility of the vehicle to other drivers, increasing the risk of a crash.
Fix: Dealers will replace the headlamp assemblies, free of charge. Owner notification letters were mailed february 16, 2023. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, llc's number for this recall is z99.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2017-2018 dodge journey vehicles. The amber side reflex reflector assembled into the headlamp may not reflect brightly enough. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, "lamps, reflective devices, and associated equipment."
Electrical: software
Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Fix: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began june 4, 2018. Owners may contact chrysler customer service at 1-800-853-1403. Note: owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Full defect summary
Chrysler (fca US llc) is recalling certain 2014-2018 dodge journey, charger and durango, ram 2500, 3500, 3500 cab chassis (more than 10,000lb), 4500 cab chassis and 5500 cab chassis, jeep cherokee and grand cherokee and chrysler 300, 2014-2019 ram 1500, 2015-2018 dodge challenger, 2015-2017 chrysler 200, 2016-2018 ram 3500 cab chassis (less than 10,000 lb), 2017-2018 chrysler pacifica and 2018 jeep wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Vehicle entrapment
Summary
The office of defects investigation (odi) opened pe23-008 on may 1, 2023 to investigate an incident involving a 2009 dodge journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, odi collected information from the manufacturer and involved parties to confirm or refute the defect allegation. Odi has determined that additional reports of vehicle entrapment exist for other model year dodge journey vehicles. Odi continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. Odi also continues to explore other potential causes for door lock malfunction. Odi has determined that an upgrade to
Back up camera failure
Summary
On february 27, 2024, the office of defects investigation (odi) opened this preliminary evaluation (pe) to investigate complaints alleging a loss of back up camera function in model year (my) 2018 through 2020 dodge journey vehicles.â complainants reported experiencing black screens, upside down images, flashing images, or blurred images. â a back up camera that does not display correctly increases the likelihood of a crash or injury. Analysis of warranty data provided in response to odiâs information request letter demonstrated a pattern of elevated warranty claims in subject vehicles built in calendar years (cy) 2019 and 2020.â the rate of camera related warranty repairs for models built
Active head rest inadvertent deployment
Summary
The office of defects investigation (odi) opened pe19014 on september 9, 2019, to investigate 128 consumer complaints alleging that the active head rest (ahr) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (my) 2014 jeep grand cherokee and dodge durango vehicles.when odi opened the investigation, odi was aware of thirteen alleged injuries.a small number of early warning reports identified driver and/or passenger front seat ahr inadvertent deployments without a rear impact event.reported safety consequences resulting from the ahr deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of
Questions about the 2017 Dodge Journey
- What are the most common problems with the 2017 Dodge Journey?
- By NHTSA owner complaints: electrical (59 complaints, typically around 36,000 miles); engine (45 complaints, typically around 49,000 miles); transmission (32 complaints, typically around 29,500 miles).
- How many recalls does the 2017 Dodge Journey have?
- 2 recalls listed by NHTSA, the latest from September 29, 2022 (lights). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2017 a bad year for the Dodge Journey?
- It is 9th of 14 Journey model years by number of complaints, with 199 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.