KnownCarProblems2020 Ram Promaster Problems and Recalls
Owners filed 42 complaints with NHTSA about the 2020 Ram Promaster, most often about the backup camera (26% of complaints, typically around 67,500 miles). It is 8th of 13 Promaster model years by number of complaints and has 5 recalls.
Most common 2020 Ram Promaster problems
Backup camera
11 complaints · 26%Half of these problems showed up before 67,500 miles. Parts named most often: rearview system braking, warnings, sensing system.
The contact owns a 2020 Ram Promaster 2500. The contact stated that while reversing, the rear-view camera screen displayed a pixelated image. In addition, the contact stated that occasionally the rear-view camera screen displayed a white screen. The contact stated that the vehicle was purchased for redesigning into an…
The contact owns a 2020 Ram Promaster. The contact received notification of NHTSA campaign number: 25v552000(back over prevention); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer…
Transmission
10 complaints · 24%The contact owns a 2020 Ram 1500 Promaster. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted. No warning lights were illuminated. The vehicle then returned to normal functionality. The local dealer was not contacted. The contact attempted a hard reset on the vehicle.…
The contact owns a 2020 Ram Promaster 1500. The contact received notification of NHTSA campaign number: 23v301000 (power train). However, the dealer refused to replace the transmission. The dealer informed the contact that replacing the transmission was not included in the remedy. The contact stated that the failure…
Other or unspecified
9 complaints · 21%While driving using the bluetooth hands free option for phone calls and navigation the vehicle will intermittently disconnect forcing you to press a series of options to remake the connection which takes your eyes off the road and causes a dangerous condition. The dealer service center states that is the way the…
Engine
9 complaints · 21%Half of these problems showed up before 69,500 miles.
The contact owns a 2020 Ram Promaster 2500. The contact stated that while reversing, the rear-view camera screen displayed a pixelated image. In addition, the contact stated that occasionally the rear-view camera screen displayed a white screen. The contact stated that the vehicle was purchased for redesigning into an…
The contact owns a 2020 Ram Promaster 3500. The contact received notifications of NHTSA campaign numbers: 25v552000 (back over prevention) and 25v720000 (engine and engine cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount…
Electrical
8 complaints · 19%Visibility and wipers
4 complaints · 10%Steering
3 complaints · 7%
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2020 Ram Promaster recalls
Equipment Adaptive/Mobility
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Rollx will work with q'straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed february 5, 2026. Owners may contact rollx's customer service at 1-800-956-6668.
Full defect summary
Rollx vans (rollx) is recalling certain gmc yukon, sierra, chevrolet express 2500, ford transit, e-250, toyota sienna, sienna hybrid, honda odyssey, chrysler town and country, voyager, pacifica, dodge grand caravan, and ram promaster vehicles equipped with qrt-deluxe and qrt-max wheelchair restraints. Please refer to rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Engine: radiator assembly
Risk: Electrical circuits that overheat increase the risk of a fire.
Fix: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed december 11, 2025. Some owner notification letters were mailed beginning december 11, 2025. Additional owner notification letters were mailed in january, march, and june 2026. Remaining owner notification letters are expected to be mailed july 2026. Owners may contact chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67c, b
Full defect summary
Chrysler (fca US, llc) is recalling certain 2018-2026 ram promaster vehicles. The electrical circuit for the radiator fan may overheat.
Backup camera: camera
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning september 30, 2025. A second notice will be sent once the final remedy is available, anticipated july 2026. Owners may contact chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59c.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2019-2021 ram promaster and 2019-2020 dodge journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rear visibility.
Transmission: park pawl
Risk: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
Fix: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed june 22, 2023. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, llc's number for this recall is 44a.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2019-2021 ram promaster vehicles equipped with a 62te transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Air bags
Risk: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Fix: Fca US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began july 16, 2020. Owners may contact fca US customer service at 1-800-853-1403. Fca US's number for this recall is w52.
Full defect summary
Chrysler (fca US llc) is recalling certain 2020 ram promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
Questions about the 2020 Ram Promaster
- What are the most common problems with the 2020 Ram Promaster?
- By NHTSA owner complaints: backup camera (11 complaints, typically around 67,500 miles); transmission (10 complaints); other or unspecified (9 complaints).
- How many recalls does the 2020 Ram Promaster have?
- 5 recalls listed by NHTSA, the latest from December 17, 2025 (equipment Adaptive/Mobility). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2020 a bad year for the Ram Promaster?
- It is 8th of 13 Promaster model years by number of complaints, with 42 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.