KnownCarProblems2021 Ram Promaster Problems and Recalls
Owners filed 111 complaints with NHTSA about the 2021 Ram Promaster, most often about the backup camera (22% of complaints, typically around 37,000 miles). It is the most complained-about Promaster model year since 2000 and has 8 recalls.
Most common 2021 Ram Promaster problems
Backup camera
24 complaints · 22%Half of these problems showed up before 37,000 miles. Parts named most often: warnings, rearview system braking.
The contact owns a 2021 Ram Promaster 3500. The contact stated that while in reverse(r), the rearview camera was inoperable, with the message "backup camera not available" displayed. The contact stated that the failure had rendered the back over prevention safety system inoperable, depriving the driver of crucial rear…
The contact owns a 2022 thor scope rv built on a 2021 Ram Promaster 1500 chassis. The contact received notification of NHTSA campaign number: 25v552000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable. The contact stated…
Other or unspecified
21 complaints · 19%Electrical
19 complaints · 17%Parts named most often: instrument panel, alternator/generator/regulator.
The contact owns a 2022 jayco entegra hauled by a 2021 Ram Promaster 3500. The contact initially heard an alarm sound coming from inside the rv. Upon opening the rv door, heavy, white smoke filled the entire rv. The fire department was called to the scene where they discovered the source of the smoke coming from the…
The contact owns a 2021 Ram Promaster 3500. The contact stated that the screen display was black and the back-over prevention camera was inoperable. Additionally, the speedometer was blinking and causing a distraction. The radio and hands-free calling were inoperable. The contact received notification of NHTSA…
Driver assistance
14 complaints · 13%Parts named most often: blind spot detection.
Engine
13 complaints · 12%Half of these problems showed up before 64,000 miles.
The contact owns a 2021 Ram Promaster 3500. The contact received notification of NHTSA campaign number: 25v552000 (back over prevention). The contact stated that the camera had stopped operating in 2024. Additionally, the contact had stopped driving the vehicle due to a recent recall letter received for NHTSA campaign…
The contact owned a 2021 Ram 3500 Promaster. The contact stated one of his employees was driving at 40 MPH, when a burning odor was emitted from the vehicle. Smoke was emitting from under the hood and entered the vehicle through the A/C vents. The driver exited the vehicle. The driver did not sustain any injuries.…
Transmission
13 complaints · 12%Parts named most often: automatic transmission.
The contact owns a 2021 jayco swift rv built on a 2021 Ram Promaster 3500 chassis. The contact stated that while driving downhill at an undisclosed speed, the transmission failed to shift out of low gear, and the rpms were significantly high. The vehicle was taken to the dealer, where it was determined that the…
Wheels and tires
9 complaints · 8%The contact owns a 2021 Ram Promaster 1500 equipped with nexen tires, tire line: rodian ct8, tire size: p225/75/r16, dot number: [VIN]. The contact stated that while driving at 65 MPH, the passengerâs side rear tire experienced tread separation. The contact was able to replace the tire with the spare. While driving…
Brakes
8 complaints · 7%
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2021 Ram Promaster recalls
Equipment Adaptive/Mobility
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Rollx will work with q'straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed february 5, 2026. Owners may contact rollx's customer service at 1-800-956-6668.
Full defect summary
Rollx vans (rollx) is recalling certain gmc yukon, sierra, chevrolet express 2500, ford transit, e-250, toyota sienna, sienna hybrid, honda odyssey, chrysler town and country, voyager, pacifica, dodge grand caravan, and ram promaster vehicles equipped with qrt-deluxe and qrt-max wheelchair restraints. Please refer to rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Engine: radiator assembly
Risk: Electrical circuits that overheat increase the risk of a fire.
Fix: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed december 11, 2025. Some owner notification letters were mailed beginning december 11, 2025. Additional owner notification letters were mailed in january, march, and june 2026. Remaining owner notification letters are expected to be mailed july 2026. Owners may contact chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67c, b
Full defect summary
Chrysler (fca US, llc) is recalling certain 2018-2026 ram promaster vehicles. The electrical circuit for the radiator fan may overheat.
Backup camera: camera
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning september 30, 2025. A second notice will be sent once the final remedy is available, anticipated july 2026. Owners may contact chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59c.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2019-2021 ram promaster and 2019-2020 dodge journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rear visibility.
Body and structure: door
Risk: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Fix: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed august 1, 2024. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, llc's number for this recall is 53b.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2021-2024 ram promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard numbers 214, "side impact protection" and 110, "tire selection and rims."
Stability control: electronic stability control (esc)
Risk: Driving with an inoperative electronic stability control system can increase the risk of a crash.
Fix: Dealers will tighten the ground nut assembly, free of charge. All affected vehicles have been remedied. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, llc's number for this recall is 43b.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2021 ram promaster vehicles. An insecure ground connection may cause the electronic stability control (ESC) to be inoperative. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 126, "electronic stability control systems."
Lights: exterior lighting
Risk: An inoperative left turn signal may not notify other drivers of a turning vehicle, and an inoperative left taillight can reduce the vehicle's visibility to other drivers. Both scenarios can increase the risk of a crash.
Fix: Dealers will inspect and replace the harness, as necessary free of charge. Owner notification letters were mailed february 20, 2025. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, llc's number for this recall is 21b.
Full defect summary
Chrysler (fca US, llc) (stellantis) is recalling certain 2021-2022 ram promaster vehicles. The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, "lamps, reflective devices, and associated equipment."
Transmission: park pawl
Risk: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
Fix: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed june 22, 2023. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, llc's number for this recall is 44a.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2019-2021 ram promaster vehicles equipped with a 62te transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Seat belts: retractor
Risk: An unsecured child restraint system can increase the risk of injury during a crash.
Fix: Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed october 28, 2021. Owners may contact fca US llc customer service at 1-800-853- 1403. Fca US llc's number for this recall is y61.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2021 ram promaster city and ram promaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, "occupant crash protection."
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
Questions about the 2021 Ram Promaster
- What are the most common problems with the 2021 Ram Promaster?
- By NHTSA owner complaints: backup camera (24 complaints, typically around 37,000 miles); other or unspecified (21 complaints); electrical (19 complaints).
- How many recalls does the 2021 Ram Promaster have?
- 8 recalls listed by NHTSA, the latest from December 17, 2025 (equipment Adaptive/Mobility). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2021 a bad year for the Ram Promaster?
- It is the most complained-about Promaster model year since 2000, with 111 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.