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2011 Jeep Grand Cherokee Problems and Recalls
Owners filed 1,640 complaints with NHTSA about the 2011 Jeep Grand Cherokee, most often about the electrical (48% of complaints, typically around 62,500 miles). It is 4th of 27 Grand Cherokee model years by number of complaints and has 6 recalls.
Most common 2011 Jeep Grand Cherokee problems
Electrical
780 complaints · 48%Half of these problems showed up before 62,500 miles. Parts named most often: alternator/generator/regulator, ignition, wiring, instrument cluster/panel.
This issue has to do with the totally integrated power module (tipm) used in Jeep and other makes. This part is responsible for a lot of the power switching/modulation/distribution, and communications with other systems in the electrical system. There are numerous complaints online regarding this part that is on…
I tried to start my Jeep Grand Cherokee 2011 with the push start and it turned over but would not crank. I finally got it crank after several tries and waiting five minutes. I have since experienced intermittent problems starting my Jeep each morning or after it sits for more than four hours. In the past week I have…
Engine
358 complaints · 22%Half of these problems showed up before 67,000 miles. Parts named most often: cooling system.
Tried to start the Jeep in the morning and it would crank but not turn over and start. Called the Jeep dealership and had it towed in. After they checked it they said a tipm unit went bad and may take days to months to get a new one and would cost $1300. The vehicle is under 3 years old and I found several hundred…
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the tipm module malfunctioned, causing the vehicle not to start. The contact took the vehicle to the dealer to have the part replaced. The dealer stated the part was on back order. The failure mileage was 65,000.
Brakes
330 complaints · 20%Half of these problems showed up before 60,000 miles. Parts named most often: foundation components, power assist.
As I was driving less than a mile to work on a very cold new jersey morning my brakes felt unusually hard and high. As I pulled into the school parking lot, where I work, I stepped on the brakes to slow down on the decline of the road and they would not go down, they went down only about a centimeter or two, and I…
Got a recall letter and took it to my Jeep dealership to get it fixed. The dealership said we do not have the parts and it could be months before they do.
Fuel system
283 complaints · 17%Half of these problems showed up before 65,000 miles. Parts named most often: delivery.
My 2011 Jeep gc has been experiencing starting issues for the last few months which I attributed to some form of fuel delivery issue. After putting in a higher octane gas and fuel cleaner I thought I had remedied the issue. However, recently the start up issue became so prevalent so I had to take my vehicle to the…
Vehicle power shuts down while driving at highway speed, in any and all driving conditions. No power steering, no power brakes, no power, nothing. There is no warning when power goes out. Driver can be stranded in middle of freeway, or off-ramp, or busy intersection. Extremely dangerous. Worse than gm issue. Vehicle…
Other or unspecified
134 complaints · 8%Half of these problems showed up before 92,000 miles.
On 8/12/16 I got my vehicle back from the dealership after it shut off 2weeks prior while driving and did not start again. It was then diagnosed that the starter was burnt. Keep in mind now I've been experiencing hard start and stalling issues since june 2012. Got a new starter for almost $500 and that seems to…
Vehicle has shut off while driving a number of times. Two incidents were while I was sitting idle at a stop light. Two other incidents happened while in motion, slowing down, approaching a stop light or stop sign. There is a recall for a fuel pump relay describing similar situations but my VIN shows no such recall.
Transmission
90 complaints · 6%Half of these problems showed up before 64,000 miles. Parts named most often: automatic transmission, transfer case (4-wheel drive).
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 30 MPH, the vehicle stalled. The vehicle would not exceed 30 MPH with the accelerator pedal all the way to the floorboard. The warning lights were illuminated on the instrument panel. The contact was able to drive the vehicle to the dealer to be…
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the entire drive train needed to be replaced. The contact also stated that the gear was in drive position, but began to reverse while the gear was still in the drive position. The vehicle was constantly stuck in eco mode. The vehicle was taken to a…
Steering
86 complaints · 5%Half of these problems showed up before 79,000 miles. Parts named most often: column.
Upon exiting freeway on 2/05/14 car stalled without warning, making it difficult to steer because loss of power and brakes not fully functional I almost ran into street divider, I was able to steer to the side of the road, where I attempted to restart the vehicle. Vehicle did start and seemed fine afterwards. It…
On multiple occasions, our 2011 Jeep Grand Cherokee overland 5.7l engine stalls while braking and trying to turn corners. Recall p54 to replace fuel pump relay to correct this issue was done in november 2015, but the issue has continued. Most recently occurred sept 8th, 11th and now today the 14th. Had vehicle in for…
Air bags
60 complaints · 4%Half of these problems showed up before 56,500 miles.
On 10/18/13 I was traveling 40 MPH on a main road and an f-250 pulled out into oncoming traffic from being stopped on a side road and we collided. Both our vehicles had to be towed away. I hit his driver side area and my whole front end was smashed, bumper torn off, fluid leaking from the car. It was not drivable. I…
I was in a traffic accident and the air bags and SRS system did not deploy. I was hit on the driver front door and driver front fender. Force was great enough to push me into another direction, up a curb and into property and eventually stopping at a tree. The driver door was was unable to open, and front end was…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2011 Jeep Grand Cherokee recalls
Electrical: electrical system
Risk: A vehicle stall increases the risk of a crash.
Fix: Chrysler (fca US llc) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning december 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on december 10, 2020. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is v62.
Full defect summary
Chrysler (fca US llc) is recalling certain 2011-2013 dodge durango and jeep grand cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA recall 14v530 or 15v115. The fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning.
Brakes: service brakes
Risk: If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Fix: Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began november10, 2017. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is t59.
Full defect summary
Chrysler (fca US llc) is recalling certain 2011-2014 dodge durango and jeep grand cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
Lights: interior lighting
Risk: The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Fix: Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on july 28, 2016. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is r71.
Full defect summary
Chrysler (fca US llc) is recalling certain model year 2011-2013 dodge durango and jeep grand cherokee vehicles manufactured december 3, 2009, to september 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
Electrical: electrical system
Risk: A vehicle stall increases the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the tipm, free of charge. The recall began december 19, 2014. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is p54. Note: this recall has been superseded by recall 19v813.
Full defect summary
Chrysler group llc (chrysler) is recalling certain model year 2011 dodge durango and jeep grand cherokee vehicles manufactured january 5, 2010, to july 20, 2011, and equipped with either a 3.6l or 5.7l engine. In the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning.
Electrical: wiring
Risk: If the vanity lamp wiring shorts, there is an increased risk of fire.
Fix: Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is p36.
Full defect summary
Chrysler group llc (chrysler) is recalling certain model year 2011-2014 dodge durango and jeep grand cherokee vehicles manufactured january 5, 2010, through december 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
Brakes: service brakes
Risk: The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Fix: Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on may 30, 2014. Owners may contact chrysler at 1-800-853-1403. Chrysler's recall campaign number is p14.
Full defect summary
Chrysler group llc (chrysler) is recalling certain model year 2011-2014 jeep grand cherokee and dodge durango vehicles manufactured from january 5, 2010, through september 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
Desiccated air bag inflator rupture
Summary
From 2000 through 2017, takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("psan") propellant -- propellant 2004 and propellant 2004l. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 blomquist report at www.NHTSA.gov/sites/NHTSA.gov/files/documents/expert_report-hrblomquist.pdf.consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substa
Active head rest inadvertent deployment
Summary
The office of defects investigation (odi) opened pe19014 on september 9, 2019, to investigate 128 consumer complaints alleging that the active head rest (ahr) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (my) 2014 jeep grand cherokee and dodge durango vehicles.when odi opened the investigation, odi was aware of thirteen alleged injuries.a small number of early warning reports identified driver and/or passenger front seat ahr inadvertent deployments without a rear impact event.reported safety consequences resulting from the ahr deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of
Post 14v-391 headliner fires
Summary
In response to this investigation, fiat chrysler automobiles (fca) is conducting a recall to address headliner fires that occur post 14v-391.on december 22, 2015 fca notified the office of defects investigation (odi) of safety recall 15v-879 to remedy potential headliner fires occurring in 389,252 model year (my) 2011-2013 dodge durango and jeep grand cherokee vehicles manufactured from december 3, 2009 to september 1, 2012.note this recall, which was scoped based on vehicle design level and field events, does not include all my 2013 or any my 2014 durango and grand cherokee vehicles; odi and fca will continue to monitor the field experience for this population.odi opened this investigation
Totally integrated power module failure
Summary
In a letter dated august 21, 2014, the center for auto safety (cas) petitioned the national highway traffic safety administration (NHTSA) to initiate a defect investigation of alleged failures associated with the totally integrated power module (tipm) installed in chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that tipm defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On september 25, 2014, the office of defects investigation (odi) opened dp14-004 to evaluate the petition for a grant or deny decision. Odi analyzed complaint data provided by cas as
Headliner fires
Summary
On july 1st, 2014 chrysler group llc (chrysler) notified the office of defects investigation (odi) that it would conduct a safety recall to remedy a wiring-related fire hazard on the headliner of approximately 661,888 model year (my) 2011-2014 jeep grand cherokee and dodge durango vehicles manufactured between january 5, 2010 and december 11, 2013 (see NHTSA safety recall 14v-391), with notifications to begin in august 2014. According to chrysler, the fire is caused by an electrical short in the vanity lamp wiring for either one of the sun visors mounted on the vehicle. The sun visors are mounted to the roof of the vehicle through the headliner with three metal screws. It is possible for the
Headliner fires
Summary
The office of defects investigation (odi) has identified 5 reports of vehicle headliners catching fire at the front of the vehicle near the sun visors on jeep grand cherokees.customers reported a range of fire conditions ranging from minor overheating to an open flame at the headliner and/or sun visor material while driving the vehicle. In some reports the fire spread to the front seats and/or door panels of the vehicle.in one report, the sunroof was damaged causing the glass to shatter.the cause of these fires is an electrical short in the vanity lighting wiring circuit that is routed to either one of the sun visors.the sun visors are mounted to the roof of the vehicle through the headliner
Questions about the 2011 Jeep Grand Cherokee
- What are the most common problems with the 2011 Jeep Grand Cherokee?
- By NHTSA owner complaints: electrical (780 complaints, typically around 62,500 miles); engine (358 complaints, typically around 67,000 miles); brakes (330 complaints, typically around 60,000 miles).
- How many recalls does the 2011 Jeep Grand Cherokee have?
- 6 recalls listed by NHTSA, the latest from November 14, 2019 (electrical). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2011 a bad year for the Jeep Grand Cherokee?
- It is 4th of 27 Grand Cherokee model years by number of complaints, with 1,640 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.