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2017 Jeep Grand Cherokee Problems and Recalls
Owners filed 364 complaints with NHTSA about the 2017 Jeep Grand Cherokee, most often about the engine (30% of complaints, typically around 37,500 miles). It is 19th of 27 Grand Cherokee model years by number of complaints and has 5 recalls.
Most common 2017 Jeep Grand Cherokee problems
Engine
108 complaints · 30%Half of these problems showed up before 37,500 miles. Parts named most often: exhaust system.
I was stopped at a stop light on a busy 4 lane highway when my 2017 Jeep Grand Cherokee stalled and would not re-start. The engine light came on, I could not push the break pedal in. I called u-connect roadside and they sent a tow truck.
The contact owns a 2017 Jeep Grand Cherokee. The contact stated while pulling into her driveway, the vehicle was unable to be shifted into park. The contact stated she noticed the check engine light was illuminated. The contact stated that the instrument panel showed that the vehicle was in drive not in the selected…
Transmission
88 complaints · 24%Half of these problems showed up before 45,000 miles. Parts named most often: transfer case (4-wheel drive).
Vehicle transmission locked up in the middle of a parking lot could not move the car forward or backward nor could I move the gear shifter from drive to park or neutral... I was also unable to get the vehicle to shut off which in itself could be a safety issue if I was in my garage. The vehicle needed to be towed back…
Sitting in my driveway waiting for my daughter, vehicle was in park on a very, very small incline - almost flat. Within a minute of sitting there, it started to coast/move backwards. I had to put my foot on the brake to stop it from going onto the road.
Electrical
87 complaints · 24%Half of these problems showed up before 33,500 miles. Parts named most often: ignition, horn.
I bought a 2017 jgc limited 2 weeks ago. It has 31,500 miles. This weekend, the 'service shifter' warning came on, the engine would not start, the ignition stayed on and would not turn off though the engine wasn't running. The shifter lights flashed continuously, the warning screen flashed through several warnings…
Service shifter light came on dashboard display and the orange indicator light on the p/d/n display went out. Jeep was serviced at Jeep dealer and diagnostics diagnosed shifter bezel repair needed. Part ordered and returned for service and subsequently could not drive out of the Jeep garage! Now a new shifter unit is…
Other or unspecified
76 complaints · 21%Half of these problems showed up before 25,000 miles.
When I purchased the vehicle, I was told it was flat towable behind a motorhome. After purchase I then had to spend $500 to have a wiring harness installed to prevent death wobble of front steering/wheels. The second time I towed the vehicle, the back brakes locked up destroying tires, rims, and other unknown items at…
Roll-away recall just as in california in 2016 vehicle was in park and turned off, I get out to get around to the other side of the car to get my son out of the car seat. The car just starts rolling away. The vehicle stopped after hitting the exterior of my home causing damage. Once I got in the car, the vehicle was…
Fuel system
33 complaints · 9%Half of these problems showed up before 25,000 miles.
Our 2017 grand Jeep cherokee did not start this morning. The brake would not soften so we knew there was an issue. When we put our foot on the brake and pressed the start button nothing turned over but all the lights went on. This happened about 6 months ago and Jeep replaced the battery. Obviously it is something…
On multiple occasions (at different gas stations) has the gas nozzle auto stop been activated unnecessarily due to the angle of the tank causing gas to only come out for about 5 seconds at a time, which makes it difficult to tell if the tank is full and increases risk of overfill. Currently, on 2 occasions (at…
Brakes
29 complaints · 8%Half of these problems showed up before 30,000 miles.
On 3 recent occasions my breaks have lost all pressure while reversing either into a parking spot or backing out of one, so fortunately I was not traveling very fast. I had to force the pedal all the way down to be able to stop and it made a very loud grinding noise. Only in 1/3 times the pavement was wet from recent…
Takata recall. Was driving with kids and wife I began coming to a stop and was going about 10 to 15 MPH when the car stalled out. It shut off and the steering wheel locked up along with the break pedal was nonoe functional as well as the gas pedal and the gear shift. The car would not go back into park and left me in…
Speed control
21 complaints · 6%Half of these problems showed up before 21,000 miles. Parts named most often: cruise control.
While operating the SUV in cruise control, it was necessary to brake and re-accelerate while driving on the interstate. However, upon pushing the pedal to increase speed, it took between 10 to 20 seconds to increase the speed from just 60 MPH to 70 MPH. This happened repeatedly over a period of 30 miles. It was very…
The contact owns a 2017 Jeep Grand Cherokee. After the contact's wife parked the vehicle in the driveway, she leaned over to get her purse and stepped on the accelerator pedal. The gear was in park; however, the vehicle sped off and crashed into the wall of the garage. The vehicle was scheduled to be repaired at the…
Seats
20 complaints · 6%Half of these problems showed up before 39,000 miles. Parts named most often: front assembly.
My SUV is stationary in city street. I put the ignition in accessories and I start to clean with a dry cloth the passenger seat and pass a cloth for the head of seat, is activate the head restraint. My SUV never have a crash. I go in 23 april 2020 to autocentro service center dodge, Jeep and chrysler in caguas, puerto…
Headrest-active head restraints - mopar (6lr08ps4aa) the front passenger seat headrest 'exploded' due to what appears to be faulty material. I got the part number from the dealer using the VIN number. A plastic component simply broke for no apparent reason. This specific failure appears to be the plastic that holds a…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2017 Jeep Grand Cherokee recalls
Engine: engine and engine cooling
Risk: An engine stall can increase the risk of a crash.
Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed august 3, 2023. Some owner notification letters were mailed october 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated july 2024. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, llc's number for this recall is 66a. This recall is an expansion of recall 20v-475.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2014-2019 ram 1500 and 2014-2020 jeep grand cherokee vehicles equipped with 3.0l diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Fuel system: fuel pump
Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Fix: Dealers will replace the hpfp, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed july 21, 2022. Owner notification letters for were mailed for jeep grand cherokee owners starting january 11, 2024. Owner notification letters for ram 1500 owners were mailed march 7, 2024. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, lls's number for this recall is z46.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2014-2020 jeep grand cherokee, and 2014-2019 ram 1500 vehicles equipped with 3.0l diesel engines. A high pressure fuel pump (hpfp) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Engine: gas recirculation valve (egr valve)
Risk: Combustion in the intake manifold can increase the risk of a fire.
Fix: Fca US llc will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on december 21, 2021. A second notification will be mailed when parts are available, currently expected to be around march 11, 2021. The recall began march 11, 2021. Owners may contact fca US llc customer service at 1-800-853-1403. Fca US llc's number for this recall is w79.
Full defect summary
Chrysler (fca US llc) is recalling certain 2014-2019 jeep grand cherokee vehicles equipped with the 3.0l ecodiesel engines. The exhaust gas recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Electrical: software
Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Fix: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began june 4, 2018. Owners may contact chrysler customer service at 1-800-853-1403. Note: owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Full defect summary
Chrysler (fca US llc) is recalling certain 2014-2018 dodge journey, charger and durango, ram 2500, 3500, 3500 cab chassis (more than 10,000lb), 4500 cab chassis and 5500 cab chassis, jeep cherokee and grand cherokee and chrysler 300, 2014-2019 ram 1500, 2015-2018 dodge challenger, 2015-2017 chrysler 200, 2016-2018 ram 3500 cab chassis (less than 10,000 lb), 2017-2018 chrysler pacifica and 2018 jeep wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Equipment
Risk: If the tow bracket is loose, the bracket may detach from the vehicle while being it is being driven, possibly becoming a road hazard. If the bracket detaches during a vehicle recovery, there may be a loss of control of the towed vehicle. Either scenario increases the risk of a crash.
Fix: Chrysler will notify owners, and dealers will confirm both tow hook bracket bolts are properly tightened, free of charge. The recall began on october 31, 2016. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is s73.
Full defect summary
Chrysler (fca US llc) is recalling certain model year 2017 jeep grand cherokee manufactured august 8, 2016 through august 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
High pressure fuel pump failure
Summary
The office of defects investigation (odi) opened pe21-021 on october 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (my) 2019-2020 ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7l cummins turbodiesel engines. During the investigation, odi sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both fca and bmw, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by fca and bmw.during the investigation fca filed rec
Desiccated air bag inflator rupture
Summary
From 2000 through 2017, takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("psan") propellant -- propellant 2004 and propellant 2004l. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 blomquist report at www.NHTSA.gov/sites/NHTSA.gov/files/documents/expert_report-hrblomquist.pdf.consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substa
Active head rest inadvertent deployment
Summary
The office of defects investigation (odi) opened pe19014 on september 9, 2019, to investigate 128 consumer complaints alleging that the active head rest (ahr) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (my) 2014 jeep grand cherokee and dodge durango vehicles.when odi opened the investigation, odi was aware of thirteen alleged injuries.a small number of early warning reports identified driver and/or passenger front seat ahr inadvertent deployments without a rear impact event.reported safety consequences resulting from the ahr deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of
Questions about the 2017 Jeep Grand Cherokee
- What are the most common problems with the 2017 Jeep Grand Cherokee?
- By NHTSA owner complaints: engine (108 complaints, typically around 37,500 miles); transmission (88 complaints, typically around 45,000 miles); electrical (87 complaints, typically around 33,500 miles).
- How many recalls does the 2017 Jeep Grand Cherokee have?
- 5 recalls listed by NHTSA, the latest from June 8, 2023 (engine). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2017 a bad year for the Jeep Grand Cherokee?
- It is 19th of 27 Grand Cherokee model years by number of complaints, with 364 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.