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2014 Jeep Grand Cherokee Problems and Recalls

Owners filed 2,383 complaints with NHTSA about the 2014 Jeep Grand Cherokee, most often about the electrical (20% of complaints, typically around 37,000 miles). It is the most complained-about Grand Cherokee model year since 2000 and has 18 recalls.

Complaints2,383
Recalls18
Crashes reported151
Fires reported40
Injuries reported139

Most common 2014 Jeep Grand Cherokee problems

  1. Electrical

    485 complaints · 20%

    Half of these problems showed up before 37,000 miles. Parts named most often: alternator/generator/regulator, instrument cluster/panel, wiring, software.

    Recall p/14/NHTSA 14v-154 - brake booster, called immediately after receiving notification (06/05/2014). Told parts not available, only receiving about 5 per week. Placed on list. As of 09/11/2014, still on list as parts not available in sufficient quantities. Recall p36/NHTSA 14v-391 - sun visor wiring, same as other…
    Owner report to NHTSA, 2014, at 24,650 miles
    Message on nav screen says "vehicle phone requires service" dealer does not understand the problem and cannot repair. Image on rear view camera flickers (dealer cannot understand).
    Owner report to NHTSA, 2014, at 24,056 miles
  2. Transmission

    475 complaints · 20%

    Half of these problems showed up before 25,000 miles. Parts named most often: automatic transmission, transfer case (4-wheel drive), axle assembly.

    While driving at 45 MPH in traffic the Jeep stopped shifting and remained stuck in 6th gear. The vehicle completely stopped downshifting rendering acceleration impossible. The dealer said the transmission valve failed and had to be replaced.
    Owner report to NHTSA, 2014, at 18,000 miles
    When I go to press the brakes and come to a stop, my vehicle jerks when it slows down as if its almost stuck in a gear while it downshifts which causes the vehicle to move forward while trying to slow down which can cause an accident.
    Owner report to NHTSA, 2014, at 16,300 miles
  3. Engine

    448 complaints · 19%

    Half of these problems showed up before 60,000 miles. Parts named most often: exhaust system, engine.

    The contact owns a 2014 Jeep Grand Cherokee. When starting the vehicle, the engine light illuminated. The failure recurred once. The vehicle was taken to an independent mechanic who diagnosed that there was a malfunction with the oil pressure. The vehicle was not repaired. The manufacturer was not aware of the…
    Owner report to NHTSA, 2015, at 50,000 miles
    Driver proceeded from a from a 4-way stop to the posted speed limit of 55 MPH. Shortly after getting up to speed, the vehicle's dashboard illuminated with several warning indicators (service electronic throttle control, service airbag system, low oil pressure, low voltage) and lost all engine power. Vehicle coasted to…
    Owner report to NHTSA, 2015, at 21,300 miles
  4. Seats

    339 complaints · 14%

    Half of these problems showed up before 74,500 miles. Parts named most often: front assembly.

    The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 30 MPH, the driver's seat headrest restraint deployed without an impact or crash occurring. As a result, the contact sustained neck and back injuries that required medical attention. The vehicle was taken to huffines chrysler Jeep dodge ram plano…
    Owner report to NHTSA, 2018, at 74,000 miles
    The driver's side active head rest deployed inappropriately and for no reason with no vehicle impact while parked inside my garage. The plastic tabs are broken and the headrest cannot be appropriately reset as it is designed to do. This is a manufacturer defect, there are hundreds of posts online with the same…
    Owner report to NHTSA, 2018, at 75,200 miles
  5. Other or unspecified

    273 complaints · 12%

    Half of these problems showed up before 51,500 miles.

    Chrome metal interior trim is peeling off. This is happening on driver's door handle and cup holder area. As a result, the edges are razor sharp and have cut my hands on two different occasions causing lacerations.
    Owner report to NHTSA, 2017, at 50,000 miles
    Engine continued to run for several hours after key fob was removed from vehicle. There was no warning indicator or automatic engine shut off. Engine was very hot.
    Owner report to NHTSA, 2015, at 47,000 miles
  6. Brakes

    260 complaints · 11%

    Half of these problems showed up before 18,000 miles. Parts named most often: power assist, foundation components.

    The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated. The vehicle was taken to an authorized dealer who stated that the oc module needed to be replaced however, the part was not available. The contact indicated that he would be traveling and attempted to get the…
    Owner report to NHTSA, 2014, at 20,168 miles
    I purchased my 2014 Jeep Grand Cherokee limited 4x4 on june 2nd 2013. Since I have had this vehicle I have experienced multiple problems which are a concern to my safety and other Jeep drivers.. I have recently received the recall due to the brakes and was told by my Jeep dealer and another Jeep dealer that the parts…
    Owner report to NHTSA, 2014, at 21,000 miles
  7. Air bags

    211 complaints · 9%

    Half of these problems showed up before 52,000 miles.

    The contact owned a 2014 Jeep Grand Cherokee. While driving approximately 62 MPH, a large tractor trailer merged into the contact's lane and crashed into the contact's vehicle. The contact's vehicle rolled over three times. The air bags failed to deploy. The vehicle was towed and destroyed. A police report was filed.…
    Owner report to NHTSA, 2017, at 51,978 miles
    Was involved in an accident and my air bags did not deploy, in which I sustained a head injury. The vehicle was in motion on a city street driving forward.
    Owner report to NHTSA, 2017, at 49,000 miles
  8. Seat belts

    187 complaints · 8%

    Half of these problems showed up before 60,000 miles.

    The passenger side safety belt became jammed while driving. My passenger was trying to release the belt because it became painful. I had to pull the vehicle over and assist my (adult) passenger to try to get the safety belt released. Once we were able to free the belt it would not retract back or latch properly. My…
    Owner report to NHTSA, 2017, at 60,000 miles
    I have 60k miles on my Jeep, and no dealership will replace the plastic top loop part on the seat belt. Both are cracked which causes my seat belt to not retract. The dealership and the maintenance both agree they have never seen anything like it. They stated I'm not covered by warranty and won't replace it. Both…
    Owner report to NHTSA, 2018, at 60,000 miles

Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.

2014 Jeep Grand Cherokee recalls

  1. Engine: engine and engine cooling

    NHTSA 23V411000 · June 8, 2023 · 80,629 vehicles

    Risk: An engine stall can increase the risk of a crash.

    Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed august 3, 2023. Some owner notification letters were mailed october 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated july 2024. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, llc's number for this recall is 66a. This recall is an expansion of recall 20v-475.

    Full defect summary

    Chrysler (fca US, llc) is recalling certain 2014-2019 ram 1500 and 2014-2020 jeep grand cherokee vehicles equipped with 3.0l diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

  2. Fuel system: fuel pump

    NHTSA 22V406000 · June 9, 2022 · 138,645 vehicles

    Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

    Fix: Dealers will replace the hpfp, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed july 21, 2022. Owner notification letters for were mailed for jeep grand cherokee owners starting january 11, 2024. Owner notification letters for ram 1500 owners were mailed march 7, 2024. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, lls's number for this recall is z46.

    Full defect summary

    Chrysler (fca US, llc) is recalling certain 2014-2020 jeep grand cherokee, and 2014-2019 ram 1500 vehicles equipped with 3.0l diesel engines. A high pressure fuel pump (hpfp) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

  3. Engine: gas recirculation valve (egr valve)

    NHTSA 20V699000 · November 12, 2020 · 28,884 vehicles

    Risk: Combustion in the intake manifold can increase the risk of a fire.

    Fix: Fca US llc will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on december 21, 2021. A second notification will be mailed when parts are available, currently expected to be around march 11, 2021. The recall began march 11, 2021. Owners may contact fca US llc customer service at 1-800-853-1403. Fca US llc's number for this recall is w79.

    Full defect summary

    Chrysler (fca US llc) is recalling certain 2014-2019 jeep grand cherokee vehicles equipped with the 3.0l ecodiesel engines. The exhaust gas recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

  4. Engine: diesel

    NHTSA 20V475000 · August 13, 2020 · 58,016 vehicles

    Risk: An engine stall can increase the risk of a crash.

    Fix: Fca US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on may 13, 2021. Owners may contact fca US customer service at 1-800-853-2002. Fca US's number for this recall is w58.

    Full defect summary

    Chrysler (fca US llc) is recalling certain 2014-2018 ram 1500 and 2014-2016 jeep grand cherokee vehicles equipped with 3.0l diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

  5. Electrical: software

    NHTSA 18V332000 · May 17, 2018 · 4,815,661 vehicles

    Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

    Fix: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began june 4, 2018. Owners may contact chrysler customer service at 1-800-853-1403. Note: owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

    Full defect summary

    Chrysler (fca US llc) is recalling certain 2014-2018 dodge journey, charger and durango, ram 2500, 3500, 3500 cab chassis (more than 10,000lb), 4500 cab chassis and 5500 cab chassis, jeep cherokee and grand cherokee and chrysler 300, 2014-2019 ram 1500, 2015-2018 dodge challenger, 2015-2017 chrysler 200, 2016-2018 ram 3500 cab chassis (less than 10,000 lb), 2017-2018 chrysler pacifica and 2018 jeep wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

  6. Electrical: alternator/generator/regulator

    NHTSA 17V741000 · November 21, 2017 · 17,116 vehicles

    Risk: If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

    Fix: Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began december 15, 2018. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is t75.

    Full defect summary

    Chrysler (fca US llc) is recalling certain 2014 dodge challenger, charger, durango, chrysler 300, and jeep grand cherokee vehicles equipped with a 3.6l engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

  7. Brakes: service brakes

    NHTSA 17V572000 · September 18, 2017 · 646,394 vehicles

    Risk: If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.

    Fix: Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began november10, 2017. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is t59.

    Full defect summary

    Chrysler (fca US llc) is recalling certain 2011-2014 dodge durango and jeep grand cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.

  8. Electrical: alternator/generator/regulator

    NHTSA 17V435000 · July 10, 2017 · 442,214 vehicles

    Risk: If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.

    Fix: Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began february 12, 2018. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is t36.

    Full defect summary

    Chrysler (fca US llc) is recalling certain model year 2011-2014 dodge challenger, dodge charger, chrysler 300, dodge durango, and 2012-2014 jeep grand cherokee vehicles. The affected vehicles have electro-hydraulic power steering (ehps) and are equipped with a 5.7l or a 3.6l engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.

  9. Transmission: control module (tcm/pcm/tecm)

    NHTSA 16V240000 · April 25, 2016 · 811,290 vehicles

    Risk: Drivers thinking that their vehicle's transmission is in the park position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.

    Fix: Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on june 24, 2016. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is s27. Note: on october 19, 2016 chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.

    Full defect summary

    Chrysler (fca US llc) is recalling certain model year 2012-2014 dodge charger and chrysler 300 vehicles manufactured february 15, 2011, to november 27, 2014, and 2014-2015 jeep grand cherokee vehicles manufactured july 16, 2012, to december 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in park, allowing them to exit the vehicle while the vehicle is still in gear.

  10. Equipment: radio/tape deck/cd etc.

    NHTSA 15V461000 · July 23, 2015 · 1,416,903 vehicles

    Risk: Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

    Fix: Chrysler will notify and mail affected owners a usb drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own usb drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on a

    Full defect summary

    Chrysler (fca US llc) is recalling certain model year 2013-2015 ram 1500, 2500, 3500, 4500, and 5500, 2015 chrysler 200, chrysler 300, dodge charger, and dodge challenger, 2014-2015 jeep grand cherokee, cherokee, and dodge durango, and 2013-2015 dodge viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

  11. Seat belts

    NHTSA 14V643000 · October 14, 2014 · 126,532 vehicles

    Risk: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.

    Fix: Chrysler will notify owners, and dealers will replace the orc module, free of charge. The recall began on april 27, 2015. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is p67.

    Full defect summary

    Chrysler group llc (chrysler) is recalling certain model year 2014 dodge durango vehicles manufactured june 2, 2013, to june 28, 2014, and 2014 jeep grand cherokee vehicles manufactured october 30, 2012, to april 30, 2014. Due to a fault within the occupant restraint control (ocr) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light â“mil┠should illuminate to initially warn drivers of a failure.

  12. Stability control: electronic stability control (esc)

    NHTSA 14V636000 · October 8, 2014 · 132,792 vehicles

    Risk: If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.

    Fix: Chrysler will notify owners, and dealers will update the sccm software, free of charge. The recall began on november 24, 2014. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is p64.

    Full defect summary

    Chrysler group llc (chrysler) is recalling certain model year 2014 dodge durango, and jeep grand cherokee vehicles manufactured october 3, 2013, to april 11, 2014. Due to an issue with the software for the steering column control module (sccm), the electronic stability control (ESC) may be disabled.

  13. Electrical: alternator/generator/regulator

    NHTSA 14V634000 · October 8, 2014 · 435,081 vehicles

    Risk: If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

    Fix: Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on february 27, 2015. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is p60.

    Full defect summary

    Chrysler group llc (chrysler) is recalling certain model year 2011-2014 chrysler 300, dodge charger, challenger, and durango; and 2012-2014 jeep grand cherokee vehicles manufactured april 22, 2010, to january 2, 2014, and equipped with a 3.6l engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

  14. Electrical: wiring

    NHTSA 14V391000 · July 2, 2014 · 653,562 vehicles

    Risk: If the vanity lamp wiring shorts, there is an increased risk of fire.

    Fix: Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is p36.

    Full defect summary

    Chrysler group llc (chrysler) is recalling certain model year 2011-2014 dodge durango and jeep grand cherokee vehicles manufactured january 5, 2010, through december 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.

  15. Driver assistance: adaptive cruise control

    NHTSA 14V293000 · June 4, 2014 · 6,120 vehicles

    Risk: The unintended continued acceleration may increase the risk of a crash.

    Fix: Chrysler will notify owners, and dealers will re-flash the driver assistance system module (dasm), free of charge. The recall began in june 2014. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is p31.

    Full defect summary

    Chrysler group llc (chrysler) is recalling certain model year 2014 dodge durango vehicles manufactured january 16, 2014 to april 8, 2014, jeep grand cherokee vehicles manufactured january 16, 2014 to april 8, 2014, jeep grand cherokee srt vehicles manufactured february 3, 2014 to april 8, 2014, and jeep cherokee vehicles manufactured march 6, 2014 to april 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.

  16. Brakes: service brakes

    NHTSA 14V154000 · April 1, 2014 · 646,498 vehicles

    Risk: The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.

    Fix: Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on may 30, 2014. Owners may contact chrysler at 1-800-853-1403. Chrysler's recall campaign number is p14.

    Full defect summary

    Chrysler group llc (chrysler) is recalling certain model year 2011-2014 jeep grand cherokee and dodge durango vehicles manufactured from january 5, 2010, through september 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.

  17. Stability control: electronic stability control (esc)

    NHTSA 13V483000 · October 17, 2013 · 90,981 vehicles

    Risk: A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.

    Fix: Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on november 19, 2013. Owners may contact chrysler at 1-800-247-9753. Chrysler's recall campaign number is n58.

    Full defect summary

    Chrysler group, llc (chrysler) is recalling certain model year 2014 jeep grand cherokee vehicles manufactured january 8, 2013, through august 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of federal motor vehicle safety standard (fmvss) no. 101, "controls and displays," and no. 126, "electronic stability control systems."

  18. Lights: exterior lighting

    NHTSA 13V289000 · July 2, 2013 · 4,242 vehicles

    Risk: Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.

    Fix: Chrysler will notify owners, and dealers will update the central body controller software, free of charge. The recall began on september 12, 2013. Owners may contact chrysler at 1-800-247-9753. Chrysler's recall campaign number is n42.

    Full defect summary

    Chrysler is recalling certain model year 2014, non-srt trimmed, grand cherokee vehicles manufactured january 14, 2013, through march 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of federal motor vehicle safety standard (fmvss) no. 108, "lamps, reflective devices, and associated equipment."

Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.

NHTSA defect investigations

Questions about the 2014 Jeep Grand Cherokee

What are the most common problems with the 2014 Jeep Grand Cherokee?
By NHTSA owner complaints: electrical (485 complaints, typically around 37,000 miles); transmission (475 complaints, typically around 25,000 miles); engine (448 complaints, typically around 60,000 miles).
How many recalls does the 2014 Jeep Grand Cherokee have?
18 recalls listed by NHTSA, the latest from June 8, 2023 (engine). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
Is the 2014 a bad year for the Jeep Grand Cherokee?
It is the most complained-about Grand Cherokee model year since 2000, with 2,383 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.

Other Jeep Grand Cherokee years

Jeep Grand Cherokee problems by year