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2015 Jeep Grand Cherokee Problems and Recalls
Owners filed 1,367 complaints with NHTSA about the 2015 Jeep Grand Cherokee, most often about the transmission (26% of complaints, typically around 12,000 miles). It is 7th of 27 Grand Cherokee model years by number of complaints and has 9 recalls.
Most common 2015 Jeep Grand Cherokee problems
Transmission
353 complaints · 26%Half of these problems showed up before 12,000 miles. Parts named most often: automatic transmission, driveline.
2015 Grand Cherokee - 6 cyl - transmission propblem- multiple occasions of hard & loud shifting in low gears - stuck in low gear - loss of power - poor mpg - check engine light on indicating trans. Errors - dealer has repaired / patched software 3 times and problems continue...
The console shifter is not atypical of a normal automatic transmission shifter. The gate does not have a feel that allows the driver to sense which gear they are in. I just recently left the car in neutral while stopping to go mail a letter at he mailbox. The Jeep started to roll and I was struct by the mirror. I am…
Seats
316 complaints · 23%Half of these problems showed up before 69,000 miles. Parts named most often: front assembly.
While stationary, passenger side seat headrest deployed. Nothing was done to cause this action. No one was sitting in the seat. It will not reset. When it deployed, a part broke which is keeping it from resetting. An online search reveals multiple complaints on this issue. A recall should be issued.
While the car has parked in our garage we came out to find that the active head rest safety device had deployed on its own. Looks like the plastic retaining parts failed as their is bits of plastic on the floor. Obviously this is not a safe design and should be corrected as soon as possible. Our Jeep dealership has…
Engine
221 complaints · 16%Half of these problems showed up before 65,000 miles. Parts named most often: engine, exhaust system.
Since doing the eco diesel update Jeep has a serious lag / stall when accelerating and when going around 20 miles per hour when accelerating. Numerous times when crossing out into traffic the vehicle has a lag/ power delay almost causing an accident. This was not an issue until the eco diesel update was done. Its…
Out of nowhere, my 2015 Jeep gc decelerated, all the lights on the dash came on and the following messages popped up: auto park disabled, service electronic throttle control, and ended with service shifter. The truck would not accelerate in the middle of a highway. I took the vehicle to the dealer where they cannot…
Other or unspecified
192 complaints · 14%Half of these problems showed up before 35,500 miles.
Mysterious engine start. Car was parked in the garage for the night. Went into the garage at bedtime and found the car running with lights on. Could not stop the engine with the stop button with fob in my pocket. Opened the garage door to ventilate the exhaust fumes. Went to pull a cable off the battery. Couldn't find…
My Jeep shifts rough while increasing speed. It jerks and hesitates when shifting gears. Also the gear shifter moves very easily to other gears I.e. N, r, d while driving or even parked.
Electrical
138 complaints · 10%Half of these problems showed up before 28,000 miles. Parts named most often: horn.
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that smoke entered the cabin of the vehicle without warning. The contact turned off the vehicle and noticed smoke coming from the hood and headlights. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of…
The contact owns a 2015 Jeep Grand Cherokee. After pressing the push button to depower the vehicle, the button became detached from the dashboard. Due to the failure, the vehicle could not be turned off. The failure occurred without warning. The vehicle was taken to the dealer for diagnostic testing, but the results…
Fuel system
116 complaints · 9%Half of these problems showed up before 95,000 miles. Parts named most often: pre-heater, delivery, fuel injection system.
For vehicle with VIN number [], after a vo8 flash of the ecu due to emissions recall settlement the car has serious "lag" in acceleration from the stop position. This is a safety hazard as the lag creates a collision risk from on-coming traffic. Currently the manufacturer does not have a solution for the software…
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of the NHTSA campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that on several occasions, after the vehicle was parked, the contact had to wait approximately…
Air bags
104 complaints · 8%Half of these problems showed up before 70,000 miles.
I was sitting in the car in the parking lot and was about to start the car and all of sudden the driver headrest suddenly popped open. It smacked me in the head. There was no accident or nothing unusual to cause it to happen. I am hoping there is a recall on this problem and it gets fixed, it was not my fault at all.…
We had just left home on a family trip, traveling at highway speeds. The passenger headrest violently sprang open, striking myself in the head. We were a lie to get the vehicle stoped, looked the whole vehicle over to make sure nothing could have cause the headrest to release like that. The headrest plastic that locks…
Seat belts
59 complaints · 4%Half of these problems showed up before 59,500 miles.
The front two seat belts in my vehicle do not retract back to their original position. This is at all times, only solution is to feed the belt back into the retractor by hand to let it reel in. Dealer said there is no recall for this issue.
The front passenger seatbelt will not retract, therefore it will not lock into place. We are unable to have a front passenger because of this safety issue. We have tried to get it to retract while in park or drive, also with the Jeep turned off.
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2015 Jeep Grand Cherokee recalls
Engine: engine and engine cooling
Risk: An engine stall can increase the risk of a crash.
Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed august 3, 2023. Some owner notification letters were mailed october 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated july 2024. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, llc's number for this recall is 66a. This recall is an expansion of recall 20v-475.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2014-2019 ram 1500 and 2014-2020 jeep grand cherokee vehicles equipped with 3.0l diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Fuel system: fuel pump
Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Fix: Dealers will replace the hpfp, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed july 21, 2022. Owner notification letters for were mailed for jeep grand cherokee owners starting january 11, 2024. Owner notification letters for ram 1500 owners were mailed march 7, 2024. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, lls's number for this recall is z46.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2014-2020 jeep grand cherokee, and 2014-2019 ram 1500 vehicles equipped with 3.0l diesel engines. A high pressure fuel pump (hpfp) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Engine: gas recirculation valve (egr valve)
Risk: Combustion in the intake manifold can increase the risk of a fire.
Fix: Fca US llc will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on december 21, 2021. A second notification will be mailed when parts are available, currently expected to be around march 11, 2021. The recall began march 11, 2021. Owners may contact fca US llc customer service at 1-800-853-1403. Fca US llc's number for this recall is w79.
Full defect summary
Chrysler (fca US llc) is recalling certain 2014-2019 jeep grand cherokee vehicles equipped with the 3.0l ecodiesel engines. The exhaust gas recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Engine: diesel
Risk: An engine stall can increase the risk of a crash.
Fix: Fca US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on may 13, 2021. Owners may contact fca US customer service at 1-800-853-2002. Fca US's number for this recall is w58.
Full defect summary
Chrysler (fca US llc) is recalling certain 2014-2018 ram 1500 and 2014-2016 jeep grand cherokee vehicles equipped with 3.0l diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Electrical: software
Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Fix: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began june 4, 2018. Owners may contact chrysler customer service at 1-800-853-1403. Note: owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Full defect summary
Chrysler (fca US llc) is recalling certain 2014-2018 dodge journey, charger and durango, ram 2500, 3500, 3500 cab chassis (more than 10,000lb), 4500 cab chassis and 5500 cab chassis, jeep cherokee and grand cherokee and chrysler 300, 2014-2019 ram 1500, 2015-2018 dodge challenger, 2015-2017 chrysler 200, 2016-2018 ram 3500 cab chassis (less than 10,000 lb), 2017-2018 chrysler pacifica and 2018 jeep wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Transmission: control module (tcm/pcm/tecm)
Risk: Drivers thinking that their vehicle's transmission is in the park position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Fix: Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on june 24, 2016. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is s27. Note: on october 19, 2016 chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Full defect summary
Chrysler (fca US llc) is recalling certain model year 2012-2014 dodge charger and chrysler 300 vehicles manufactured february 15, 2011, to november 27, 2014, and 2014-2015 jeep grand cherokee vehicles manufactured july 16, 2012, to december 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in park, allowing them to exit the vehicle while the vehicle is still in gear.
Brakes: caliper
Risk: A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Fix: Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on may 12, 2016. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is s16.
Full defect summary
Chrysler (fca US llc) is recalling certain model year 2015-2016 jeep grand cherokee and dodge durango vehicles manufactured december 9, 2015, to january 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
Suspension: rear
Risk: If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Fix: Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began july 29, 2015. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is r38. Note: this supersedes recall no. 15v-407.
Full defect summary
Chrysler (fca US llc) is recalling certain model year 2015 jeep grand cherokee and dodge durango vehicles manufactured june 12, 2015, to june 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
Equipment: radio/tape deck/cd etc.
Risk: Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Fix: Chrysler will notify and mail affected owners a usb drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own usb drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on a
Full defect summary
Chrysler (fca US llc) is recalling certain model year 2013-2015 ram 1500, 2500, 3500, 4500, and 5500, 2015 chrysler 200, chrysler 300, dodge charger, and dodge challenger, 2014-2015 jeep grand cherokee, cherokee, and dodge durango, and 2013-2015 dodge viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
High pressure fuel pump failure
Summary
The office of defects investigation (odi) opened pe21-021 on october 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (my) 2019-2020 ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7l cummins turbodiesel engines. During the investigation, odi sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both fca and bmw, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by fca and bmw.during the investigation fca filed rec
Desiccated air bag inflator rupture
Summary
From 2000 through 2017, takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("psan") propellant -- propellant 2004 and propellant 2004l. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 blomquist report at www.NHTSA.gov/sites/NHTSA.gov/files/documents/expert_report-hrblomquist.pdf.consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substa
Seat belt retraction
Summary
The office of defects investigation (odi) opened this preliminary evaluation to investigate complaints alleging improper retraction of the front seat belts (driver or passenger) due to the plastic guide of the d-ring cracking in model year (my) 2014 jeep grand cherokee vehicles. The purpose of the investigation was to understand the scope, frequency and safety related consequence of the alleged defect. The subject condition occurs when the plastic material encapsulating the metal substructure of the front seat belt, b-pillar mounted d-ring cracks. The structural integrity of the d-ring remains intact; however, cracking of the plastic material pinches the webbing at the d-ring, thereby preven
Active head rest inadvertent deployment
Summary
The office of defects investigation (odi) opened pe19014 on september 9, 2019, to investigate 128 consumer complaints alleging that the active head rest (ahr) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (my) 2014 jeep grand cherokee and dodge durango vehicles.when odi opened the investigation, odi was aware of thirteen alleged injuries.a small number of early warning reports identified driver and/or passenger front seat ahr inadvertent deployments without a rear impact event.reported safety consequences resulting from the ahr deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of
Vehicle rollaway, engine on
Summary
On april 22, 2016, fiat chrysler automotive US llc, (fca) submitted a defect information report (dir) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (my) 2012 to 2014 dodge charger and chrysler 300 vehicles and my 2014 to 2015 jeep grand cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA recall #16v-240, fca recall #s27). According to fca's dir, the existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into park have not stopped some from doing so. Drivers erroneously concluding that their ve
Powered vehicle rollaway
Summary
The office of defects investigation (odi) opened preliminary evaluation pe15-030 on august 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to park in model year (my) 2014 and 2015 jeep grand cherokees vehicles. The my 2014-2015 grand cherokee vehicles are equipped with monostable electronic (e-shift) gearshift assemblies supplied by zf group (zf). The e-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the can bus to the transmission control module which makes the requested shift. The monostable gearshift does not move into a detent but springs back to a centered/neutral position after the
Software security vulnerability
Summary
On july 23, 2015, fiat chrysler automobiles (fca) launched safety recall 15v-461 to remedy security vulnerabilities in approximately 1.4 million model year (my) 2013 through 2015 vehicles equipped with uconnect head units (hu) 8.4a (ra3 radio) and 8.4an (ra4 radio) manufactured by harman international.on july 24, 2015, the office of defects investigation (odi) opened recall query, rq 15-004, to investigate hu security vulnerabilities and remedy effectiveness in the recalled population and to determine whether similar units have been supplied for use in other fca vehicles.in an august 11, 2015 letter, fca submitted a second part 573 safety recall report expanding the scope of the uconnect ra4
False positive automated braking
Summary
On june 1, 2015, the office of defects investigation (odi) opened preliminary evaluation pe15-021 to investigate 9 complaints alleging incidents of unintended braking in model year (my) 2014 jeep grand cherokee vehicles, including 2 alleging incidents of full ABS braking.odi expanded the scope to include my 2015 grand cherokee vehicles and identified a total of 176 incidents in complaints provided by fca or submitted to odi by consumers.odi conducted the following work to assess the alleged defect in the subject vehicles:1) evaluated the design of the subject forward collision warning (fcw) system, including the maximum braking authority during automated braking; 2) analyzed the frequency an
Questions about the 2015 Jeep Grand Cherokee
- What are the most common problems with the 2015 Jeep Grand Cherokee?
- By NHTSA owner complaints: transmission (353 complaints, typically around 12,000 miles); seats (316 complaints, typically around 69,000 miles); engine (221 complaints, typically around 65,000 miles).
- How many recalls does the 2015 Jeep Grand Cherokee have?
- 9 recalls listed by NHTSA, the latest from June 8, 2023 (engine). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2015 a bad year for the Jeep Grand Cherokee?
- It is 7th of 27 Grand Cherokee model years by number of complaints, with 1,367 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.