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2020 Jeep Grand Cherokee Problems and Recalls
Owners filed 241 complaints with NHTSA about the 2020 Jeep Grand Cherokee, most often about the electrical (31% of complaints, typically around 12,000 miles). It is 23rd of 27 Grand Cherokee model years by number of complaints and has 3 recalls.
Most common 2020 Jeep Grand Cherokee problems
Electrical
74 complaints · 31%Half of these problems showed up before 12,000 miles. Parts named most often: 12v/24v/48v battery, instrument panel.
I have had continued issues with my vehicle for over four months. It started as noticing the "favorite artist" button not working on the vehicle correctly. It then changed to the screen restarting while I was driving down the road, sometimes multiple times. It then progressed to the backup camera freezing, which has…
Vehicle in motion city & highway. The entire vehicle dies. The engine turns off, all the lights die, no steering, dashboard & radio die. A few seconds later the engine restarts on its own, lights come on, dashboard lights up and radio works. The one remaining issue that indicates the problem is that the radio complete…
Other or unspecified
64 complaints · 27%Half of these problems showed up before 1,000 miles.
When changing a flat tire according to the directions in the owner's manual, and on a flat surface and using the jack that was included in the vehicle...after jacking the car up to the appropriate height to change the tire, the jack failed and the car fell. The jack was tweaked out of shape. Luckily no one was injured…
I was involved in a head on collision with a snow plow mounted to a ford f-250 where significant front end damage was done to the vehicle, and the airbags didn't deploy. There's no way possible these airbags should have not been deployed.
Engine
56 complaints · 23%Half of these problems showed up before 10,500 miles. Parts named most often: engine.
I was at a red ight, on a busy road. The light turned green, I was the first car stopped in the turning lane. The light turned green,and as I turned, the car into the lane, it rolled foward for a second when I took my foot off the brake, then it lept forward, stalled, then said on the display that the car needed to be…
Vehicle in motion city & highway. The entire vehicle dies. The engine turns off, all the lights die, no steering, dashboard & radio die. A few seconds later the engine restarts on its own, lights come on, dashboard lights up and radio works. The one remaining issue that indicates the problem is that the radio complete…
Transmission
39 complaints · 16%Half of these problems showed up before 4,000 miles.
The contact leased a 2020 Jeep Grand Cherokee. The contact stated while at a stop light, the vehicle failed to shift into gear and stalled. The "auto park on ,place vehicle in park' message was displayed. In addition, the check engine light was illuminated. The contacted attempted to restart vehicle several times.…
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that after refueling and attempting to drive out of the service station, the vehicle independently accelerated to 60 MPH. The contact was able to shift into neutral and drove the vehicle into a field and the vehicle returned to normal function.…
Fuel system
21 complaints · 9%Half of these problems showed up before 20,000 miles. Parts named most often: delivery.
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving approximately 70 MPH the vehicle suddenly began to lose automotive power and stalled. The vehicle was later towed to a local dealer who was unable to identify the cause of the failure. The contact late drove the vehicle to a second…
The check engine light keeps coming on it has to do with the emissions control the vehicle does not run properly. It has been in the shop 3 times going on number 4 for the same exact problem. I was told that it falls under the lemon law because the emissions control system is defective in that vehicle. My wife was…
Air bags
17 complaints · 7%Half of these problems showed up before 34,000 miles.
The contact owns a 2020 Jeep cherokee. While turning left at 10 MPH, the contact's vehicle hesitated while depressing the accelerator pedal and it traveled to the floorboard. The contact stated that an unknown yellow warning light flashed on the instrument panel during the failure. Due to the failure, another motorist…
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the air bag and seat belt failure warning lights were illuminated. After filling the fuel tank and attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, who diagnosed that the battery and fuse box water…
Speed control
15 complaints · 6%Half of these problems showed up before 1,500 miles. Parts named most often: cruise control.
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at various speeds with the cruise control activated, the vehicle rapidly accelerated after tapping the plus sign button on the steering wheel without warning. The contact depressed the brake pedal to deactivate the cruise control. Dan…
Purchased new in september. Currently has 2100 miles. Cruise control "sticks" and fails to disengage at the controls. When the accelerate control is depressed and released, the vehicle will continue to accelerate without capping the increase in acceleration until the system is disengaged with the brake pedal. Very…
Brakes
13 complaints · 5%Half of these problems showed up before 7,000 miles.
The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving 35 MPH, an audible sound was heard as the brakes malfunction message was displayed on the instrument panel. The brakes activated independently causing the vehicle decelerate. The contact pulled over to the side of the roadway and waited for…
Traveling at 50 MPH deer jumped into center of the road I hit the breaks swerving right, the front driver side break locked and didn't release. Very hard pull to the left on the steering wheel as another deer came I tried veering right that tire was locked threw my back passenger tire into the curb bounced the vehicle…
Complaints are owner reports to NHTSA, not verified defects. One complaint can name several components, so shares add up to more than 100%.
2020 Jeep Grand Cherokee recalls
Engine: engine and engine cooling
Risk: An engine stall can increase the risk of a crash.
Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed august 3, 2023. Some owner notification letters were mailed october 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated july 2024. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, llc's number for this recall is 66a. This recall is an expansion of recall 20v-475.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2014-2019 ram 1500 and 2014-2020 jeep grand cherokee vehicles equipped with 3.0l diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Fuel system: fuel pump
Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Fix: Dealers will replace the hpfp, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed july 21, 2022. Owner notification letters for were mailed for jeep grand cherokee owners starting january 11, 2024. Owner notification letters for ram 1500 owners were mailed march 7, 2024. Owners may contact fca US, llc customer service at 1-800-853-1403. Fca US, lls's number for this recall is z46.
Full defect summary
Chrysler (fca US, llc) is recalling certain 2014-2020 jeep grand cherokee, and 2014-2019 ram 1500 vehicles equipped with 3.0l diesel engines. A high pressure fuel pump (hpfp) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Backup camera: camera
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an over-the-air (OTA) update available as of may 1, 2020. The recall began april 27, 2020. Owners may contact chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is w30-w37.
Full defect summary
Chrysler (fca US llc) is recalling certain 2020 jeep gladiator and jeep cherokee, 2019-2020 ram 1500 pickup, ram 2500 pickup, ram 3500 pickup, chrysler pacifica, dodge durango, jeep grand cherokee, jeep wrangler, and jeep renegade and 2019 dodge challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rearview mirrors."
Recall repairs are free at any franchised dealer. Enter your VIN at nhtsa.gov/recalls to see which recalls are still open on your car.
NHTSA defect investigations
High pressure fuel pump failure
Summary
The office of defects investigation (odi) opened pe21-021 on october 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (my) 2019-2020 ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7l cummins turbodiesel engines. During the investigation, odi sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both fca and bmw, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by fca and bmw.during the investigation fca filed rec
Questions about the 2020 Jeep Grand Cherokee
- What are the most common problems with the 2020 Jeep Grand Cherokee?
- By NHTSA owner complaints: electrical (74 complaints, typically around 12,000 miles); other or unspecified (64 complaints, typically around 1,000 miles); engine (56 complaints, typically around 10,500 miles).
- How many recalls does the 2020 Jeep Grand Cherokee have?
- 3 recalls listed by NHTSA, the latest from June 8, 2023 (engine). Check your VIN at nhtsa.gov/recalls to see which ones are still open on your car.
- Is the 2020 a bad year for the Jeep Grand Cherokee?
- It is 23rd of 27 Grand Cherokee model years by number of complaints, with 241 complaints. Complaint counts are not adjusted for how many cars were sold, so popular years collect more of them, and the newest years have had less time to.